5/5
GoogleSaw a property on Rightmove, spoke to Shivon from the lettings team. Fisrt impression count, in this instance Shivon blowed our mind with her professionalism as well as friendly and courteous from the outset. You made us feel valued.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 22 May 2026
Thank you, Will!
1/5
GoogleStacey Holmes is not very helpful I'm afraid
Agent replied · 27 August 2023
Hi Olga, please could I ask for further information on the issue so we can look into this with the branch?
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Jill!
5/5
GoogleRating only, no written review.
Agent replied
Thank you :)
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Adnan!
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Mark :)
1/5
GoogleRating only, no written review.
Agent replied
Hi Hallie, please could I ask for further details on your experience so I can look into this further?
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Dan :)
5/5
GoogleRating only, no written review.
Agent replied
Thank you!
5/5
GoogleStacey is fantastic
Agent replied
Thank you, David :)
5/5
GoogleVery helpful and great with advice
Agent replied
Thank you so much, Ali!
5/5
GoogleExcellent service from start to finish.
Agent replied
Thank you, Michele. We appreciate it
5/5
GoogleGreat service from all staff at Ingleby office
Agent replied
Thanks so much, Ian!
5/5
GoogleCustomer service second to none! Excellent service from start to finish.
Agent replied
Thank you so much, Amanda!
5/5
GoogleGirls in the office have been so helpful and answered all my questions quickly
Agent replied
Thanks for this lovely feedback, Shaz!
5/5
GoogleStacey was very knowledgeable and helped me out this week with some good advice - very knowledgeable thank you
Agent replied
Thank you, Debbie. We are so Stacey has helped you out with some good advice.
5/5
GoogleStacey has been brilliant through this entire process! You really are the best at what you do! Thank you so much!
Agent replied
Thank you for your lovely words!
5/5
GoogleFantastic service, particularly from Anna, she couldn’t do enough for us! We would highly recommend the ingleby Barwick office.
Agent replied
Thank you, Laura! :D
5/5
GoogleI recently dealt with your colleague Anna and I must say she is an absolute pleasure and credit to the company. I would happily recommend this agency to friends and family Thanks again!
Agent replied
You are more than welcome, Becky. Thank you so much for taking the time to leave this review!
5/5
GoogleI have had a number of interactions with Stacey Holmes and have found her to be enthusiastic and professional. Stacey gives the impression that nothing is a problem and i feel she puts her clients first. I look forward to our future dealings.
Agent replied
Thank you, Paul! We are so glad to hear helpful Stacey has been to you, we appreciate the kind words.
5/5
GoogleExcellent marketing and photographs by Darren which kick started a very professional service. Stacey was in constant communications with us and chased if the process looked like stalling. Very friendly and customer focused team, great service from everyone we dealt with at the Ingleby Barwick branch. Highly recommended.
Agent replied
Thank you so much for your lovely review, Irene. It means so much!
4/5
GoogleVery knowledgeable and professional.
Agent replied
Thank you, Kath! Is there anyway we could have made this a 5 star experience for you?
5/5
GoogleAnna at Michael Poole’s Ingleby Barwick office is outstanding. So professional and friendly, very informative and has kept me in the loop from start to finish. Thank you to Anna and the rest of the office, excellent service.
Agent replied
Thank you for your lovely review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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Send Michael Poole a message.
