5/5
Andy at martyn gerrard is brilliant
Delighted with service from martyn gerrard after terrible experience with tatlers and hamptons - quoted realistic rental price and rented within a couple of days

Trusted Agent profile · Greater London and Hertfordshire
Verified
★★★★★
6,348 reviews across 13 offices and 4 platforms
Martyn Gerrard has 13 offices, in Muswell Hill, Finchley Central, Crouch End, East Finchley (two offices), North Finchley, Whetstone, Barnet, Kentish Town, Mill Hill, Finchley, Southgate and Hendon (Greater London and Hertfordshire). Together they have 6,348 reviews on four platforms, rated 4.7 out of 5 overall.
3,617
Reviews on Google
All 13 offices
5
Reviews on Facebook
Business-wide
907
Reviews on View Agents
All 13 offices
1,819
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ...Read all 198 from sellers
From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ...Read all 220 from buyers
I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ...Read all 166 from landlords
I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ...Read all 215 from tenants
Martyn Gerrard's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Andy at martyn gerrard is brilliant
Delighted with service from martyn gerrard after terrible experience with tatlers and hamptons - quoted realistic rental price and rented within a couple of days
5/5
Brilliant family agent with benefit of extensive large local branch network
Brilliant family agent with benefit of extensive large local branch network. We have been extremely impressed with Martyn Gerrard since appointing them to market our properties at http://www.Pinnacle-n10.co.uk earlier this year. The staff are conscientious, knowledgeable and personable too. Their marketing and website is second to none and they make the best use of their extensive local branch network and up to date technology to ensure no potential opportunities are missed. There is none of the pushy talk often associated with agents but the enthusiastic team just get on with the job diligently.
5/5
confident, passionate management - thank you
Martyn Gerrard offices in High Barnet had a very nice feeling immediately upon entry (the right balance between relaxed, comfortable and professional) I was introduced to Susan the manager via another member of staff, Susan was approachable, confident and passionate - which enabled me to feel secure and have peace of mind of being in the right place Negotiations & arrangements for the sale of our family home were handle very impressively by Susan who demonstrated professionalism at all times, a high confidence in her staff who resulted in no nonsense approach and achieved a sold (stc) within 10 days A good transaction requires good management and Susan displays that from the instant, immediately presenting best solutions and usage of time I will most certainly recommend referral should I be asked by friends in the local area thank you
Your positive comments are much appreciated Malik..
5/5
dynamic & direct with a warm approachable personality. . .
I must express the exemplary conduct of Rachel Taylor on several important fundamentals which I outline below - customer service management - attention to detail - negotiation management After our initial meeting and completing all compliance regulation Rachel "hit the ground running" by immediately putting into action her strategy for the sale of the property - which resulted in a "sold subject to contract" within under 10 days and several interested strong potential other purchasers I must express in addition that the group dynamics of Martyn Gerrard conducting an old system of selling property and utilising the modern approach clear in operation when I visited the High Barnet office, the staff team that I had the pleasure of meeting Rachel overachieved on several points most importantly (not wasting time by simply filling slots) she expressed the benefits of the property & the fundamental core of property sales the importance of our family property the location location location with her knowledge she negotiated to achieve a speedy stc Rachel on behalf of our family thank you kindly - I will recommend others to use you as service too
5/5
Rachel is great to work with. I feel confident that she really does care about our needs. She's an asset to Martyn Gerrard.
1/5
Shocking customer service. Martyn gerrard seem to spend a lot on advertising promoting their business. Maybe they should consider investing in some helpful staff.
5/5
Knowledgable and speedy
When I was looking at flats 18 months ago, the estate agent I spoke to was knowledgable, allowed me to view a number of properties and gave me the space to make my own decision on which flat to rent without pressurising me into a decision. Martin Gerrard is also my Letting Management company. They are very friendly and are always quick to respond to any issues in the flat if and when they arise.
Hi Rachael Thank you for your taking the time to leave us this lovely review - I know how busy you have been lately! Tenants like you make our job so much easier, so thank you very much :) Kind regards
1/5
Shocking customer service. Martyn gerrard seem to spend a lot on advertising promoting their business. Maybe they should consider investing in some helpful staff.
1/5
I have very bad experience while dealing with them. They will charge you penalty fees if you leave property early even if there is brekage clause in contract. Very rude while talking on the phone and will talk to you in upper pitch if you try to ask them kindly.Please check letting contracts throughly and avoid them if you can. Do not deal with them.
5/5
Professional agent achieving best returns for our sale
My agents, Jamie and Tom, where brilliant! Professional at all times and had good knowledge of how to achieve the best sale price on our 2 bed flat. Our sale was very difficult but this was down to our buyers experiencing problems with their surveyors/bank/solicitors. However, given these problems Jamie and Tom were actively striving to obtain exchange as quickly as possible. In hindsight, I dont think another agent would have put the effort Martyn gerrard have. I am glad to have used this estate agent and would recommend them to friends and family.
4/5
Good overall, helpful and productive
Ben Alcock, was helpful thoughtout the tricky lease deal of shop on 211 high road, East Finchley, a big thank you for all that you did.
5/5
We spoke with Rachel at the initial stages of our search for a home and were impressed with her local knowledge and the level of service. We had a specific set of requirements for the house/area we wanted to buy which was limiting but Rachel more than rose to the challenge. She only ever showed us houses that met our criteria, which demonstrated that she had really listened and understood the type of house we were looking for. She continually kept in touch even when there was nothing on the market and kept us abreast of local market trends which we really appreciated. The level of service has been fantastic - reliable, professional efficient, friendly. It has been an absolute pleasure to work with Rachel. and I would highly recommend her.
5/5
An incredible estate agent!
Rachel Taylor has made the sale of my home a pleasure, if not a valuable learning experience. Everything is done with politeness & confidence, assurance & honesty. This young professional has a very bright future.
5/5
Thank you Eva!
Eva is an exceptionally skilled and competent at renting properties. She is a true professional and a great negotiator. She recently helped rent our flat and we were very happy with how she handled the process. I recommend her highly.
Thank you Ali for your kind words. It was a pleasure letting our your property and working with you. I will be more than happy to continuing being at your service. Kind Regards Eva
5/5
Rating only, no written review.
5/5
Superb Service - really happy with Susan & team
I have recently used Martyn Gerrard to facilitate the sale of my flat in Barnet. I have to say that I have been extremely impressed with the professionalism of Susan and the entire team at the Barnet office. Susan's valuation of the property compared to the two other agents invited was far more accurate, showing her knowledge of the area to be exceptional as I achieved near asking price. Feedback on viewings was always forthcoming, I was kept updated constantly and upon agreement of sale Susan continued to be empathetic and helpful throughout, making what is traditionally a very stressful time far more comfortable than it could have been, I would have absolutely no hesitation whatsoever in recommending Martyn Gerrard Barnet as the estate agent to use.
Your comments are much appreciated Adam.
5/5
Excellent Service
I have used Martyn Gerrard for a number of years to rent out my garden flat in Crouch End. I also always enjoy working with Andrew as he is honest, helpful and efficient. Highly recommend Andrew and Martyn Gerrard to any landlords.
5/5
Excellent Service throughout
Nick was extremely helpful and professional throughout the sale of my property. He dealt with any queries quickly & he or a colleague was always available to respond to any issues, deal with solicitor queries etc. Would recommend to anyone wanting a stress free property transaction.
5/5
Demitris Ogbogu is excellent
I asked Demitris to find a tenant for our property in Kentish town. It's a beautiful 2 bed flat, though slightly quirky as the second bedroom is more of a study - hence finding a tenant and making sure they understand precisely what it is takes more work and thought than normal. Demitris was excellent - he worked tirelessly and effectively throughout the whole process, giving us good local insights such as advising us about other flats coming on to the market, where and for what price so we could adjust ours accordingly. He was always polite, charming and helpful and knew the area well - and was also honest with us the whole time, so we really felt that we could trust him. We recommend him highly!
5/5
Ricky was speedy and helpful in every possible way. He made sure the overall sale went smoothly.
Rating only, no written review.
5/5
Very good overall service
Rating only, no written review.
5/5
Amazing service would 100% recommend to others
Jamie and tom have both provided me with a fantastic service. I have found the process of buying a property very stressful and they have both done all they can to make go a smoothly as possible, always being at the end of a phone to answer any questions I have and kept me updated. I would recommend Martyn Gerrard to any one.
5/5
An agent with integrity?
In my dealings with the many estate agents over the last 15 years or so, mark Fordham has earned my trust more than anyone else. He is very knowledgeable of the property market and especially so of the crouch end market. His honest and rather candid approach is hard to find in London estate agents. I highly recommend mark!
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Martyn Gerrard has 6,348 reviews across its 13 offices, rated 4.7 out of 5 overall: 3,617 on Google, 5 on Facebook, 907 on View Agents, 1,819 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Martyn Gerrard are counted once, not once per office.
Muswell Hill has the most, with 2,317 reviews rated 4.7 out of 5, followed by Finchley Central with 2,052.
The 13 Martyn Gerrard offices, by town:
198 reviews from sellers, rated 4.9 out of 5 on average. For example, Paul wrote: "We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ..."
220 reviews from buyers, rated 4.9 out of 5 on average. For example, Foxybunny wrote: "From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Vanesa wrote: "I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ..."
215 reviews from tenants, rated 4.9 out of 5 on average. For example, Ella wrote: "I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ..."
Yes. In The Trusted Agent 2026 awards: Martyn Gerrard, Muswell Hill won Trusted Agent.