Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,554 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.
4,544
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
All 20 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlways get a speedy response and appreciate the personal service we get from Adam.
Dear Maeve Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGt advice and efficiency .from Megan
Dear Maureen Wilson-beales We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI had some problems with my rent arrears apparently I was behind but thanks to one lady in particular kaitlyn young she was amazing and was there to help me make mee feel at ease and not to stress so thank u kaitlyn young and for ur support and making me feel comfortable really appreciate ur help x Roger glover
Dear Roger Glover We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleLeaders Letting Agency failed to return my holding deposit, ignoring legal obligations under the Tenant Fees Act 2019 and my repeated requests. Their unresponsiveness left me stressed and financially strained. I’d warn others to steer clear and choose a more trustworthy agency instead.
Dear Andrew Kirichenko, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleSelwyn Pacheco was very helpful in our search for a new home, timely communication and putting our best interests at heart. Highly recommended.
Hi Tatenda Mushawemhuka, thank you for taking the time to leave a review for us at Leaders Estate Agents Croydon. We're happy we could meet your expectations!
4/5
GoogleRating only, no written review.
Dear Ian Johnstone, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Croydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleWe recently moved into a new apartment and had a smooth experience throughout. Nattalei was helpful, responsive, and made the process easy. Thank you!
Kat Kotula, we are so pleased you enjoyed your visit to Leaders Estate Agents Croydon!
5/5
GoogleFantastic service very professional. Within a week our studio had received various offers. Highly recommended and would use again.
Wsh Properties, we are so pleased you enjoyed your visit to Leaders Estate Agents Croydon!
1/5
Googlereally really bad experience please avoid!
Dear Filip Mihai, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleRezah and his team are amazing great customer service made me feel at ease throughout the process- highly recommend
Thank you for your Review Chawder!
1/5
GoogleRating only, no written review.
Dear Ollie Strachan, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI’m an international student, and I’m truly grateful for Jhada’s consistently efficient work and patient responses. She always replies promptly and clearly, making everything much easier to understand. It’s been a great comfort to have her support.
Dear Sylsen We greatly appreciate your 5-star review and the time you took to share your experience with Jhada. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSofie has been an outstanding consultant throughout my search for a new home in Weybridge. She consistently demonstrated professionalism, responded promptly, and offered invaluable support that helped me secure the property. I am happy with the experience :)
Dear Yashodha Nirupamala, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophia. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming … More
5/5
GoogleI recently had the pleasure of dealing with Miss. Tino Mazanza, and I truly appreciate his professionalism and prompt communication. He was very helpful, respectful, and made the whole process clear and smooth. Thank you, Tino, for your excellent support!
Dear Rushud, Thank you for your lovely review. Glad to be of good service. Kind regards, Max Roger, Assistant Manager
5/5
GoogleI had a problem with an overhanging tree from next doors property which is being managed by Leaders. Alan Mcilwaine was extremely helpful when I told him I would like the tree removed. I sent some pictures over and he contacted the owner quickly. The result just two weeks later the tree has been removed. Great service from Alan.
Dear Colin Monk, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Alan. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleLeaders are extremely friendly and professional. As a landlord it is important to know my properties are in safe hands A special thank you to Adam Mcilwaine who is always there to help me with a smile
Dear Waleed Alsingary, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Adam. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI have rented from Leaders in Worthing for the past two years. Any problems I have had have been dealt with professionally and swiftly. Adam Mcilwaine in particular is always ready to help and resolve issues. He works tirelessly, sometimes emailing late on Friday or Sunday night to keep me updated. He is dependable and caring, always going the extra mile. Thank you!
Dear Ann Shaw, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Adam. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAdam Mcilwaine is very helpful, professional and always willing to go the extra mile to solve any problems that come up. He is a credit to the Leaders Worthing team and I would highly recommend him as a property manager.
Dear Jbm, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Adam and the team . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleShucks and Molly been super helpful With moving new tenants into my flats
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleOverall, we’ve not had a very bad experience with Leaders agents Beckenham/Orpington and all these culminated in our loss of confidence in their professionalism or expertise in letting our properties and we’d advise both landlords and …
Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in … More
5/5
GoogleWe recently found our next rental home through Leaders, and the experience was made incredibly smooth and stress-free, largely thanks to Molly, our Lettings Consultant. …
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleSelyn is very responsive and accomodatig. Kudos
Marrianne Abejuela, we are so pleased you enjoyed your visit to Leaders Estate Agents Croydon!
5/5
GoogleSelwyn was very responsive to my emails and is very friendly
5/5
GoogleRebecca Jones at Leaders has been our point of contact at Leaders, looking after our property for some time now. She is always really helpful, and responds quickly to any queries/actions for the property that we may have, which is essential in maintaining an effective relationship between us as the landlord and our tenant. I would highly recommend her!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
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