Leaders St Albans reviews

★★★★★ 5/5

Google

Charlottes attention to detail is amazing . Her willingness to go the extra mile when i got to my viewing too early and meeting me there was impressive. She also too ker time to explain every detail with warmth and patience . You do not get many viewing agents like her , friendly genuinely helpful and great communication skills all round. Thanks Charlotte

S · 22 June 2026

★★★★★ 1/5

Google

We were forced to pay six months’ rent upfront, and from the very first day the problems started. There has been a leak under the sink, we are currently three weeks without a working washing machine, and several of the windows are broken and won’t shut properly, leaving the property insecure and freezing. Trying to get anything resolved is impossible. You call, leave messages, and nobody calls you back. Communication is non-existent, and any issues are ignored for weeks at a time. Honestly, avoid dealing with this company at all costs. If we could end our tenancy early, we absolutely would. This has been one of the worst renting experiences we’ve ever had.

Ross · 13 December 2025

★★★★★ 1/5

Google

The level of incompetence I am experiencing from this branch and in particular from the property manager (Charles) is indescribable. I have reported my bath tub being fully blocked on the 20th of June… today is the 20th of July and I am still manually scooping out the water after each shower as it absolutely stinks otherwise. Charles told ua to use less water( during the hottest weeks of the year) let alone I explained that I have a young child in the household. Charles will promise you to chase contractors and call you back.. well he never does. Neither calls you back nor doing his “Manager” job and managing any situation… Absolute disgrace the whole situation and I do not recommend Leaders unless you want to be let down by Charles…

Gabor · 22 July 2026

★★★★★ 5/5

Google

Jack was very helpful. When I moved in three weeks ago and found the fridge broken, he had a brand new one delivered, while keeping me updated. His assistance really helped during a difficult period of moving in without a key appliance. I very much appreciate the prompt support and hope this level of service remains.

Pee · 13 August 2025

★★★★★ 5/5

Google

Nathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .

Stefano · 13 February 2026

★★★★★ 5/5

Google

Great experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)

Momina · 13 February 2026

★★★★★ 5/5

Google

We had an excellent experience with Hannah when viewing a flat. She was incredibly professional, friendly, and knowledgeable, making the entire process stress-free. Hannah took the time to answer all our questions and provided clear, helpful information about the property and the area. Her attention to detail and approachable manner really set her apart, and she made us feel confident throughout the viewing. If you’re looking for a reliable, personable letting agent, we highly recommend Hannah!

Hakan · 28 October 2024

★★★★★ 5/5

Google

Nathan was great at the viewing and happy to answer all of our questions!

Dina · 22 June 2026

★★★★★ 1/5

Google

LANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it. …

Max · 22 January 2026

★★★★★ 5/5

Google

Leaders did really good job in completing my application for my rental property. In particular Nathan . Excellent communication and professional service.

M · 23 March 2026

★★★★★ 1/5

Google

Terrible letting agents - for both tenants and landlords. They rented us a house in absolute dire state, providing strategic (and almost certainly doctored pictures) that didn’t show the actual state of the property, and then refusing to take responsibility when we showed them the real state. We were shunted around a viewing in 5 minutes because the current tenants were providing issues. We then asked for pictures showing the current state, and were sent “perfect” doctored images (we can prove that the actual state of the property didn’t match the pictures we were sent). Leaders’ argument is that the landlord is managing the property; they were only paid to find tenants. They therefore were only interested in misleading us, and selling us a faulty product (the house breaks about 10 tenancy laws, including uncontrollable ventilation on 3 broken windows), so that they can find another set of tenants less than a year later. Here is the flaw in the system - they have no incentive to provide a suitable house to suitable tenants. They’ll happily force tenants into an unfit home so that they can get the “finding fee” less than a year later, evidenced by the fact that we’re the third set of tenants in 3 years to live in our house. They’re taking the landlord for a ride, and providing a terrible, and illegal, tenant experience. Would recommend not using these cowboys if you’re a landlord (I have 3 rental properties for which I’ll be steering clear), or a tenant. Photos: just a few of the pictures taken of the property on the day we moved in.

Genevieve · 20 April 2024

★★★★★ 5/5

Google

Ellie Neal, I explained to you that I had left 4 emails with your Tenant Renewal Department and not one was was replied to. This was urgent as we are now in the process of completing the sale and the disclosure of this document was urgently required. I will not mention the name of the girl who did not respond. I had to make various phone calls to try and get help.I was directed to you by Scott and you dealt with this within 5 minutes and forwarded the document. Many thanks , Regards, John and Louise

Louise · 13 December 2025

★★★★★ 5/5

Google

I had a viewing scheduled for last Friday, and I must say it was a fantastic experience! Nathan was very kind and professional. He answered all of my questions about the renting process with Leaders Lettings, making the entire experience worthwhile!

Lila · 13 August 2025

★★★★★ 5/5

Google

I had a fantastic experience viewing the flat, thanks to Hannah. She was not only incredibly knowledgeable about the property but also communicated everything clearly and with great warmth. Her professionalism and punctuality made the entire process smooth and enjoyable. I truly appreciate the time she took to show me around and answer all my questions. Highly recommend her to anyone looking for a new place!

Eleanor · 17 August 2024

★★★★★ 5/5

Google

Seamless process! Nathan was really helpful and easily accessible via both calls and emails. Everything went very smoothly.

Oyinkansola · 20 August 2026

★★★★★ 5/5

Google

Very respectful and patient with me , I was late for the appointment but took time to direct me where I was supposed to go, you value people even at first contact , I couldn’t doubt I was in the right hands, I salute you

Ruth · 22 May 2026

★★★★★ 5/5

Google

We have had a few viewings Nathan from Leaders recently, and i can wholeheartedly say we have never had such an excellent estate agent, from answering any questions to being respectful to the properties he shows us. He has been superb in all aspects of his job!

Fraser · 22 April 2026

★★★★★ 5/5

Google

Charlotte was incredibly informative during the show around. She answered all my questions and was very clear what the next steps were!

Emily · 13 September 2025

★★★★★ 2/5

Google

Hi all, Wanted to share our rental with Leaders, firstly set up was pretty straightforward and provided us with a lot of detail, was an easy move in the end, however things started to go a bit downhill with them 3-4 months into the move, we couldn't really get a reply for maintenance issues for a while, Once we had a maintenance issue which was not fixed at all even though we had tried to get in contact numerous times with them, Finally we had to leave our flat within a month or 2 of being told that our tenancy was ending, we haven't had any contact with them at all about the moving out process and it has felt like we have been left to fight on our own for this whole time, Would recommend but be wary that they do only care for the landlords and that the tenants are left to fight for themselves

Aidan · 23 May 2025

★★★★★ 5/5

Google

We have had a very poor experience with Leaders until Lily took over as a property Manager. In the last 3 weeks, customer Services has improved 180%. Lily is so efficient and helpful. We very much appreciate for taking care of us Lily. Thank you for an amazing support through our Property exit. I truly recommend Lily as a property Manager!

Lucy · 3 March 2024

★★★★★ 1/5

Google

‼️🚫❌‼️ Warning: Untrustworthy Agency Be extremely cautious with this agency. The leaders appear to engage in fraudulent practices, they take deposits, fail to follow through with the promised process, and ultimately do not deliver what was agreed upon. Instead of acting professionally, they hold onto your money and make excuses. My experience has been nothing but a waste of time and money. Avoid them at all costs.

Ranga · 13 September 2025

★★★★★ 5/5

Google

Very good service on the lettings side - Nathan was very helpful and respond to emails very quickly. thank you!

Cheddy · 13 September 2025

★★★★★ 5/5

Google

Estate agents don't normally have the best reputation, however...Alex has been amazing, as has Scott. I have had my viewing arranged and carried out remotely, Alex liaised with the landlady with my queries, and came back to me promptly. It's just a shame that I can only give five stars. Thanks so, so much for making this whole process so incredibly easy and painless; I'll definitely be coming to you the next time that I move. You rock!

Jonny · 30 September 2022

★★★★★ 5/5

Google

Mollie has been our allocated agent for the last year. We’ve rented through Leaders for almost three years and have had an ‘up and down’ experience after various issues with the condition of the property and responsiveness of the Landlord. Mollie is a strong mediator, and she’s supported us to get issues resolved in a satisfactory manner. Generally very responsive and has been really helpful re: the check out process as we move on. The branch team have always been helpful and pleasant to speak with. I’d also like to note Louise, who has been really helpful when renegotiate tenancy arrangementsPositiveResponsiveness, Professionalism

Hey · 20 June 2022