Leaders St Albans reviews

★★★★★ 5/5

Google

Great experience with the estate agent from Leaders agency who showed us the property .He was professional, friendly, and took the time to answer all our questions. The viewing was well organised and he made the whole process easy and stress-free. We really liked the house and appreciated his helpful and honest approach. Highly recommended!

Antonela · 19 August 2026

★★★★★ 5/5

Google

I am currently looking to rent a property at St Albans, and Charlotte at Leaders is helping me find the right place. She has been really helpful and professional. Charlotte genuinely cares about her clients.

Joanna · 22 May 2026

★★★★★ 5/5

Google

Highly recommend. I attended multiple viewings with their team, and they were consistently helpful, professional, and knowledgeable. I also contacted their office directly, and they were quick to answer the phone and dealt with all of my questions efficiently.

Huw · 22 April 2026

★★★★★ 5/5

Google

Very professional and polite. I was very happy with the care and service shown to me. Thank you Charlotte!

Safina · 13 August 2025

★★★★★ 5/5

Google

I really enjoyed today's viewing. Louise was completely professional - allowing me the time and space to walk around on my own, something which is important for me if I'm going to be making this place my new home, while being informative on all my questions of detail. It was a positive experience from beginning to end. Thank you, and thank you especially Louise.

Seamus · 2 July 2023

★★★★★ 5/5

Google

Great experience with Leaders, Nathan was efficient, welcoming and answered any questions I had. Would highly recommend.

Dominic · 13 August 2025

★★★★★ 5/5

Google

We bought a house that was marketed by Leaders. From the day we first viewed the property Natasha Calvert went out of her way to ensure the buying process went as smoothly as possible. Always dealt with our requests for information swiftly and never failed to get back to us when we left a message. Saoirse Holland progressed the sale and was equally confidence inspiring in the way she worked. The vendors solicitors were less than impressive but Natasha and Saoirse kept up the pressure. Without them the process would undoubtedly have dragged out much longer.PositiveResponsiveness, Quality, Professionalism

Robert · 25 August 2021

★★★★★ 5/5

Google

Leaders has been extremely helpful during our rental property search. I can't thank Alex enough for how prompt she is at replying to emails, her suggestions of what might suit us, and arranging viewings as quickly as she could. Not to mention how friendly and welcoming she was at the viewing of property. Really felt that we had someone on our side who genuinely wanted us to find somewhere. And we have! Would definitely recommend using Leaders, St Albans if you're looking to move to Hertfordshire.PositiveResponsiveness, Professionalism

Eleanor · 25 August 2021

★★★★★ 1/5

Google

Terrible. Should avoid. Poor attitudes and lots of lies from Ross. Even the manager Scott tried to avoid our questions. Alex seemed to be helpful at the beginning but full of excuses once contract signed. A few things need to be fixed but the property managers kept saying "waiting for landlord to confirm" for more than a month. I act as guarantor for a friend's family moving from overseas to St Albans. My credit check was completed, my friend's family IDs' and passports checked via internet call. We were told the "Right to Rent" checks were completed. Contract signed with 1 year's rent paid upfront in mid December for tenancy to start on 22 Jan 2021. Since the contract was signed before Christmas , we had been promised I could pick up the keys on behalf of my friend (with consent of course) so I could help them to arrange the move and furniture, etc... before they arrived in end Feb. Alex made an appointment for me to pick up the keys on 23/1 Sat 10.30am. Only on 22/1 Friday 4pm, Alex called and said they could not release the keys to me. First said worried that I would sub-let it. I explained I would not as I would breach the contract if I did as I am a party on the contract too. Then said it was "illegal" to release the keys to me. Finally, said the "Right to Rent" would not be completed until they saw my friend's family in person with their passports. Which I found no such requirements on government's "Right to Rent" guidelines at all. If they were not satisfied with the "Right to Rent" check at the first place, they should not have signed the contract, started the tenancy and took 1 year's rent in advance. Very dishonest!NegativeQuality, Professionalism

Janice · 20 June 2021

★★★★★ 5/5

Google

Me and my husband had the pleasure of working with Alexandra Crowther from Leaders Estate Agency in St.Albans during our property search. She was able to reply to our e-mails and calls quickly giving us plenty of information. Very flexible in terms of showing us the properties, giving us plenty of time to view the flats, without any pressure on our decisions. Alex was able to offer us suitable options and was very supportive during the whole process of the administrative part too. We met estate agents from other agencies too but her professional and friendly attitude stood out. We would not hesitate to recommend Alex Crowther and the agency to anybody.PositiveResponsiveness, Quality, Professionalism, Value

Emiliya · 20 June 2021

★★★★★ 5/5

Google

We are moving into a new place in a month that we are renting with Leaders and so far Alex has been both patient and helpful at every step from arranging the viewing, to putting forward questions we had about the property and then the steps of the referencing and document signing process. There is a residency scheme that offers all sorts of discounts too. Really appreciate how easy the process has been so far and would recommend leaders!PositiveResponsiveness, Professionalism

Maria · 20 June 2021

★★★★★ 5/5

Google

My daughter has just completed on her first flat purchase in St Albans, as her father i guided her through the process. The primary Leaders contact was Natasha who was always helpful and responsive and if she wasn't in the office Shaun was fully briefed to deal with our queries. Whilst somewhat skeptical at first we also used the Leaders inhouse mortgage broker the final offer was far better than my daughters own bank and we proceeded to accept. We enjoyed an excellent all-round experience I would highly recommend the Leaders team. Kevin HarpendenPositiveResponsiveness, Professionalism

Kevin · 20 June 2021

★★★★★ 5/5

Google

I am a new Landlord and had I no idea where to began, what was expected of me on letting property. I had also gone through the added trauma of my Mother passing away. Leaders give a professional friendly service and gently helped me through the process. I would liken to give a special thanks to Scott the St Albans Manager the Lettings Negotiators Alex the property managers, Louise, Dorota, Helen. They are always quick with their responses. Renting a property was I thought was going to be a worry to me, but my concerns have been alleviated with their efficient timely service. A very positive experience indeed, I certainly would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 20 June 2021

★★★★★ 5/5

Google

Nathan was a great agent, super friendly and helped with any questions Alexandra

Alexandra · 13 September 2025

★★★★★ 5/5

Google

Leaders, in particular Ross, have been incredibly helpful with guiding my wife and I through the process of renting our first property in the UK. Ross was very professional throughout and always kept to the deadlines he gave us. He made it feel like he was trying to work with us rather than drag us into a bidding war with other prospective tenants which was refreshing. All in all I cannot speak highly enough of Ross and Leaders.

Jeremy · 22 September 2021

★★★★★ 5/5

Google

Wonderfull experience, very frendly sales person , very professional and straight forward , give us great device , flexible deposit options , fair prices . Absolutely recomand it. 👍 …

Iulian · 22 May 2026

★★★★★ 4/5

Google

We had a good experience with Leaders, with prompt communication, taking time on the day of the viewing to comment about the property and the history of its location.

Myriam · 22 May 2026

★★★★★ 5/5

Google

Alex was extremely nice today when i came for a viewing with my toddler. She definitely created a very welcoming and pleasant atmosphere. My first thought was that if we were to apply for the property it would be great to have such person to go to shall there be any issues during tenancy! Great job and very much appreciated!

Justina · 20 June 2023

★★★★★ 5/5

Google

Hannah was very professional and supportive - I felt understood , and all my concerns were addressed in a prompt and helpful way. I recommend Leaders to anyone who wants to rent a property in the St Albans area with minimal hassle.

Tito · 25 June 2024

★★★★★ 1/5

Google

The are the most terrible set of people on the planet, racist. Just because I'm an international student they are taking advantage of me. Forcing me to even pay an extra month. And they have the most expensive bill I have heard of it the UK

Anfani · 17 August 2026

★★★★★ 5/5

Google

I've just moved from one Leaders property to another, as a tenant, and they couldn't have been more helpful throughout the process. Natasha and Helen were great as they dealt with the sale of our previous rental and the moving out process for us. Ross was brilliant in guiding us through the process for the new rental property, always on hand to answer questions and remind us when something wasn't signed. Highly recommended!PositiveResponsiveness, Professionalism

Gemma · 20 June 2021

★★★★★ 5/5

Google

We've had a great experience with Leaders. I particularly like that they could accommodate physical viewings to the days and times that suited us (rather than the other way round which we've found is often the case with other estate agents). We found a home relatively quickly and it's been a smooth process. We've received good and regularly communication throughout. Very happy with the service, especially Alex who has been a pleasure to deal with.

M · 1 March 2021

★★★★★ 5/5

Google

I had a really great experience with Leaders and wanted to thank Georgia in particular for making the process so smooth and easy for us. She was so helpful from the start, very generous with her time and answered all my (many!) questions thoroughly. Seems like a really lovely and professional company, i'll definitely use again and reccomend to friends .PositiveResponsiveness, Quality, Professionalism

Lisa · 25 August 2022

★★★★★ 5/5

Google

One of the few Estate Agents that continued to be responsive during the Covid situation. I worked with Scott and he was extremely responsive and professional. He took the time to understand my situation and what I was looking for in a rental and offered several options and continued to update me as new ones came on the market. Enjoyed his virtual tours as well! Would highly recommend him and his group. Thanks, PaulPositiveResponsiveness, Professionalism

Paul · 20 June 2020