Leaders St Albans reviews

★★★★★ 1/5

Google

It is hard to believe that the five star reviews are genuine. Although the viewings are smooth and the branch agents are friendly. That all turns on its head once you’ve signed the contract. Emails are seldom responded to, and the responses rarely relate to the questions asked. And I had a dubious pleasure of sending near-daily emails for about a month at a time to have anything sorted out. And there were multiple issues needing sorting out. When you do receive a response, it often comes with a threat of a standard £300 fee, seemingly featured in the tenancy agreement. It is all over now. The last nail in the coffin was waiting way over a month for the deposit to be returned. Apparently, it got lost in the system. Stay away, if you can.

Blazej · 23 September 2024

★★★★★ 5/5

Google

Never have I had such a perfect rental experience. Sophie Wootton was a dream through the initial stages of getting me agreed for the property. Once moving in Josie Harding has done nothing but make sure every issue we had was tended to in a very professional and prompt manner. Thank you Leaders!! Five stars all the way!!!!

Gerard · 2 February 2023

★★★★★ 5/5

Google

Really informative agents and very friendly. We loved the flat and the agents sent the application form straight away. Even called on a Saturday to request a viewing and Hannah very kindly answered and booked us in straight away, so special thank you to Hannah!

Sophie · 10 January 2024

★★★★★ 5/5

Google

Nothing but praise for Leaders the entire team at leaders St Albans were really helpful from the start to finish but special mention must go to Norman Mead., who took the time to understand our requirements and looked after us from initially viewing to signing up for a tenancy with such little fuss in no time at all, just what you need during what can be a stressful experience! Special mention to Norman for being awesome! By far the best letting agency in St Albans. I have dealt with the lettings team who are all faultless in their efforts! professional, efficient and experienced lettings team, and breath of fresh air!! An excellent service all round, quick and concise. Leaders St Albans, very good from paperwork to the delivery of keys for the property. Overall an excellent experience with everyone at Leaders being a complete joy to work with. I would highly recommend LEADERS!!!

V · 10 February 2016

★★★★★ 5/5

Google

Nothing but praise for Leaders the entire team at leaders St Albans were really helpful from the start to finish but special mention must go to Norman Mead., who took the time to understand our requirements and looked after us from initially viewing to signing up for a tenancy with such little fuss in no time at all, just what you need during what can be a stressful experience! Special mention to Norman for being awesome! By far the best letting agency in St Albans. I have dealt with the lettings team who are all faultless in their efforts! professional, efficient and experienced lettings team, and breath of fresh air!! An excellent service all round, quick and concise. Leaders St Albans, very good from paperwork to the delivery of keys for the property. Overall an excellent experience with everyone at Leaders being a complete joy to work with. I would highly recommend LEADERS!!!

V · 2 October 2015

★★★★★ 5/5

Google

Leaders St Albans have been amazing, right from the start of organising a viewing until getting us set up to collect the keys. Alex has been our main contact throughout this journey and has never missed a beat, definitely a big influence in our decision of choosing to rent this particular property. Looking forward to working with Leaders in this new property!PositiveResponsiveness, Professionalism

Marlon · 20 June 2022

★★★★★ 5/5

Google

Alex was extremely nice today when i came for a viewing with my toddler. She definitely created a very welcoming and pleasant atmosphere. My first thought was that if we were to apply for the property it would be great to have such person to go to shall there be any issues during tenancy! Great job and very much appreciated!

Justina · 30 September 2022

★★★★★ 1/5

Google

Terrible Experience - Avoid at All Costs! I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them. However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford. To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.

Emma · 17 August 2024

★★★★★ 5/5

Google

I had a great experience with finding a property to let with Leaders in St Albans. Viewing, contracts, deposit all completed within a couple of hours! Alexandra was super efficient and professional replying to calls and emails instantly and sending out all the documents swiftly. The whole process was smooth and professional. I would certainly recommend Leaders to anyone moving to St Albans.PositiveResponsiveness, Professionalism

Christiana · 25 August 2021

★★★★★ 5/5

Google

Hannah, Has been absolutley amazing and kind. Finding my family and I a lovely home in St Albans. Thank you Hannah your are the best! , Leaders is the best! Kevin & Kae

Kevin · 20 May 2024

★★★★★ 1/5

Google

0 out of 5 if I could They rented my partner and I a flat with no heating and no hot water. We …

J · 22 March 2026

★★★★★ 5/5

Google

The agent, Charlotte, was very professional and helpful at the viewing and overall throughout the process

Samer · 22 May 2026

★★★★★ 5/5

Google

Thank you Natasha at Leaders for being so helpful and responsive every step of the way. Natasha is an asset to the team and went above and beyond to help get the sale through quickly and efficiently despite some hiccups! Also thank you to Sean for answering various questions for me and being very patient. I would definitely recommend this branch.PositiveResponsiveness, Quality

Rachel · 25 August 2021

★★★★★ 5/5

Google

I recently viewed some properties to let and used Leaders St Albans . I found them all to be very polite and efficient. I had Amanda Allan show me round some properties and she was very helpful and knowledgeable about all of the places we saw. I also spoke to Scott in their office , who also helped me out. I would definitely recommend Leader's to my friends .

Sugaspott · 9 February 2019

★★★★★ 5/5

Google

Louise was super helpful with arranging a viewing of a property that suited my search. She went out of her way to let me see a video of it too. Thank you for making the process easy and friendly, I appreciate you!

Lucy · 31 August 2023

★★★★★ 5/5

Google

We just had our first house viewing with the agency, Alex was really helpful for accommodating our needs and providing solutions since we were not able to do a viewing in person. The property were shown to us in detail through video call and all our queries were answered with a smile.

Marta · 30 September 2022

★★★★★ 5/5

Google

I was searching for a property overseas, emailed many agents but only few responded. Louise Inder from Leaders St Albans is one of them. He has been very patient with me and gave me many suggestions. Thank you Louise!

Kei · 22 October 2023

★★★★★ 5/5

Google

Really informative agents and very friendly. We loved the flat and the agents sent the application form straight away. Even called on a Saturday to request a viewing and Hannah very kindly answered and booked us in straight away, so special thank you to Hannah!

Sophie · 3 May 2023

★★★★★ 1/5

Google

Getting our deposit back was an absolute nightmare. Our former landlord agreed to returning 100%, then we had to chase Leaders for …

Mark · 22 February 2026

★★★★★ 5/5

Google

I reached Leaders via the email option on Right Move app. They got back to me pretty quickly. Hannah from Leaders St Albans office was really helpful. She kindly answered all my emails and helped me schedule a viewing despite my busy work schedule. For the viewing, she was at the property on time. She professionally guided me at the property and answered all my questions. So far this has been a very good experience with Leaders St Albans!

Can · 22 March 2024

★★★★★ 5/5

Google

Louise has been wonderful. In less than 48 hours she helped me view, secure & organise my new home. Her communication skills, reliability, professionalism & empathy (in this time I had a bereavement) are exemplary. Thank you Louise and all the team.

Tara · 2 July 2023

★★★★★ 5/5

Google

Outstanding Service and Expertise at Leaders I had the pleasure of working with Leaders recently, and I must say, their service exceeded all my expectations. Hannah, in particular, stood out for her exceptional professionalism, dedication, and attention to detail. She went above and beyond to ensure a smooth resolution regarding fire safety documents and even personally delivered a key to my workplace, showcasing her commitment to excellent customer service. The entire team at Leaders is knowledgeable, efficient, and truly dedicated to their clients' needs. I highly recommend Leaders to anyone seeking top-notch service and expertise in real estate. Thank you, Hannah, and the entire team at Leaders, for your outstanding support and service. You have earned my highest recommendation!

Amal · 23 February 2024

★★★★★ 5/5

Google

I have been an tenant of leaders for over a year now and just signed another year for another property managed by leaders... Alex was a delight too deal with and made the whole process of switching apartments so easy for me whilst she did all the work.. Am delighted to continue the professional relationship with leaders .PositiveResponsiveness, Professionalism

Liz · 20 June 2021

★★★★★ 1/5

Google

Very unprofessional.

Radoslaw · 22 July 2026