Leaders St Albans reviews

★★★★★ 5/5

Google

Hannah is a fantastic agent and was very informative and upfront about all our questions. Would definitely recommend.

Irina · 22 May 2024

★★★★★ 5/5

Google

Spoke to a very kind lady named Mollie who is really professional, helpful and ensured I was satisfied with my enquiry, She is reliable and always responds very quickly and efficiently and that’s why I definitely recommend Mollie Davey, thank you!!PositiveResponsiveness, Quality, Professionalism

Samy · 20 June 2022

★★★★★ 1/5

Google

I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude, dismissive, and didn't seem to know what they were doing. They mishandled situations, and gave me incorrect information. When things went wrong, no one took responsibility. They just passed the buck around, and I never got any answers. I felt like I was being blown off, and I was never able to get anything resolved. I would strongly advise anyone considering using Leaders Estate Agents to look elsewhere. They are unprofessional, incompetent, and have no accountability. You're better off finding an agency that will treat you with respect and give you the service you deserve.

Nat · 2 July 2023

★★★★★ 1/5

Google

* RUBBISH PROPERTY MANAGEMENT* * 0 STAR* *Not recommended at all* Unacceptable Unhelpful Rude Not professional Dear Property Management Team, Further to my previous correspondence, I am contacting you regarding the return of rent between 12 Jan 2023 to 19 Jan 2023 and deposit of 314 The Ridgeway. The tenancy already ended on 11 January 2023 , and payment is now overdue by 30 days overdue. We’re not aware of any outstanding issues or reasons for non-payment, so we would like to ask you to make payment as soon as possible. Be advised that late payment interest may be applied if we do not receive payment within 10 days. We will refer the matter to The Council. As a last resort, we will seek to resolve the matter in court. We require your immediate attention to resolve this issue. Let us know when we can expect to receive payment for the outstanding invoice. When and how can you give the money back to me? Please reply to me as soon as possible.NegativeResponsiveness, Quality, Professionalism, Value

Gary · 20 June 2023

★★★★★ 5/5

Google

Hannah was very kind and welcoming greeted us with a smile and also Very progressional ! Thank you ! Looking forward to finding our new home :) Gabija M

Gabija · 31 August 2023

★★★★★ 5/5

Google

Fantastic, very prompt with everything definitely five stars. Louise Inder was so quick to call me back and email me the relevant information. Thank you Louise Really appreciate your effort.

Alfredo · 1 August 2023

★★★★★ 5/5

Google

We recently moved into a house through Leaders and the experience was great. They turned the house around in a day between tenants to help with our move dates, were very good with responding to emails, and very friendly. No matter how small my question Alex was always happy to help!

Lauren · 11 October 2020

★★★★★ 1/5

Google

Had a very negative experience with Leaders, paid the holding deposit then without being told the flat when back up on right move again. I am starting a job in 3 months and don't have an official start date yet, was told this is the reason why at about 5 pm in the evening. Was too late for me to contact anyone at my new company and the ad for the flat had already been put up, just left disgusted at the lack of communication. I guess they feel like they can just treat people however they like because of the renting crisis currently

Rosie · 3 May 2023

★★★★★ 5/5

Google

Hannah Turner gave myself and my partner a virtual viewing. She was extremely punctual, kind and able to answer all our questions. Did a great job explaining the various options available and was prompt in sending over the offer form. Nicholas Whitton who booked the viewing in over the phone was also extremely kind and helpful.

Christopher · 23 September 2024

★★★★★ 5/5

Google

Lovely estate agents, easy to arrange viewings around my job and Hannah was very helpful.

Charlotte · 20 May 2024

★★★★★ 1/5

Google

This is one of the worst agents. I have been a tenant here and I used to work here and I can confirm all the good reviews are fake. The management are bullies and all they care about is making money and bully us and their tenants. Please avoid this agent at all costs

Will · 16 October 2024

★★★★★ 5/5

Google

Alexandra was very helpful with showing us round the property, she was on time, friendly and welcoming and answered all of our questions. I would recommend her service to friends and family who are searching for property!

Enya · 30 September 2022

★★★★★ 5/5

Google

Very professional and friendly. Recently done a viewing for a property through them. They were extremely helpful and accommodating to our difficult restrictions on the viewing, providing all the details we asked about, and were very responsive when inquiring with further questions or offers over email. Highly recommend!

Vid · 2 January 2025

★★★★★ 5/5

Google

Leaders were fantastic and Miss Calvert was the utmost professional. Clear, polite and helpful in facilitating our move throughout the whole process. She showed understanding and flexibility with the additional difficulties of C-19 so I would totally recommend the service provided by Leaders.PositiveResponsiveness, Quality, Professionalism

Paul · 20 June 2021

★★★★★ 5/5

Google

Myself & my partner have had an excellent experience with Leaders St Albans - we were met by Mandi who took us round two properties and was very knowledgeable about both. She was excellent and really went the extra mile to ensure we were fully informed about the properties. Both properties were in excellent condition and we picked the one we really loved (due to area.) After this, Alex was very efficient regarding processing our offer with the landlord and getting the ball rolling. She was also great at regularly keeping us updated in the process. The whole process has been great and I would highly recommend Leaders St Albans, and particularly both Mandi and Alex.

Laura · 30 September 2020

★★★★★ 5/5

Google

Louise has been really helpful and efficient with both showing us around the property and processing our application! It has made the process really simple and easy!

Caoimhe · 2 July 2023

★★★★★ 5/5

Google

I have been dealing with Alex this is mine and my partners first property together and i cannot fault the service i have been given nothing is too hard for her to do she has answered everyone of my questions would highly recommend. I haven't got a lot of knowledge on renting or anything like that like i say this is my first property but it has all been made a lot easier and less stressful with the help of Alex and the whole of the Leaders St Albans team. A massive thanks to Leaders especially Alex.

Sean · 9 February 2020

★★★★★ 5/5

Google

I have been dealing with Leaders for a number of years and am delighted with their professionalism. The Lettings Team and Property Management Team are brilliant. Louise is always willing to help.PositiveResponsiveness, Quality, Professionalism

Fabrice · 25 August 2022

★★★★★ 5/5

Google

Hannah was very accommodating upon my early arrival. Welcoming, polite and knowledgable too. Pleasure meeting her.

STace · 24 January 2024

★★★★★ 5/5

Google

We rent through Leaders in St Albans, and Lily Jones (our Property Manager) has gone above and beyond. She tracked down and liaised with a key contact for our property, solving the issue quickly. After, she also noticed that we hadn't been set up on the intercom system and reached out to us to fix this as well, unprompted. Really excellent service.

Harriet · 23 February 2024

★★★★★ 1/5

Google

I would give a 0 star If I could went to leaders found the property they took all document they need I paid the holding deposed after 2 weeks waiting they said we need a guarantor then I give them my guarantor all info and document they need then they said you will get the keys in 2 days after tow days nothing happened I called them they didn't even answer my call or return my call 3 days later they send me an email said sorry we giving a house to someone else because there was a missing singed by your guarantor just a excuse, you could call me and tell me about it that would of be done immediately and my guarantor already signed on early Monday morning at the end I found out they gave the house to there friend they wasted my time almost 3 weeks, Avoid leaders and don't waste your time and money.

Akrayi · 30 September 2022

★★★★★ 2/5

Google

Really incompetent, asking for payments saying that we haven’t paid our rent on time when the payments are taken automatically out of our account on a fixed date, evert month. Every few months they will come up with some “ penalty”, after putting us through unnecessary stress by proving that we are never late on payment, they apologise saying that it’s been a misunderstanding; then after a few months they come up with the same penalty…. Sort it out, Leaders. There’s no communication between your employees, you’re putting the tenants through unnecessary stress.

Artsjllia · 30 September 2022

★★★★★ 5/5

Google

We've recently bought a flat with Leaders and would highly recommend them. Scott Willmott was our point of contact and he did a great job throughout the whole process. Scott was friendly, professional, approachable, helpful, really good at communicating with us and the vendors and really stepped in and assisted when we had some issues with the vendors solicitors. I don't think we would've bought the property if it wasn't for Scott. Thanks for all your help Scott!

Lidia · 9 February 2020

★★★★★ 5/5

Google

I had Scott and Mandy.. Scott dealt with my application and Mandy showed me and informed of the properties whilst giving great advice.. Scott personally handled my application beginning to end super friendly and always helpful. Extremely professional. As a letting agent the No Deposit Option is an incredible opportunity as well as Scott hearing we were recently married was able to make adjustments with the application fees and as soon as I brought them up in the first place he was honest and helpful and reduced it down as well as considered me and my wife as a joint applicant (as it should be ) whereas anyone else I called was non negotiable and forced me and my wife to apply separately (£675 and that was just references!!) Where's Scott got it to a much more agreeable £200 and that's allegiance we paid for all fees. Never had such a pleasureable experience with realtors 11/10 Highly Recommended

Christopher · 9 February 2019