Trusted Agent profile · St Albans, Hertfordshire
★★★★★
810 reviews across 2 platforms
50 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Leaders, see every office.
Leaders's office in St Albans, Hertfordshire, at 50 London Road, is rated 4.6 out of 5 across 810 reviews on two platforms, including 809 Google reviews rated 4.6.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleHannah from Leaders was lovely and very professional! she showed me round the property and answered all my questions. Definitely recommend Leaders to anyone who is looking for a property in St Albans
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleHannah Turner was professional, welcoming and friendly. Thank you so much. Sonia
Dear Sonia Kaur Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI would not rent with them ever again and lucky I will not have too. They are charging me to remove kettle, chopping board and toaster. Other hidden charges they do not ever tell you about. If I could give zero score I would. I would also watch out if you are renting with them and if they send someone to fix something at property as they might charge you for that too. Took 4 weeks to get back to me about when i will get my deposit back as they were trying to make sure they charge as little as possible.NegativeResponsiveness, Quality, Professionalism, Value
Dear Sehar We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleDO NOT TAKE THE NO DEPOSIT OPTION Leaders country-wide are prolifically conning renters into the no deposit option by lying that landlord will not agree to the tenancy without it. Leaders then pocket all the money and there is no benefit to the renter or to the landlord. Ross Kelsey of the St Albans branch misled me on this, and Scott Flanagan did not take my complaint seriously whatsoever despite my presentation of the emails with the lie stated explicitly, obviously because all of Leaders' staff are doing this in all branches of the UK. Both men have been highly unprofessional and untrustworthy and I'm overall very disappointed with the service by the St Albans branch.NegativeProfessionalism
Dear Debbie We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers and we are currently investigating your complaint. Kind regards, Customer Care Team
5/5
GoogleVery happy with Leaders Letting/Maintenance department in St. Albans. Cooperating with Emma for the last few years, she did her best for all issues raised from our end. There is no perfect world, but the effort is much appreciated!PositiveResponsiveness, Professionalism
Dear Lulup0226, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI recommend Leaders Letting Agents, especially Louise, for their professional approach. Louise is always helpful and very knowledgeable, and her experience in property lettings and management ensures an excellent customer experience.
Dear Sue, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWonderful service. Highly recommend
Dear Williams Esther, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
5/5
GoogleThanks to Louise for her help and being so prompt in her responses, takes the stress out of house searching!
Dear Gabrielle Pasztor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a viewing with Charlotte today so far exceptional service,and very proffessional and friendly was an absolute pleasure 10/10. Kind Regards Tim Atkins
Dear Atki62 We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleVery happy with Leaders Letting/Maintenance department in St. Albans. Cooperating with Emma for the last few years, she did her best for all issues raised from our end. There is no perfect world, but the effort is much appreciated!
Dear Lulup0226, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleVery Very Poor Discriminative.. rented through leaders had countless repairs that needed doing to stop the flat being in such a run down condition. I within the payments I made I paid for a parking space and I was continually harassed by leaders because I was supposedly trying to run a business by fixing my car. I also was told I’m not allowed to park my own car that I had stolen from me that was involved in a crash. In said car park because it isn’t “road worthy” It’s also apparently classed as running a business for me to sell my cars that I’ve fixed, (which I am apparently not allowed to do either) in turn to make profit to fix the car they complain is not road worthy. No respect for tenants at all everything you do is watched. I do not recommend anybody use these people especially if you’re planning to have a quiet peaceful tenancy as they will not leave you alone. I have boldly been accused of using drugs tried bargaining me with the concept of the flat in dis-repair, by asking if I’d like to cancel my tenancy agreement and move elsewhere so the landlord may “sort the flat out “ Disgusting behaviour my mental health has deteriorated severely since being here. I’ve never had as much anxiety from just simply living. Than what I have had from being here. DO NOT RECOMMENDNegativeQuality, Professionalism, Value
Dear Krevici We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have recently moved out of a property that was found by Leaders and later was fully managed by Leaders. Over the 5 years or so, I found Leaders to be very responsive, typically excellent with communicating and always very easy to reach. Moving out was a bit of a pain because I was going to a new build but Helen in the property management team helped to coordinate everything and kept me in the loop. When I needed some help or flexibility it was always there and if I requested an invoice or change at any point, it was easy to have that conversation. I’m really happy with the interactions over the years and want to shout out Helen Gorringe-Smith in particular for being stellar.PositiveResponsiveness, Professionalism
Dear Shaan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was really helpful with any queries I had with the property I was looking to rent.
Dear Terri Field Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a really great experience with Leaders. Alex is always happy to help, and quick to get back to us whenever we have any questions. The process has been stress-free and easy - thank you! XPositiveResponsiveness, Professionalism
Dear, Measha Fields, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI hve been with Leaders for over 3 years and never really had a problem with them. Alex was warm and helpful when showing me a potential rental property.
Dear Isabel Robson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a really positive experience viewing a property with Hannah from Leaders. She was welcoming and knowledgeable, and I appreciate how responsive and helpful she has been. Thank you again!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleLouise was extremely kind and helpful with showing me around the flat and providing any necessary information.
Dear Antonia Arshineva Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSuch an amazing branch - I was hitting a brick wall trying to find somewhere that would help me during lock down and this team were amazing and really helped me out!! Thank you so much to Scott and his team!!!
Hello Paige, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents St Albans
5/5
GoogleWe are grateful to the team at Leaders for their calm & professional guidance, & in particular would like to thank Natasha for all her highly-efficient help & for managing to appear so consistently cheerful, friendly & considerate despite trying times.
Hi Cath Ranzetta, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans
5/5
GoogleSpoke with Mollie Davey who was very professional and answered all of my questions without no hesitation. Thank you so much Mollie, I will be in contact soon!
Dear Demi Macgregor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLou - Fabulous as ever! You always manage to sort my problems out. What would Leaders do without you! Your support for us Landlords is as exemplary as it always is which is as important as actually getting the property let in the first place. Well done!
Thank you very much Jane for leaving such a great review of our Senior Branch Administrator. I am sure Louise will be very pleased and appreciate your very kind words
5/5
GoogleI was recently looking for a property to rent - cannot fault the service provided by Amanda Allan - really made what can be a stressful situation very simple and got the end result I was after. Fantastic - would thoroughly recommend. Thanks Mandi.
Hi there, we are so happy to read such a great review about the service you received from Leaders and the team at St Albans. We are delighted that the team have been able to make what can be a complicated and stressful situation so straightforward with an outcome that you are pleased with. Our customers recommendations mean a lot to us as a business and we are thrilled to have earnt yours. Thank you for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
5/5
GoogleMany thanks to Louise for help and professional advices!!
Dear Pawel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was so helpful and friendly. Nothing was too much trouble and she went above and beyond to provide us with any extra information we asked for.
Dear Sian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders's St Albans office has 810 reviews across two platforms: 809 on Google, 1 on Facebook.
Leaders St Albans is rated 4.6 out of 5 across all 810 reviews, and 4.6 out of 5 on Google from 809 reviews.
Leaders St Albans, 50 London Road, St Albans, Hertfordshire, AL1 1NG.
