Trusted Agent profile · St Albans, Hertfordshire
★★★★★
810 reviews across 2 platforms
50 London Road, St Albans, Hertfordshire, AL1 1NG
Part of Leaders, see every office.
Leaders's office in St Albans, Hertfordshire, at 50 London Road, is rated 4.6 out of 5 across 810 reviews on two platforms, including 809 Google reviews rated 4.6.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleGreat agency with amazing staff especially Mollie, she is always helpful! It is great to know we can always relay on getting things sorted! Many thanks!🙏 …
Dear Elena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have been excellent in helping us secure a property to rent. The service has been really good throughout and we wouldn’t hesitate in recommending them. Mandi was so friendly and helpful during our viewings and took her time to answer our many questions. Alex has been fantastic throughout the process of securing the property and has been quick to respond to all of our queries. All in all, a very positive experience!
5/5
GoogleVery good service with leaders, Alexandra was extremely helpful in every part of her service. She was prompt with replying and went above and beyond. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Dear Matty, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was very helpful in insuring we didn't miss out on a great opportunity! The process was made very easy.
Dear Callum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTerrible agency! I strongly advise against renting accommodation through them. It's been a month, and we still haven't received our deposit back. They ignore letters and messages, and calling them is futile, they seem clueless. The landlord couldn’t help, as they control the deposit. Save yourself the stress and money. We're considering legal action to resolve this frustrating situation.
Dear Rusana Kaplun, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleChoosing Leaders (St. Albans) was one of the best experiences I could have hoped for. This was my first time renting a property and it couldn't have gone smoother. They serve great one on one customer service and are very keen to provide you with the property you are looking for. Special thanks to Ross Kelsey at the Leaders team, you've gone above and beyond for my first move. I highly recommend!
5/5
GoogleVery easy to deal with. We are first time landlords and finding an agent we could trust was our top priority. David and his team were great at explaining our obligations and responsibilities as well as finding us excellent tenants. Very reassuring.
Hi Gillie, thank you for your review. We are very happy to read that the team at St Albans have been able to provide you with such a positive experience especially due to your position as first time Landlord as we recognise there can be a lot of information to take on board so we are delighted that the team have been able to help. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleRoss was very knowledgeable about the properties he showed us round and the local area whilst also being very friendly and polite at all times - I would highly recommend him and Leaders as an agency!
Hi Ben. Thank you for taking the time to let us know how we did at our Leaders St Albans branch. We hope you have a great day! Thank you Customer Relations Team
5/5
GoogleHannah was really lovely and showed us the property with great interest and answered all the questions we had. Keep up the good work !!!
Dear Kasun, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlex is a very helpful Agent professional and on the ball she has assisted us all the way through the process of renting. Leaders are lucky to have such a committed Agent at their St Albans branch.
Hi Calogero Misuraca, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI was looking for a property recently to rent and found Leaders very useful. Amanda Allan showed me round a couple of properties and was very courteous and helpful. I would recommend Leaders to my friends and in particular Amanda Allan.
Hi Jenny, thank you for taking the time to leave us with your review. We are delighted to read of your recommendation and are so pleased that you found our staff to be so supportive during your experience with Leaders St Albans. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleLouise was very professional and friendly with my enquiries. I would highly recommend this company. Nothing was too much trouble. Fantastic service. Mrs SmithPositiveResponsiveness, Quality, Professionalism, Value
Dear Cheryl, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah was very informative regarding the property and options available to me
Dear Samm Coffey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBoth Scott and Ross were very friendly, professional and proactive in their approach to helping me. I would highly recommend them to anyone looking to rent out their property or looking for someone to live. Thank you!
Hi Christina, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents St Albans
5/5
GoogleVery good communication via email. Letting agent was friendly and knowledgeable.
Dear Charlotte (charlando93) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe have had a very good experience with Leaders since we moved into our house 6 months ago. Recently, the shower in our house broke down and our property manager, Ms. Leanne May, reacted quickly and did her best to get it fixed as soon as possible. Many thanks again to her! Highly recommended.
Dear Olivia Munoz Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMollie is such a true professional, always so polite and helpful. The company should be proud to have her as a employee!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Wearesubsat Coax, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlthough I didn’t end up renting a property through this agency, I still wanted to leave a positive review because my experience with them was very good. …
1/5
GoogleTerrible experience with this agency, they pursued with the landlord's unreasonable deposit deductions with no evidence, took weeks to respond, and left us in the dark with zero communication. Avoid if you want a fair and responsive service.
Dear Eleanor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah was great, friendly but professional. All my questions was answered. Thank you
Dear Tan Amadis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleReally disappointed. Since 1 year I am in this property the haven't connected the electricity meter to the UK provider. Totally negligence of the Landlord and of the Agency! This is not totally right after paying lots of money. The works should have been done before renting the property and not during my tenancy. They usually to postpone and invent excuses. It's a total failure in my opinion!
Dear Giorgio Lipani, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLouise was incredibly professional and informative today, showing me around a property in St.Albans. Thank you!
Dear Jack Wrigglesworth Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise Inder was very helpful
Dear Shakeel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter having experienced many Lettings agencies who either did not have the patience or responsiveness required, the estate agents from leaders were a refreshing change. From their dedication and empathy to their quick responses and thoroughness; there was not a thing I could fault them on. They went above and beyond to ensure I got the property I wanted within an impossibly short amount of time. They did not give up even when we kept on running into complications with finding appropriate guarantors. I will definitely be using them again in the future if the need arises.PositiveResponsiveness, Quality, Professionalism, Value
Hi Mayaela Asemani, Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders's St Albans office has 810 reviews across two platforms: 809 on Google, 1 on Facebook.
Leaders St Albans is rated 4.6 out of 5 across all 810 reviews, and 4.6 out of 5 on Google from 809 reviews.
Leaders St Albans, 50 London Road, St Albans, Hertfordshire, AL1 1NG.
