Leaders St Albans reviews

★★★★★ 5/5

Google

Leaders have rented a property for our family for a number of years. It has been a very professional service which has made renting a property very stress free and easy for us. All the legal and landlord responsibilities are dealt with for us, giving us the confidence that we are meeting our duties and our tenants and the property are well cared for on our behalf. Louise at the St Albans office has been particularly helpful and very responsive to our questions but the whole team have given us a great service. I would highly recommend Leaders as rental agents.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 20 June 2021

★★★★★ 5/5

Google

Louise Inder was very helpful

Shakeel · 23 February 2024

★★★★★ 5/5

Google

Mollie is assisting me with some issues with the utility company post move-out that are causing a nightmare. Great service, Mollie! 👍 …

Jurgen · 30 September 2022

★★★★★ 4/5

Google

Mollie has been our property manager and she has helped us throughout our tenancy period. She has been very kind and helpful.

Shivank · 30 September 2022

★★★★★ 1/5

Google

Terrible experience! Booked at 10am to see a property at 12.30pm - 2 hours later! Got to the property at 12.30 on the dot and was waiting around for 10 mins outside the property. Called up Leaders and the lady mentioned the viewer had already left the property. She said she would EMAIL him!! EMAIL!! Do these people not have phones?!?! Waiting around for another 20 minutes before calling back and being sent straight to head office. Mentioned we had been waiting for half an hour and nothing from the branch. She said she would call the branch, she did so and then got in touch with the manager who was meant to meet us at the property!! He didn’t even want to speak to us! Instead he got the woman on the phone to tell us he had been waiting a while and left the property!!! He did not even call us to let us know to see where we were! He must have left at exactly 12.30 or before as the property was gated and could not have missed us! Missed out on a potential sale and safe to say we won’t be using them again!

T · 13 February 2021

★★★★★ 5/5

Google

Louise is a wonderful person who helped me tremendously.

Ainka · 15 October 2023

★★★★★ 5/5

Google

Alex was very helpful and professional. She managed to see a solution that worked for both myself and the other side when others wouldn't have even tried. Thank you!PositiveResponsiveness, Professionalism

Aislinn · 20 June 2021

★★★★★ 1/5

Google

A truly awful experience with this company when I had to into rented accommodation as he result of a divorce. Had to deal with that ghastly man Norman Mead who was of no use whatsoever. When I inherited the family portfolio of properties the total commission gathered by the instructed agent was £23500 money lost to Leaders who, need to remember that today's tenant may be tomorrow's property owner. A lesson they need to learn.NegativeResponsiveness, Quality, Professionalism, Value

Andy · 20 June 2021

★★★★★ 5/5

Google

I am currently in the process of renting an apartment with Leaders. Efficient and modern letting agency - consents and contracts signed online, with minimal hassle. Their agent, Alex C., prepared a brochure with all the necessary info and made herself available for any questions which was very helpful. Alex is an excellent communicator - very clear and professional. She also knew a lot about the property.

Doris · 9 February 2020

★★★★★ 1/5

Google

Had a terrible experience once our tenancy was coming to an end- to begin with Leaders knowingly overcharged us for the costs of a routine end of tenancy carpet clean (asking us to pay almost double the value out of our deposit) and it was only after asking for the invoice as proof that we spotted this. They never apologised- they just amended the amount we had to pay to the amount it actual was. Following that, we overpaid in rent and it took nearly 2 months and countless emails back and forth to chase the funds to get it back. We were told that we couldn’t speak directly to the accounts department, and that given the accounts department accidentally sent the funds already to the landlord and the landlord essentially didn’t want to give it back, that we had to wait for the new tenants to pay their rent the following month before we could get ours back. Even then we had to continue to chase after the new tenants paid their rent to get the money we were owed back. Very disappointing ending to an otherwise lovely tenancy. Please make sure to ask for invoices, tenants!

Luci · 10 December 2020

★★★★★ 1/5

Google

Had a terrible experience once our tenancy was coming to an end- to begin with Leaders knowingly overcharged us for the costs of a routine end of tenancy carpet clean (asking us to pay almost double the value out of our deposit) and it was only after asking for the invoice as proof that we spotted this. They never apologised- they just amended the amount we had to pay to the amount it actual was. Following that, we overpaid in rent and it took nearly 2 months and countless emails back and forth to chase the funds to get it back. We were told that we couldn’t speak directly to the accounts department, and that given the accounts department accidentally sent the funds already to the landlord and the landlord essentially didn’t want to give it back, that we had to wait for the new tenants to pay their rent the following month before we could get ours back. Even then we had to continue to chase after the new tenants paid their rent to get the money we were owed back. Very disappointing ending to an otherwise lovely tenancy. Please make sure to ask for invoices, tenants!

Luci · 9 December 2020

★★★★★ 1/5

Google

They have been really inflexible to us (parents of a young baby) during the pandemic regarding our moving out date, forcing my wife to extend the contract resulting in us losing over £1000. They didn't allow a rolling contract and any request to extend our moving out date, due to our new property not being ready, was met with with reluctance and complete disregard. Additionally during out tenancy they have completely neglected the maintenance of the car park (overgrown with weeds), cleaning out the guttering etc (water dripping noisily all night outside) - This started during the pandemic, and we have been understanding and flexible but they have not reciprocated.

George · 10 November 2020

★★★★★ 5/5

Google

Really quick and efficient. Thank you Hannah for helping us with our letting.

Jonathan · 2 June 2023

★★★★★ 5/5

Google

A really positive experience whilst looking for rented accommodation in St Albans. Alex was responsive, helpful and sorted out checks etc very swiftly in a pain free way.PositiveResponsiveness, Professionalism

Nick · 20 June 2021

★★★★★ 5/5

Google

After having experienced many Lettings agencies who either did not have the patience or responsiveness required, the estate agents from leaders were a refreshing change. From their dedication and empathy to their quick responses and thoroughness; there was not a thing I could fault them on. They went above and beyond to ensure I got the property I wanted within an impossibly short amount of time. They did not give up even when we kept on running into complications with finding appropriate guarantors. I will definitely be using them again in the future if the need arises.

Emmanuela · 18 September 2020

★★★★★ 5/5

Google

Estate Agents who know what they're doing. Rented with them for 3+ years, without any hassle. The online Property Management tool has been really effective. An issue with my mattress was raised here, with the Property Management team reaching out shortly after a ticket was raised. Not only did Emma W and her team help arrange for a replacement, we were given a choice rather than just accept something from the landlord. Budgets agreed, and the old mattress was collected in line with the delivery of the new one. Effective communication throughout, and timely help is what i feel are their strengths - key in times like these. Overall, i am happy with the support and service I have received from the Property management team at Leaders.

Varadarajan · 12 August 2020

★★★★★ 5/5

Google

Thanks to Scott and the team for their help on everything property rental related since I first got introduced to them back in January. Great team, wouldn't go anywhere else now

David · 12 August 2020

★★★★★ 5/5

Google

I was amazed by my recent experience with Leaders St. Albans. My agent was Alexandra she was so lovely and positive!! Highly recommended. I wanted something fast as I had already given my notice and we managed to find the perfect place for me and partner and finalise the process in 1 week to 10 days. Very satisfied 😊😊😊 Alexandra deserves a raise 😘❤️PositiveResponsiveness, Quality, Professionalism, Value

Kristina · 25 August 2022

★★★★★ 5/5

Google

I had a really great experience with Leaders, Alex and Ross are very professional. They replying to emails very quickly, they were always happy to help with all my enquires I've had. I was looking for a property to rent with my cat and fortunately I choose Leaders. They did everything to find me a good flat where I can live with my furry friend. Thank you for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Dagmara · 25 August 2021

★★★★★ 5/5

Google

Louise was so helpful and so so lovely when dealing with us. Would definitely use her again xx

Razia · 30 September 2022

★★★★★ 5/5

Google

It was a pain and stress free experience. Alexandra and her team were outstanding throughout the whole process

Deniz · 30 September 2022

★★★★★ 5/5

Google

I had a fantastic experience when dealing with Leaders. Georgia Vaughan was very helpful, highly recommend! Thanks Georgia!

Daniel · 30 September 2022

★★★★★ 5/5

Google

It was an easy and pleasant experience to book viewing with Leaders. Hannah was professional, friendly and helpful.

Olena · 30 September 2022

★★★★★ 1/5

Google

Really really disappointed in leaders and will recommend anyone to AVOID AVOID AVOID. I rented a flat for 18 months and left it pretty identicle to how we found it. As estate agents they were looking after the property on behalf of LL.The check out report was so pinicky and stated stuff like recycling had been left in the recycling bin and the lights have a bit of dust and there is an odd cobb webb that we missed when cleaning really petty basic stuff, nothing major. We cleaned and bleached the kitchen, oven, bathroom, skirting boards etc etc, but wasn't good enough. They claim they had to get a cleaning company in for a basic sparkle clean and when there the cleaning company stated it needed more than that (obviously, of course they did ) I was told that they were in there all weekend cleaning (really for a small 2 bed flat) and now LL and leaders are trying to take 245 for the privilege off of our deposit. This is the 4th properly I have rented and never experienced this stress with regards to getting my deposit back as I always get it back straight away cos I'm a respectful tenant and leave the property how I find. Sorry rant over, but yeah again AVOID AVOID AVOID.

Kara · 9 February 2020