Leaders St Albans reviews

★★★★★ 1/5

Google

Update - if I could give zero I would. Possibly the worst estate agent around. I have had a broken oven for 6 months, a broken fence and the bathroom door is unnatached and is a genuine death trap. I have reported all of this multiple times. Then, to make the situation worse, instead of fixing the issues they have raised my rent 250% above inflation, which wasn't agreed mid contract.

Andy · 25 July 2024

★★★★★ 5/5

Google

I have had an excellent experience with Leaders. Alex has been so helpful and always happy to help with any queries I’ve had. I really feel like she’s had my best interest in mind throughout this whole process and can’t praise her enough for being so cheerful and friendly and making this whole process a lot easier.PositiveResponsiveness

Mya · 25 August 2021

★★★★★ 5/5

Google

I have been renting my property through Leaders for nearly 15 years. The service has been fantastic - always on top of things and Louise and her team are super helpful and provide regular communication / advice on all aspects of my rental property. Great service!PositiveProfessionalism

Hetal · 10 January 2023

★★★★★ 1/5

Google

I definitely do not recommend it. I faced issues with fixed appliances in the house (boiler, washing machine, dishwasher) and had trouble getting responses. It’s been 20 days since I sent an email and made calls to get information, but I haven’t received any reply. Despite paying for this service every month, I’m not getting the support or information I deserve.

Zeynep · 19 December 2024

★★★★★ 5/5

Google

Ross was extremely helpful in arranging a viewing and showing me around the property. I got lost and was running late but his colleague was also super helpful in directing me, and Ross waited. He gave me good information on the property as well as the local area.PositiveResponsiveness, Quality, Professionalism, Value

James · 20 June 2022

★★★★★ 5/5

Google

Great experience and very professional, quick responses as well

Carl · 22 May 2026

★★★★★ 5/5

Google

I’m renting with Leaders for 2 years and is being a great and easy journey. Now when needed to move , Alex was always really kind and available to answer any questions and helping to find our new home. In general all the team is amazing and supportive. Thank you all for this great experience

Cátia · 30 September 2021

★★★★★ 5/5

Google

Special mention to Hanna- Very friendly, very knowledgeable. Made an enquiry and within an hour they made an appointment to view the property and were accommodating and very flexible even tough it was very short notice .

Malgorzata · 31 August 2023

★★★★★ 5/5

Google

I had a great experience with Leaders and in particular Natasha who was very professional, supportive and responsive, providing me with all info I needed and organising viewings of the property. If you are looking for help to purchase a property, I would recommend that you speak to Natasha at Leaders Estate AgentsPositiveResponsiveness, Quality, Professionalism, Value

Cindy · 20 June 2021

★★★★★ 5/5

Google

I’ve been working with Scott Flanagan at Leaders for many years and continue to be thoroughly impressed by the professional and efficient service he provides. I use Leaders to market my property, find suitable tenants, and prepare all the …

Peter · 13 August 2025

★★★★★ 5/5

Google

It has been a pleasure working with Alex and Leaders. Alex and the team are super friendly, professional and helpful. Everything was completed punctually, which we needed and we really appreciate how quickly we got the rental completed. Many thanks for all your help and support!

Simone · 30 September 2022

★★★★★ 5/5

Google

My experience with Leaders has been very smooth and efficient. Hannah has been very helpful and I can thoroughly recommend their services should be looking to rent a property.

Jade · 24 January 2024

★★★★★ 5/5

Google

Thank you Alexandra and team, extremely quick, responsive and professional. Less than 2 weeks from viewing to moving in. Team were nothing but helpful and kind. After bad experiences with previous estate agents, the experience with Leaders was a breath of fresh air! Thank you so much! *for clarity, Im a tenant for renting.

Leanne · 29 June 2021

★★★★★ 1/5

Google

Zero out of 5 would be too kind I rented one apartment over 4 years with leaders St Albans. They were the least …

David · 22 December 2025

★★★★★ 5/5

Google

Just bought a property through leaders in St. Albans and Natasha who is one of the sales person who I was dealing with was very helpful and professional in dealing throughout the sales procedures especially now with the pandemic as everything is slower , but they were very patient and professional, Thanks Natasha.PositiveProfessionalism

Eduart · 20 June 2021

★★★★★ 5/5

Google

Quick , friendly and very supportive staff .

Jeno · 22 April 2026

★★★★★ 5/5

Google

Lettings negotiators were very quick to respond to calls and emails, the service was personable and professional. They got me an offer acceoted within a couple of hours and gave me updates constantly which was much appreciated. We were helped by Alex who was great throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 25 August 2021

★★★★★ 5/5

Facebook

Today is Random act of Kindness Day! We can never have enough kindness in the world and it doesn't have to cost the a lot. Why not do something today that makes a stranger or friend smile. You could pay for someone's coffee, give out a bunch of flowers or simply tell someone they look nice. You never know the sort of day someone is having, a small kind gesture could go a long way! No matter how big or small, lets pledge to brighten someone's day today with a little bit of kindness and positivity!Kindness; it costs nothing... is never wasted... Have you ever experienced a random act of kindness? Let us know in the comments.#kind #kindness #stranger #randomactofkindnessday #randomactofkindness #smile #happy #bekind

Leaders · 17 February 2022

★★★★★ 1/5

Google

I was looking for a rental property in St Albans and I was initially impressed with Leaders Estate Agents' website and their consistent 5-star reviews. However, my actual experience with them was completely different. The reviews on their website are all very generic and they don't seem to be from real people. They all say the same thing, which is that Leaders Estate Agents are "professional, efficient, and helpful." But when I contacted them, I was met with a very different experience. The agent I spoke to was rude and unhelpful. He didn't seem to listen to my needs and he didn't seem to care about finding me a good rental property. He just wanted to get me to sign a contract as quickly as possible. I also found it strange that all of the reviews on their website are 5 stars. Most businesses have a mix of positive and negative reviews, but Leaders Estate Agents only has positive reviews. This makes me think that they are fake. I would not recommend Leaders Estate Agents to anyone. They are a dishonest and unprofessional company. I would advise anyone considering using them to tread carefully and make sure they are getting genuine assistance.

Zoom · 31 August 2023

★★★★★ 5/5

Google

Hannah was very kind and welcoming greeted us with a smile and she explained everything very well! Thank you! We would surely recommend Leaders to anyone looking for a new property.

Prathamesh · 31 August 2023

★★★★★ 5/5

Google

Excellent service and staff willing to go the extra mile.

Nadine · 23 March 2026

★★★★★ 5/5

Google

I dealt with Ross Kelsey in negotiating a tenancy for a flat advertised by Leaders. Ross was at all times courteous, communicative and business like; he clearly knows the processes involved and the answers to the questions a potential tenant would have, and was an utter pleasure to deal with.

Howard · 10 July 2021

★★★★★ 5/5

Google

Have had viewings with both Charlotte and Nathan, they were both very friendly and informative and were very helpful in showing us the property. Would use Leaders again!

Michael · 13 October 2025

★★★★★ 5/5

Google

I had a very positive experience with Leaders estate agents at St Albans with Scott helping me . It is very important for people like us at this critical point of moving to see that the agents are caring, helpful, informative and listen to our needs. Many thanks to Scott for all his help

Sarah · 14 May 2020