Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a very positive experience with Leaders during our property search, and I especially wanted to mention Michael Rixon.
Although our offer was unfortunately submitted a little too late and wasn’t accepted in the end, Michael was incredibly kind, helpful and empathetic throughout the process. He kept us well informed, gave us fair and honest warnings along the way, and managed expectations in a way that meant we weren’t too disappointed when things didn’t work out.
That level of care really made a difference to our experience. Michael came across as professional, thoughtful and genuinely invested in helping us, which we really appreciated.
Thank you again to Michael and the Leaders team. I would happily recommend them.
Pierre-Emmanuel · 22 June 2026
Agent replied · 22 August 2026
Dear Pierre-Emmanuel Altieri, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Michael. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAndrew has been completing our property inspections for years now and always makes a conscious effort to be warm and friendly. He calls before arrival which we appreciate, and when attending, he makes conversation which makes the visit feel less formal and like a 'tick box exercise' - although I know he is there to get this done too. Andrew is attentive to any concerns we have and will ask how things are going, including our children and their progress as he has seen them grow over the past few years. Thank you, he is an asset to your team.
Katie · 13 November 2025
Agent replied · 13 April 2026
Dear Katie
We greatly appreciate your 5-star review and the time you took to share your experience with Andrew. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to personally thank Julia. This lady had helped myself go through everything in detail, to help me find the correct tenant for my home and help myself reduce the stress when renting out my property. I have found Julia to be very professional, an agent that actually listens to all that is important regarding myself as a landlord. Thank you very much Julia and you truly are a credit to Leaders.
Jason · 13 November 2025
Agent replied · 13 April 2026
Dear Jason Mootien
We greatly appreciate your 5-star review and the time you took to share your experience with Julia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe were so, so lucky to have purchased our home through James Guyton and Leaders in Weybridge! James and his team were fantastic at every step of the way. James was patient, kind and understanding throughout. He was friendly, approachable, available and genuinely interested in conducting the whole process in a transparent, honest and decent manner. From the beginning James understood our situation and trusted our genuine interest in the property and conducting business the right way. We were really blessed that the home we wanted happened to be represented by James and Leaders. We would not hesitate to thoroughly recommend them to anyone. A thousand thanks!
Antony · 16 June 2024
Agent replied · 21 June 2024
Dear Antony Nesling
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy is an excellent professional from Leaders. Always well-planned, organised and know his stuff very well. We are very pleased. We needed people like him more in all customer facing areas. Great asset for Leaders.
Soumen · 13 November 2025
Agent replied · 13 April 2026
Dear Soumen Chatterjee
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic service from start to finish from Marta Dunning in the management team. Marta was always very friendly and understanding as well as prompt to respond to anything that was needed. If it wasn’t for our landlord no longer wanting us as tenants due to having a baby I’m sure we would have continued living at the property and renting through Leaders as the team were great to deal with and really made us feel like real people instead of just “tenants”. Special thanks to Marta again!!!! ☺️
Nicola · 16 December 2023
Agent replied · 30 December 2023
Dear Nicola Elson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThankfully to Lauren Nield i can rate my experience with 5 starts
She is always ready to help with maximum efford and very quick.
Thank you Lauren
Pavel · 13 December 2025
Agent replied · 13 April 2026
Dear Pavel Markov
We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleFirstly, nobody answers the phone at this estate agency. I had tried multiple times, on multiple days, during work hours and nobody ever answers. What kind of agency consistently ignored phone calls?
SECONDLY, once they finally called me back, I had a viewing booked with Julia Arbid. When I arrived at the property, nobody was there and I waited 30min with my wife for no reason. Of course, I tried to call them and nobody picked up.
Now Julia claims that she tried to call me to confirm - I did not receive any calls all day. In any case, she could’ve emailed me if she had doubt instead of wasting my time.
DOMIN8RRR · 13 October 2025
Agent replied · 13 April 2026
Dear Domin8rrr,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleJulia has been amazing can't thank you enough. I have been using other agents with no luck but it's great to actually deal with someone who knows what they are talking about. We were able to find a property after only a couple of viewings. Thanks again for all the hard work behind the scenes.
Hazar · 20 December 2024
Agent replied · 27 December 2024
Dear Hazar Ec
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSofie has been an outstanding consultant throughout my search for a new home in Weybridge. She consistently demonstrated professionalism, responded promptly, and offered invaluable support that helped me secure the property. I am happy with the experience :)
Yashodha · 13 July 2025
Agent replied · 13 April 2026
Dear Yashodha Nirupamala, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophia. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming … More
★★★★★ 5/5
GoogleAndy Welch is an excellent professional from Leaders, has been viewing the house for many times now, always kind, friendly. Highly recommended!
Tang · 13 December 2025
Agent replied · 13 April 2026
Dear Tang Wing Kei Jessica
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA huge thank you to Kaitlyn Young (from the Tenancy management team) for all of her help and support, she’s been brilliant!
Angie · 13 November 2025
Agent replied · 13 April 2026
Dear Angie Hall
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA massive thank you to Weybridge Leaders for finding me and my partner our first flat. It could not have been achieved without the amazing work of Kerri Parcell. The process was very new to us, but Kerri made it smooth and easy. She was in constant communication with us regarding any updates and was always available to answer any questions we had regardless of how frequent they may be. She was always so friendly and upbeat but worked so efficiently and timely. She was our saving grace when working with Leaders. I would recommend Leaders, but specifically Kerri, in a heartbeat. Thank you!
Sharn · 30 April 2023
Agent replied · 29 July 2023
Dear Sharn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy has been reviewing our house for many years now always very friendly and professional. Highly recommended Andy
Claire · 13 December 2025
Agent replied · 13 April 2026
Dear Claire E
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleIt’s awful. Our fridge broke down, and we reported it to the property manager by email, then followed up with several calls - all of which were ignored. After a week, they finally arranged for an engineer to visit, who simply confirmed that the fridge needs to be replaced. It’s now been 14 days, and we still don’t have a working fridge. Completely unacceptable service and lack of communication.
Dmytro · 13 November 2025
Agent replied · 13 April 2026
Dear Dmytro,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleLeaders Weybridge got me find a rental property at a very short time and helped me move in smoothly. Kerri Parcell was my point of contact from the very beginning for the lettings. She literally has been there for ever since I got in tough with Leaders. She has went out of her ways to help me with every tiny little thing, making the transition as smooth as possible. I had a great experience working with Kerri. Not only the process of arranging the tenancy was smooth and efficient, i was very skeptical at first because of a really bad experience I had very recently from another letting agency, where not only I was denied tenant out of whimsy of the landlord, but they made it in a way that I didn't even get my deposit back.I shared my traumatic experience with Kerri and she understood completely and was always been there for me advocating for my best interest all through the process. The communication has been always prompt and excellent ; Kerri has always been kind in answering all my queries promptly, putting me at ease.Because of my profession, I was at times unreachable in many occasions but she has always been patient and kind. Thank you so much dear Kerri. I don't what I would have done without you. Even after moving in, Leaders is still helping actively with property management, which is more than I could have asked for. I would recommend them in a heartbeat
Kazi · 31 March 2023
Agent replied · 29 July 2023
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very great experience with Leaders Weybridge. We are being welcomed by Kerri Parcell on the viewing site and she was very professional and clarify all our concerns. She gave us ample amount of time to see the house. Frankly speaking till so far we received the best service from Leaders. I want to thank Kerri Parcell for her presentation and professionalism.
Want to say a great job and recommend it to all who are thinking of house buying and renting options.
Pratap · 31 March 2023
Agent replied · 29 July 2023
Dear Pratap
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy partner and I recently had a viewing with Sofie from Leaders, and we couldn't be more impressed! Sofie was incredibly helpful and demonstrated extensive knowledge about the property. Even though this particular one wasn't the right fit …
Tai · 13 April 2025
Agent replied · 13 April 2026
Dear Tai Roche
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleWhen we began house hunting in January, Sofie was incredibly helpful in guiding us toward properties that aligned with our yearly income. She took the time to understand our needs and provided valuable insights throughout the process. …
Ndidi · 13 April 2025
Agent replied · 13 April 2026
Dear Ndidi Olibamoyo
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleRecently started renting our first property, and they made the whole process so simple.
Cameron was so helpful and quick to respond to the millions of questions we had. He was also great at making sure that everything ran smoothly on moving day. They also went above and beyond making sure that our sofa delivery was safely stored inside after a mix up in delivery days before we moved in!
Alex · 19 August 2023
Agent replied · 26 August 2023
Dear Alex Evans
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLarissa Hall is very helpful and always responds promptly, never keeping us waiting. Thank you!
Hashini · 13 November 2025
Agent replied · 13 April 2026
Dear Hashini & Ashini De Silva
We greatly appreciate your 5-star review and the time you took to share your experience with Larrisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy Welsh is very friendly and respectful. Always a pleasure meeting
Pooja · 13 December 2025
Agent replied · 13 April 2026
Dear Pooja Anur
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmber Brooks at Leaders 28‑30 High Street Weybridge KT13 8AB branch made our relocation and move completely effortless and stress free, my wife and I recommend you ask for Amber Brooks for a professional, attentive service, with great communication skills, not only all the documents and setting up of utilities pre arranged but ensured our new home was professionally cleaned including the front and back yard, electrical permits were certified the home spotless fresh and clean, ontop of all that we received a welcome to your new home gift basket with our keys, you will not experience this kind of service anywhere else.
Thank you Amber B at Leaders for making our move so special and stress free.
Kind regards: Chris and Vicky
C · 29 July 2022
Agent replied · 29 July 2023
Dear Chris Hames,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWould like to send a huge thank you to Sofie at Leaders. She remained professional and communicated consistently with any problems that came about and worked extremely hard to get them resolved as soon as possible. 10/10 Employee!!
We've now moved in & are loving our new home!!
- Brett & Sophie
Nifty · 24 July 2024
Agent replied · 23 August 2024
Dear Nifty
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.