Leaders Weybridge reviews

★★★★★ 5/5

Google

Amber Brooks at Leaders 28‑30 High Street Weybridge KT13 8AB branch made our relocation and move completely effortless and stress free, my wife and I recommend you ask for Amber Brooks for a professional, attentive service, with great communication skills, not only all the documents and setting up of utilities pre arranged but ensured our new home was professionally cleaned including the front and back yard, electrical permits were certified the home spotless fresh and clean, ontop of all that we received a welcome to your new home gift basket with our keys, you will not experience this kind of service anywhere else. Thank you Amber B at Leaders for making our move so special and stress free. Kind regards: Chris and VickyPositiveResponsiveness, Quality, Professionalism, Value

Chris · 22 June 2022

★★★★★ 5/5

Google

I have changed my mind regarding this Estate Agents. My first review was just one star and I was not impress with how we started. However, after renting with them for the past two years I have absolutely changed my mind. Very proffessional, they respect your privacy and tell you in advance if they will be coming. Larissa Tilley has been assigned to us and she has been wonderful. If I ever move again, it will be with them to another place. I am not changing estate agents again!

A.E · 22 June 2022

★★★★★ 5/5

Google

Just wanted to say how much we've appreciated Larissa Tilley, our property manager particularly with our recent issues with the boiler at our property. Larissa acted promptly to our tenants reports of the boiler failure, organising the contractor to visit the property to diagnose the problem and a fix. We were informed immediately, then, when we decided to replace the boiler rather than fix, Larissa worked quickly and efficiently to obtain quotes and provide us advice. Our tenants now have a brand new boiler which they are rapt about, as we are, and all in a week. Thank you Larissa!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 22 June 2022

★★★★★ 4/5

Google

Amber and her colleagues were a delight to work with. The response was always prompt and professional. If I could make one suggestion and that would be for the staff to familiarise themselves with the property and it’s location before showing. Our rental was out of the Leaders immediate area and, although Amber was always willing to attend viewings, she was not able to answer all of our questions. We are now happily moved in and the handover has been friendly and supportive.PositiveProfessionalism

Chris · 22 June 2022

★★★★★ 5/5

Google

Very pleased with the accessibility and helpfulness of the team at Leaders - quick to respond to my communications. Amber was on hand to meet my schedule and guide me through the process. Had a last minute hitch with one of the contractual clauses, and the team were very responsive to support me (tenant), and I'm sure the landlord. The home-moving gift was sweet and welcomed. I give these guys 5 stars for the experience, as a tenant you can't always expect that.PositiveResponsiveness, Quality, Professionalism

Zoe · 22 June 2022

★★★★★ 5/5

Google

A big thank you to Marta Dunning who was very prompt in the entire process of renewal of our tenancy agreement and other repairs at the property. It was a very wonderful experience working with her, I would definitely recommend LEADERS to anyone who are looking out to rent a property.

Pushpa · 7 June 2024

★★★★★ 5/5

Google

We had a great experience with Samara at Leaders for our house move. She is very professional and took the time to walk us through any questions we had regarding our move. Moving can be very stressful, but we found this experience to be very smooth and easy. I would not hesitate to use Leaders in the future and would like thank Samara once again for all the help and quick response time.PositiveResponsiveness, Professionalism

Mary · 24 August 2022

★★★★★ 5/5

Google

My Husband and I were in a desperate search for a new rental property and a LL who was willing to except our dog, as many LL's these day's unfortunately don't. When I spoke to Robert McAuley at Leaders, Weybridge in regards to our search and requirements. Robert was extremely helpful and polite on the phone and in person when viewings where taking place. Robert then very quickly found us our new home with an excepting LL of Dogs. My Husband and I are very happy with the service we received and would highly recommend.PositiveResponsiveness, Professionalism

Emma · 22 June 2021

★★★★★ 1/5

Google

STAY AWAY TENANTS! Worst experience in my 10 year renting period. No commitment or support to tenants. They are quick to take all the payments and then never respond to any tenants requests. This agency is made for pleasing landlord as they pay for the service. I handed of the keys back well before the end of tenancy on 27 May 2020 and till date today (5 months) my deposit is not returned. They find reasons to delay, even after agreeing to the deductions the false promises keep on coming. I wonder if I made a single day delay in paying the rent they will charge around £40/day as charges. Here they not even paid the deposit back within the 3 months of deposit protection scheme. Are they going to pay the loss for 5 months of holding the deposit away from me. Not trust worthy and you cannot reach out for help anyone other than a lettings manager, who is not available most of the times. I tried calling the head office, customer services team etc numerous times and left more than 50 emails. The only reply I got was they are aware that the lettings manager (L) is responsible. There is absolute no help for tenants.NegativeResponsiveness, Professionalism

Blessed · 22 June 2021

★★★★★ 5/5

Google

My Husband and I were in a desperate search for a new rental property and a LL who was willing to except our dog, as many LL's these day's unfortunately don't. When I spoke to Robert McAuley at Leaders, Weybridge in regards to our search and requirements. Robert was extremely helpful and polite on the phone and in person when viewings where taking place. Robert then very quickly found us our new home with an excepting LL of Dogs. My Husband and I are very happy with the service we received and would highly recommend.

Emma · 24 March 2021

★★★★★ 1/5

Google

STAY AWAY TENANTS! Worst experience in my 10 year renting period. No commitment or support to tenants. They are quick to take all the payments and then never respond to any tenants requests. This agency is made for pleasing landlord as they pay for the service. I handed of the keys back well before the end of tenancy on 27 May 2020 and till date today (5 months) my deposit is not returned. They find reasons to delay, even after agreeing to the deductions the false promises keep on coming. I wonder if I made a single day delay in paying the rent they will charge around £40/day as charges. Here they not even paid the deposit back within the 3 months of deposit protection scheme. Are they going to pay the loss for 5 months of holding the deposit away from me. Not trust worthy and you cannot reach out for help anyone other than a lettings manager, who is not available most of the times. I tried calling the head office, customer services team etc numerous times and left more than 50 emails. The only reply I got was they are aware that the lettings manager (L) is responsible. There is absolute no help for tenants.

Nidhin · 10 November 2020

★★★★★ 5/5

Google

Me and my husband want to say a Big Thank You to Robert, especially to Samara for doing the necessary documents as quickly as they can in order for us to move on the target date. They were very helpful, responsive and very professionals whenever we have queries. We are very happy that we were able to move into our new place on time. Once again, Thank you Samara for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Grace · 24 August 2021

★★★★★ 5/5

Google

I am highly grateful my father has Leanne as his Property Manager he is elderly with health issues. Leanne ensured throughout the pandemic he was safe and well. Yesterday she exceeded our expectations, went above and beyond when he called to notify her he has no water ( Thames Water advised there was a leak ). Leanne took round to the property bottles of water to ensure he was not without throughout the night. Being in Scotland I was unable to help! So a very BIG Thank you Leanne you are truly great!

Paul · 11 September 2020

★★★★★ 5/5

Google

I had a great experience renting through Leaders. Robert was very efficient in getting me a viewing of the property I wanted to rent and then ensuring everything was ready and done for when I needed to move by. The little hiccups that occurred were dealt with very quickly and without causing any delay to the process. Since I have moved in, Robert has dealt with any queries that I have had during the first couple of weeks. I have rented a couple of places previously and Leaders Weybridge and Robert have been by far the best agents I have dealt with. I would highly recommend them.

Francesca · 11 September 2020

★★★★★ 5/5

Google

We have worked with Leaders Weybridge for about 10 years. They have been excellent as both Lettings agents and sales agents. They have recently sold eight units for us and I cannot recommend them highly enough.

Eliot · 13 March 2026

★★★★★ 1/5

Google

The service was absolutely appalling, especially from Julia. While she initially pretended to be helpful, her complete lack of transparency, professionalism, and basic competence turned our moving process into a nightmare. She was very rude on the phone and did not apologise once for delaying our move-in day multiple times. After moving in and paying rent on time, our landlord received letters claiming we hadn’t paid, only for it to be revealed that the fault was entirely on Leader's side. This wasn’t a one-off; these kinds of careless, avoidable mistakes were constant, and Julia’s response was to deflect blame onto us rather than owning up to her incompetence. She didn't even bother to contact us to check if we had paid rent or not?! Letting agencies are meant to support tenants and streamline the letting process, but this agency and Julia in particular did the exact opposite. If you enjoy stress, frustration, and dealing with people who have no idea what they’re doing, this is the agency for you. Julia failed spectacularly at even the basics.

Beatriz · 27 November 2024

★★★★★ 5/5

Google

Leaders have just relet my flat in Weybridge , they were in competition with another local agent but made many more viewing appointments and found a new tenant to move in within days of the previous tenant leaving. Samara was very helpful throughout and liaised between the parties and also helped organise various things beyond her role to make everything go smoothly on the day. Thank youPositiveResponsiveness, Professionalism

David · 22 June 2022

★★★★★ 5/5

Google

A huge thank you to Leaders for helping me find my house. Lilly was especially fantastic, providing a really personable and professional service. I was extremely anxious about the move but Lilly was amazing at ensuring my experience was as smooth and fast as possible. Thank you so much, Lilly, for your patience in answering all my questions and taking the stress out of moving for me!

Harpreet · 29 July 2022

★★★★★ 5/5

Google

Leanne has been a complete breath of fresh air during this pandemic. She has been such a huge help, gone out of her way to sort issues out on a weekend and seems to take everything in her stride. Leanne has continuously provided us with an incredible service. If all property managers cared how Leanne does the property world for landlords would be a greater place! Thank you Leanne for everything over the past few months.

Mrs · 12 August 2020

★★★★★ 1/5

Google

Literally the worst estate agent. They fail to respond to emails or phone calls, and fail to abide by the terms of a tenancy agreement drawn up by them. Don't deal with them, it will inevitability end up costing you more than you thought! Update in response to reply: There is no point in contacting your customer service department, what's done is done and you have let us down, we pointed out to your West Surrey Admin Team the terms of the tenancy and they ignored it. It's clear to see who both you and the TDS work for given how biased you were on the side of the landlord and to contact your customer service dept would just be a further waste of my time given that you won't refund the £550 that we are out of pocket for your failure to abide by the terms of the tenancy agreement.

Chris · 9 February 2018

★★★★★ 5/5

Google

Leaders have been excellent in helping find and secure a property for myself when I visiting the Weybridge area. Although it ended up not being successful due to personal circumstances, Leaders, and Robert in particular, were very accommodating and informative throughout the entire process. I would wholeheartedly recommend Robert and would ask for him by name should I return to the area in search for a property!PositiveResponsiveness, Quality, Professionalism, Value

Morgan · 24 August 2021

★★★★★ 5/5

Google

I have a managed letting with Leaders Weybridge and I recently had a problem with an energy bill after a tenant change. Marta at Leaders got involved to get it sorted and the energy company refunded me. She really went above and beyond to help and did a great job. Thanks Marta.

S · 31 March 2023

★★★★★ 5/5

Google

I got in touch with Leaders regarding this lovely studio flat they had on offer. The whole process from the fist emails we’d exchanged pre-viewing to the signing of contract and beyond was very seamless and straightforward. Special thanks to Samara who was very professional along the way, always ready to answer all my questions and very prompt in replying to my emails.PositiveResponsiveness, Professionalism, Value

George · 22 June 2021

★★★★★ 5/5

Google

I absolutely loved dealing with Samara from Leaders. Super professional and very clearly on top of all the detail. With what could feel like a daunting move from across the world, I felt completely at ease that everything was in control in her hands. Thanks Samara for your excellent service and support in helping us obtain our new rental (which we love!).PositiveResponsiveness, Professionalism

Dervla · 24 August 2021