1/5
Googlepromised a viewing and nobody turned up. called back and a lady answered claiming that they had never heard of me ! would give 0-stars if i could.
Trusted Agent profile · Surrey, Hampshire, West Sussex and more
Leaders estate agents in London, St Albans, Worthing and 13 more
★★★★★
4,554 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.
4,544
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
All 20 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
Landlords1 review
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Tenants1 review
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Our offices
Leaders's 20 offices, most reviewed first. Each has its own page.
- Leaders London9-13 The Facade, Devonshire Road, SE23 3HA1,273 reviews · 1,273 on Google (4.9)70 in the last 90 days
- Leaders St Albans50 London Road, AL1 1NG817 reviews · 816 on Google (4.6)13 in the last 90 days
- Leaders Worthing53 Chapel Road, BN11 1EG568 reviews · 568 on Google (4.6)14 in the last 90 days
- Leaders Croydon (312 High Street)312 High Street, CR0 1NG411 reviews · 409 on Google (4.2)5 in the last 90 days
- Leaders Chichester3 Northgate, PO19 1BA321 reviews · 321 on Google (4.5)20 in the last 90 days
- Leaders Bromley20 - 21 Church Road, BR2 0EG318 reviews · 318 on Google (4.8)7 in the last 90 days
- Leaders Sevenoaks137d High Street, TN13 1UX279 reviews · 279 on Google (4.7)18 in the last 90 days
- Leaders Weybridge45 Baker Street, KT13 8AE275 reviews · 275 on Google (4.6)3 in the last 90 days
- Leaders Surbiton19/21 Claremont Road, KT6 4QR210 reviews · 210 on Google (4.6)15 in the last 90 days
- Leaders Cranleigh228 High Street, GU6 8RL75 reviews · 75 on Google (4.6)0 in the last 90 days
- Leaders Croydon (57 Lower Addiscombe Road)57 Lower Addiscombe Road, CR0 6PQ2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (Canute Castle)Canute Castle, Canute Road, SO14 3FH2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (13 London Road)13 London Road, SO15 2AE2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (363 Bitterne Road)363 Bitterne Road, Bitterne Village, SO18 5RR2 reviews · 0 on Google0 in the last 90 days
- Leaders Southampton (12 High Street)12 High Street, Eastleigh, SO50 5LA2 reviews · 0 on Google0 in the last 90 days
- Leaders Fenstanton7 Rookery Place, PE28 9LZ1 reviews · 0 on Google0 in the last 90 days
- Leaders Ocean VillageCanute Castle Canute Road, SOUT1 reviews · 0 on Google0 in the last 90 days
- Leaders Sutton2-4 Mulgrave Road, SM2 6LE1 reviews · 0 on Google0 in the last 90 days
- Leaders Waterlooville55-59 London Road, PO7 7EX1 reviews · 0 on Google0 in the last 90 days
- Leaders Woking14 Commercial Way, GU21 6ET1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Leaders office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleLeaders was so great to work with and Jordan Winyard who I was communicating with from there help through all stages of the process.
Agent replied · 13 April 2026
Dear Dani Fullerton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReza and his team have been looking after our property for many years. Excellent service.
Agent replied · 13 April 2026
Hi, Jamshid Zack! Thanks for the great review! All the best, Selwyn Pacheco
5/5
GoogleSelwyn has been great thus far in my search for a property. Quick at responding and very polite.
Agent replied · 13 April 2026
Hi Lucy Rowe! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Selwyn Pacheco
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Hello Jakob Woolston Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
Google⭐⭐⭐⭐⭐ Selwyn has been fantastic from the start, super responsive, clear, and genuinely helpful throughout the process. made everything easy and stress-free, keeping me in the loop at every stage and answering all my questions promptly. It’s rare to find someone this professional yet approachable. I really appreciated the support and would highly recommend Selwyn and the team at Leaders Forest Hill to anyone looking for a reliable and smooth letting experience!
Agent replied · 13 April 2026
Dear Marian Razvan Bordean (jordywild) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleExcellent very responsive
Agent replied · 13 April 2026
Hi Tharmiga Sinniah! Thanks for the amazing review and star rating! Kind Regards, Selwyn Pacheco
5/5
GoogleVery professional and polite. I was very happy with the care and service shown to me. Thank you Charlotte!
Agent replied · 13 April 2026
Hi, Safina Parente! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleI had a viewing scheduled for last Friday, and I must say it was a fantastic experience! Nathan was very kind and professional. He answered all of my questions about the renting process with Leaders Lettings, making the entire experience worthwhile!
Agent replied · 13 April 2026
Dear Lila Ahmeti We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Dear, Taha Salehi! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleJack was very helpful. When I moved in three weeks ago and found the fridge broken, he had a brand new one delivered, while keeping me updated. His assistance really helped during a difficult period of moving in without a key appliance. I very much appreciate the prompt support and hope this level of service remains.
Agent replied · 13 April 2026
Good Afternoon, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleGreat experience with Leaders, Nathan was efficient, welcoming and answered any questions I had. Would highly recommend.
Agent replied · 13 April 2026
Dear Dominic Cuffy We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad a viewing with Charlotte today so far exceptional service,and very proffessional and friendly was an absolute pleasure 10/10. Kind Regards Tim Atkins
Agent replied · 13 April 2026
Dear Atki62 We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy situation was really difficult and many other agencies gave up, but not leaders!, Staff are super respectful and supportive, everything got done so fast, and so promptly. 10/10
Agent replied · 13 April 2026
Dear Lukas Moon We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleTess Dent has been super helpful and responsive to us whilst we have been going through the process of renting a house! As first time renters we had little knowledge of what we needed to do, however Tess was so helpful and supportive in explaining everything to us in detail, and was more than happy to help with any questions we had! Super friendly too, would really recommend her/Leaders to anyone looking to rent/buy a property 😊
Agent replied · 2 September 2025
Dear Jessica, Thank you for your review. I will pass your kind words onto Tess. Kind regards, Max Roger, Assistant Manager
5/5
GoogleTess was wonderful helping us secure a tenancy in our dream family home. Very helpful and very easy to work with :)
Agent replied · 2 September 2025
Dear Felicity, Thank you for your lovely review of Tess, I will pass on your words. Many thanks, Max Roger, Assistant Manager
5/5
GoogleEverything went perfect. Tess was professional and careful at each every step. Totally recommend Leaders, they are literally leading on the market.
Agent replied · 2 September 2025
Dear Nazgul, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleDarcy was great from start to finish. Warm and welcoming on first viewing and responded quickly to all queries. Great asset to the team!
Agent replied · 2 September 2025
Dear Dale, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Kind regards, Max Roger, Assistant Lettings Manager
5/5
GoogleTess has been fantastic through the whole process from viewing till move-in day. She is always approchable and on the ball.delighted to have her to guide our moving in.if you are lucky ,you may get her help for your next move😉 …
5/5
GoogleI have had my property managed and let through Rezah at Leaders for years and they are the best agent in Croydon. More than happy to recommend Rezah every single time.
Agent replied · 13 April 2026
Hi, Joseph | On The House! Thanks for the great review! Selwyn Pacheco
1/5
GoogleUpdate: We have since moved out of this flat after multiple issues that Leaders were slow, inattentive and inefficient at resolving - not ideal when your bedroom ceiling is leaking during a week long rainfall. Would not recommend. Old: Great and attentive service from Amy from first enquiry right up to our move date. Happy in our new home now and would recommend to anyone.
Agent replied · 20 June 2024
Dear Jack Aldrich Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTino is always very helpful and fast to respond to my requests. We are very grateful for this excellent service.
Agent replied
Hi Victoria, many thanks for your feedback. We are delighted you have been happy with the service and will be sure to pass on your comment to the team.
5/5
GoogleDarcy has been brilliant throughout the whole process of finding new tenants. She’s professional, friendly, and always kept me updated. I felt completely supported and she made everything feel easy and stress-free. I wouldn’t hesitate to recommend her to other landlords… thank you, Darcy!
5/5
GoogleElla managed to turn what was quite a complicated situation into one that was resolved quickly, stress free and beneficial for all parties. Thank you. 👍🏼 …
Agent replied · 2 September 2025
Dear Jacob Hutson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ella. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Leaders
Which Leaders office has the most reviews?
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
Where are the Leaders offices?
The 20 Leaders offices, by town:
- Bromley: 20 - 21 Church Road, Bromley, Kent, BR2 0EG
- Chichester: 3 Northgate, Chichester, West Sussex, PO19 1BA
- Cranleigh: 228 High Street, Cranleigh, Surrey, GU6 8RL
- Croydon (312 High Street): 312 High Street, Croydon, Surrey, CR0 1NG
- Croydon (57 Lower Addiscombe Road): 57 Lower Addiscombe Road, Croydon, Surrey, CR0 6PQ
- Fenstanton: 7 Rookery Place, Fenstanton, Cambridgeshire, PE28 9LZ
- London: 9-13 The Facade, Devonshire Road, London, SE23 3HA
- Ocean Village: Canute Castle Canute Road, Ocean Village, Hampshire, SOUT
- Sevenoaks: 137d High Street, Sevenoaks, Kent, TN13 1UX
- Southampton (12 High Street): 12 High Street, Eastleigh, Southampton, Hampshire, SO50 5LA
- Southampton (13 London Road): 13 London Road, Southampton, Hampshire, SO15 2AE
- Southampton (363 Bitterne Road): 363 Bitterne Road, Bitterne Village, Southampton, Hampshire, SO18 5RR
- Southampton (Canute Castle): Canute Castle, Canute Road, Southampton, Hampshire, SO14 3FH
- St Albans: 50 London Road, St Albans, Hertfordshire, AL1 1NG
- Surbiton: 19/21 Claremont Road, Surbiton, Surrey, KT6 4QR
- Sutton: 2-4 Mulgrave Road, Sutton, Surrey, SM2 6LE
- Waterlooville: 55-59 London Road, Waterlooville, Hampshire, PO7 7EX
- Weybridge: 45 Baker Street, Weybridge, Surrey, KT13 8AE
- Woking: 14 Commercial Way, Woking, Surrey, GU21 6ET
- Worthing: 53 Chapel Road, Worthing, West Sussex, BN11 1EG
Has Leaders won any awards?
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
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