Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,554 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,544

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Me and my husband were so anxious with trying to find somewhere in the south Croydon area to rent and in a short timeframe. However, after meeting Rezah who is the lettings manager at this branch our anxiety completely disappeared. Rezah was professional at all times and listened to all of our concerns whether small or big and answered all of our questions. I don’t usually write reviews but I needed Rezah and his team to get the recognition they deserve as they’re doing such a great job in helping those find their rental property with ease. Thank you again.

Samia · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Samia A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Rating only, no written review.

Eriks · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Eriks Zenkovs, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Never answered my calls.

Didier · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Didier Mucret, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Michael and the team were great. They found a motivated buyer without a chain and we made a great deal to sell my flat and complete in less than three months. I highly recommend Leaders and would certainly work with them again.

Richard · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Richard Andrews Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders are the perfect agency for finding your lovely house,thanks to Mr Methembe for getting me through the whole process.

Thomas · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear, Thomas Donkor! Thanks for the great review! All the best, Customer Care Team

5/5

Google

I had the most wonderful experience with this branch! Especially with one of their employees Megan Borrell who gave me so much useful information regarding my current desire, wishes and specific to my circumstances.

Samuel · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Samuel White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks to Rezah and Methembe After divorcing and selling my property, I decided to rent as opposed to buying another property for awhile. Shocking how I have been dealt with by another estate agent and I just let them have the holding deposit as they were very unpleasant. Leaders were very patient from the beginning. I missed my appointment with them twice. I got mixed up with the location. When I finally located the building I gave them a call and to my surprise I could still view the apartment. Methembe showed the flat. The presentation was good, questions were answered appropriately Though the demands by myself was to get out of temporary accommodation swiftly, (a hotel) they made the transition go smoothly and helped me full out the online forms. Rezah took time out to make sure things were filled in appropriately and I collected the keys on the agreed date of the tenancy. I am grateful. The teamwork displayed was excellent. There was a kind lady on the phone with me when I was trying to find the building but I forgot her name. Leaders Team South Croydon Thank you so much Susan

Susan · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Michael and the team were brilliant.

E · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Great service and staff. Found me some lovely tenants.

Julie · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Mara · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Mara Graziuso! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

I had a great service and a fantastic customer service from Methembe

COLLINS · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I had my recent stint with Leaders again coming back to UK after a stint outside the country and they don’t fail to amuse me with their support. They not only helped me quickly sort out a new house for rent when the one that I was pursuing couldn’t get through, they were also highly accommodating and has been committed to help me get through with the process during the whole holiday week. Special shoutout to Rezah who was in touch with me constantly assuring the smooth movement.

Rakesh · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Selwyn has been kind by reaching out and offering to help me find a place to rent! Big thanks!

Shaymaa · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 October 2026

Dear Shaymaa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Selwyn a 5 star rating! Many thanks Customer Care Team

5/5

Google

Highly recommend leaders, Megan in particular. She is extremely helpful and professional, also keeps you informed as much as she can by getting in contact as soon as she’s aware of any updates. Really pleased to have Megan helping me along with the process. Thank you!

Lucie · 13 October 2025 · Leaders Sevenoaks

Agent replied · 13 April 2026

Dear Lucie Lovell We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Megan has done an outstanding job guiding us through the bidding process and gave us valuable advice that helped us secure our dream house. Confident, knowledgable, and very professional. Can strongly recommend Leaders and Megan if you are looking to rent or buy property in Sevenoaks

PANOS · 13 October 2025 · Leaders Sevenoaks

Agent replied · 13 April 2026

Dear Panos Patsadas We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Connie was amazing and so so helpful throughout the process of our move! So nice to have someone friendly when it’s our first time moving so we felt very comfortable, thanks again x

Ellice · 13 October 2025 · Leaders Sevenoaks

Agent replied · 13 April 2026

Dear Ellice Slack We greatly appreciate your 5-star review and the time you took to share your experience with Connie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Together, Selwyn and Macy exemplified exceptional teamwork, creating a seamless experience that made me excited about the prospects of moving into the new property. Their dedication to customer service truly sets them apart, and I can’t …

Davy · 13 October 2025 · Leaders London

Agent replied · 13 April 2026

Dear Davy Castro, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. … More

3/5

Google

Needed some clarification on how to pay my rentals and also how much was in my rentals account ...Lauren Neild assisted me promptly and cleared everything up .

Allen · 13 October 2025 · Leaders London

Agent replied · 13 April 2026

Dear Allen Chizemo We appreciate your feedback and thank you for taking the time to let us know … More

5/5

Google

All good!

André · 13 October 2025 · Leaders London

Agent replied · 13 April 2026

Thank you for your Review 🙂 …

5/5

Google

I had a fantastic experience working with Selwyn as my property adviser. From our very first conversation, he was professional, knowledgeable, and genuinely committed to helping me find the right property. What stood out the most was his …

Jojo · 13 October 2025 · Leaders London

Agent replied · 13 April 2026

Hi Jojo Joseph, Thank you for taking the time to review your recent experience with our Leaders … More

5/5

Google

Lauren Nield Has polite and excellent communication skills , Great asset to leaders ,

Mark · 13 October 2025 · Leaders Croydon (312 High Street)

Agent replied · 13 April 2026

Dear Mark Warren We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

3/5

Google

It’s been very thorough throughout my stay in the property as the communication system for leaders emails brings out very small and unclear messages. They cannot be red. So by the time you realise the important things the time has passed. Your clients who have provided the property for letting should respect the tenants knowing that they pay for the residence not for free. Respect is very vital on both sides. There should be procedures governing the tenancy agreement of the two parties. I had different property managers without my knowledge. They didn’t get in touch with me until I had to the office at times.

Roselyn · 13 October 2025 · Leaders Croydon (312 High Street)

5/5

Google

Very good communication via email. Letting agent was friendly and knowledgeable.

Charlotte · 13 October 2025 · Leaders St Albans

Agent replied · 13 April 2026

Dear Charlotte (charlando93) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Have had viewings with both Charlotte and Nathan, they were both very friendly and informative and were very helpful in showing us the property. Would use Leaders again!

Michael · 13 October 2025 · Leaders St Albans

Agent replied · 13 April 2026

Dear Michael We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte and Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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