Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,554 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.
4,544
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
All 20 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery good services
Dear Sayo Adepoju, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleGabriel Vick was extremely unresponsive when trying to book in flat viewings. I spent a week trying to book in to see 3 flats around Surbiton or Kingston but he would mess us around when asking to book, wouldn't send viewing addresses and did not respond when we asked for further details. We did not manage to see a single flat through Leaders. I decided to instead contact an alternative estate agents, I got a flat viewing and had an offer go through within 1 day.
Dear Charlotte Mcgowan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
4/5
GoogleJhada was friendly and lovely throughout our interactions. She maintained clear communication during the letting process. One small area that could be improved is clearer communication around the property manager’s details for key pickup, as that would have made the move-in a bit smoother. Even after reaching out by email, I wasn’t provided the details, and was given them by another agent, which made the process less smooth than it could have been. With clearer communication in that area, I think the experience would have been excellent.
Dear Elisabetta O'Connor We greatly appreciate your 5-star review and the time you took to share your experience with Jhaha. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLauren Nield was fantastic throughout my tenancy, always responsive, professional, and quick to resolve any issues. She made the whole process smooth and stress-free, and I really appreciated her support. Highly recommend!
Dear Jelena Ivanova We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleFirstly, nobody answers the phone at this estate agency. I had tried multiple times, on multiple days, during work hours and nobody ever answers. What kind of agency consistently ignored phone calls? SECONDLY, once they finally called me back, I had a viewing booked with Julia Arbid. When I arrived at the property, nobody was there and I waited 30min with my wife for no reason. Of course, I tried to call them and nobody picked up. Now Julia claims that she tried to call me to confirm - I did not receive any calls all day. In any case, she could’ve emailed me if she had doubt instead of wasting my time.
Dear Domin8rrr, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Chi Yan Chan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents St Albans. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRental tenant. They are terrible with communication and getting response is near impossible, even after you explain your disability. The landlord is money grabbing, which is only supported by this estate agent, the property was down run, in desperate need of modernization, which they won't do, yet will increase the rent approximately by 15% each year, even though the contract states 5%. When you leave they will keep chunks of the deposit without providing an actual reason with evidence. Any renter's, please avoid, find a better estate agent. You can be a good tenant, but this estate agent will only screw you over.
Dear L L, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI’ve been working with Scott Flanagan at Leaders for many years and continue to be thoroughly impressed by the professional and efficient service he provides. I use Leaders to market my property, find suitable tenants, and prepare all the necessary tenancy contracts. Scott has always been responsive, helpful, and reliable, making the entire letting process smooth and stress-free. I really value the consistency and quality of service over the years, and I wouldn’t hesitate to recommend Scott and the Leaders team to any landlord looking for a well-run, trustworthy agency.
Dear Peter Mcgarvie We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleDreadful communications and extremely poor customer service. I’d avoid this agency in future. It feels as if you are bothering when you call as they just completely ignore you
Dear Jorge Alvarez, We value your feedback and sincerely appreciate you taking the time to share … More
1/5
GoogleRating only, no written review.
Dear Akshay Rajeev, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
Googlei have sent an email to your colleague Jordan.W about the terrible experience
Dear Akshay Rajeev, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
2/5
GoogleMe and my mum rented a property for less than a year as the landlord is one of the most unreliable. Despite never having any issues at the property, nobody complained about us as neighbours and yet having passed all their property checks which are carried out regularly the landlord still served as a notice as she was “selling the property”. However, very absurdly and unprofessionally of the landlord she never managed to sell the property and told Leaders there’s “no rush” and we can stay longer despite serving a notice. We were left to stress to find a last minute property. As for the Leaders team, Carol, Methembe and Rezah do provide a good service overall. Leaders do offer nice properties however they need to find RELIABLE landlords because the service from this landlord was absolutely absurd and horrible. No landlord like this should be renting.
Dear Angie Thais Velez Rosado, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleLeaders were wonderfully communicative throughout the purchasing process and continue to be of great help with any issues or questions I may have. With special thanks to Jordan for facilitating the process and helping get everything finalised. I would recommend working with them in the future.
Hi Jed Nightingale! Thanks for the amazing review and star rating! All the best, Selwyn Pacheco
5/5
GoogleRating only, no written review.
Hello Rizwana Arif Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleCharlotte was incredibly informative during the show around. She answered all my questions and was very clear what the next steps were!
Dear Emily Davies We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
Google‼️🚫❌‼️ Warning: Untrustworthy Agency Be extremely cautious with this agency. The leaders appear to engage in fraudulent practices, they take deposits, fail to follow through with the promised process, and ultimately do not deliver what was agreed upon. Instead of acting professionally, they hold onto your money and make excuses. My experience has been nothing but a waste of time and money. Avoid them at all costs.
Dear Ranga Dhoni, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleNathan was a great agent, super friendly and helped with any questions Alexandra
Dear Alexandra Jacob We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery good service on the lettings side - Nathan was very helpful and respond to emails very quickly. thank you!
Dear Cheddy Qin We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAll the Leaders team members were very professional, and in particular, Tess went out of her way to source a gas certificate to complete the letting. Something we really appreciated. We were very pleased to have chosen Leaders to find the tenants for our property.
5/5
GoogleSusie is fabulous! My husband and I decided to rent our flat, met with Susie, went live on Rightmove and found a tenant within two weeks. Everything was straightforward, all our questions were answered and Susie replied quickly which meant we were never left guessing or worrying!
Dear Morgan Harris We greatly appreciate your 5-star review and the time you took to share your experience with Susie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSamantha and the sales team at Leaders were very helpful and good to work with, I would recommend.
Dear Bob Newell We greatly appreciate your 5-star review and the time you took to share your experience with Samantha and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDarcy and Max were very quick, informative, helpful and responsive in finding my tenant. I definitely recommend the service provided. Many thanks!
Dear Lorenzo, Thank you for your kind review. We wish you a successful tenancy moving forward! We look forward to hearing from you soon. Kind regards, Max Roger, Assistant Manager
5/5
GoogleWorking with Leaders was a breath of fresh air. It truly felt like your Agent around the corner, you could pop in on with any questions. Rebecca Jones was the team member who handled the rental we lived in, and I felt like I could call her up about anything. We were treated with respect and honesty.
Dear Angie Magnusson We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Leaders estate agents. Highly recommended.
Dear Waseem Malik, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
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