Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,554 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service again from this agents. We used them for many years and they’ve always found us very good tenants! Another quick letting so thanks very much!! James Henman kept me well informed all the way through the process and deserves a mention!
5/5
GoogleBy far the best estate agents we have used whilst trying to find a house to rent this past month. Both Selwyn and James were really helpful throughout the whole process!
5/5
GoogleI love the work of Leaders in Forest hill especially the work of Selwyn. He is a great person and very helpful! Leaders always!
5/5
GoogleI went in to this branch on Saturday to obtain some information regarding purchasing a rental property and how much it would rent out for. I spoke to Selwyn in the office who gave me lots of information regarding what this company offers and what I can hope to achieve. Once I have purchased my new rental property that I have added to my portfolio I will be asking Leaders to rent it out. Fantastic Service 5*
5/5
GoogleExcellent service from both Selwyn and David Lewis securing my rental property. Highly recommended. Thank you very much !
5/5
GoogleHad a really good experience through Leaders. From viewing the flat it took us 5 working days until move in day! Really quick and efficient and very friendly staff. Selwyn Pacheco dealt with us and he was very professional and helpful all the way through.
5/5
GoogleHas been great experience with Leaders, furthermore Selwyn has always been there for us when we needed something. He has always give his 100% to us, making us feel happy and confident and secure with all the process. We cannot thank you enough everything you have done for us. We wish you all the best and success on your professional career Kind regards Abigail and Blanca
5/5
GoogleJames has kept his professionalism up to high standard from the first time we were in contact until now for my property search. He gave me the right information I needed in my search and made good suggestions by listening to my need . He was polite and very helpful. I would definitely recommend to anybody the agent and therefore Leaders. My experience was without hassle.
5/5
GoogleSelwyn Pacheco helped us with our first buy to let property and we are now renting it through Leaders Forest Hill. He went above & beyond and even viewed the flat before we purchased it to make sure the flat was the one. Communication was great and knowledge was spot on. Most importantly he was a really genuine guy both me and my partner enjoyed speaking to.Thanks for everything!
5/5
GoogleSelwyn Pacheco from Leaders Forest Hill is the Agent to use if you are a Landlord. I've been renting my flat in Forest Hill for the last 10 years and he only finds me the best Tenants! He has a great understanding of the market, provides a personal touch and makes the process stress free. 5 stars, thank you Selwyn :-)
5/5
GoogleJust wanted to thank the branch manager David Lewis for all his professional BTL advice and getting our property prepared for the letting market. He was extremely knowledgeable and his team at Forest Hill offer a great service. Highly recommended.
5/5
GoogleSelwyn has been so helpful throughout our year and a half long tenancy. He is so quick to respond, even when he is not working and has sorted some tricky situations for us. He is very personable and cooperative and handles both tenant and landlord communications efficiently and professionally! Highly recommend!
5/5
GoogleSo impressed with Leaders estate agents! So quick and efficient!W dealt with Selwyn, who was just fantastic and so kept us friendly. He kept us up to date through the entire process and made sure everything ran smoothly. Thanks Selwyn!
5/5
GoogleGreat service! Would definitely recommend finding a property through Leaders. I found the process really simple and easy. James was a great help along the way, very efficient and very polite. Can't forget his glowing charm too ;) Thanks James !
5/5
GoogleSelwyn has been by far one of the greatest help to help me find the right property. Not only does he simply reply to all my emails quickly, he also comes up with other options and suggestions without having to ask for it. Thank you for making this less stressful!
5/5
GoogleMy partner and I have been really impressed by Leaders. Our agent Selwyn has made the renting process really clear and has been a great communicator all the way through!
5/5
GoogleA pleasure to have been dealing with Selwyn. With his good manners and responsive actions, he has made no more than smoothing the painful process of moving for us. I guess Leaders is lucky to have people like him as part of the team
5/5
GoogleExcellent experience of letting with Leaders. Selwyn in particular has been brilliant, he is super attentive and responsive, which I really appreciate! He is also very friendly and helpful and has made this experience easy. Thanks so much!
5/5
GoogleWe had a fantastic experience with Selwyn Pacheco from Leaders! Finding our first home to rent together was a breeze, I was running quite late for the initial appointment but this was no problem, as they were very accommodating and waited for me :) Friendly, professional, efficient service throughout the very very speedy process. The fees are very low, the rent is very reasonable for the size and location of the property and I feel confident that Leaders matched us with a suitable landlord, as we will be longer term tenants. They have a good selection of properties available and our letting agent has worked here for 9 years so we felt very confident in trusting his knowledge and expertise. Also the communication was brilliant throughout, via text, phone and email. The inventory of the property was very detailed and everything was upfront and as described. My references were checked extremely quickly and the online system for signing documents and making payments is very clear and easy to use. I would not hesitate to use Leaders in Forest Hill again, we are so happy in our beautiful new home! Thank you so much :)
5/5
GoogleThis was the first time me and my boyfriend looked at an apartment through an agency and we were a bit nervous about it since you hear all kinds of bad stories about bad service. When we met with James, however, he made us feel at ease and was sympathetic right away. He explained everything we needed to know about the place and process and did not get tired of my many questions. This has been a great experience and we are very happy with our new home thanks to Leaders Forest Hill!
3/5
GoogleRating only, no written review.
Hi Balaji, thanks for taking the time to leave us a review about our team in Croydon. We always want to offer the highest level of service wherever possible to our customers so would be interested to know what we could do differently in future to deliver a better and hopefully 5* level of service. If you'd be willing to provide more feedback, either contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
1/5
GoogleRating only, no written review.
Hi Rubina, It's a shame to see that our team in Croydon have received a low star rating; our apologies we haven't been able to respond sooner. If you could provide more information to us we would like to see whether there is anything we can do to turn your experience into a more positive one and improve our services moving forward. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders
3/5
GoogleRating only, no written review.
Hi Elise, thanks for taking the time to leave us a review about our team in Croydon. It would be great if you could give us some information about your experience with us so we know what we can improve on for a 5* review next time. If you'd be willing to provide feedback then either contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleRating only, no written review.
Hi Gabriel, thank you for taking the time to leave us a review following your experience with our team at Croydon. We're really pleased to see that the team have been able to achieve such a high star rating. Kind Regards, Leaders
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
