Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,554 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,544

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Leaders provided us with an excellent service. Selwin was very professional and nice to deal with. He responded to our emails promptly and made an effort to respond to all of our queries.

Agnieszka · 26 December 2019 · Leaders London

5/5

Google

Selwyn from Leaders Forest Hill was amazing through our property search. He really listened to our requirements and found us the perfect flat! Thank you so much.

Lisa · 26 December 2019 · Leaders London

5/5

Google

Selwyn Pacheco from Leaders Forest Hill has been amazing throughout our entire move! He's was very helpful throughout the process with references, always contactable and so knowledgeable on the area! Thank you so much for all your help and should we ever move again/any of our friends then Selwyn would be our first choice and recommendation :-)

Michael · 26 December 2019 · Leaders London

5/5

Google

Dealing with Selwyn at Leaders Forest Hill has been nothing but a pleasure. He has been very professional and attentive to all of our questions, providing necessary documents for our move. We are very happy with the service Selwyn has provided and would highly recommend to anyone else who is looking for a place. Thank you!

Daniel · 26 December 2019 · Leaders London

5/5

Google

Leaders Forest Hill been very good. Selwyn was our agent and from viewing, through referencing he’s been really helpful. Very professional and helpful. Looking forward to moving into our dream house. Thank you!

Lucie · 26 December 2019 · Leaders London

5/5

Google

Excellent service. Everything was simple and understandable for me . Selwyn answered all my questions.Very good communication. 5 stars

Pawel · 26 December 2019 · Leaders London

5/5

Google

I can confidently recommend David Lewis from Leaders Forest Hill. He and his Lettings Team were extremely polite and professional. We are extremely pleased with the service by the Management Team as well. Thank you, Mr Jacobs.

Leroy · 26 December 2019 · Leaders London

5/5

Google

Suzanne Upfold is a rock to Leaders Forest Hill! She is aways available to speak to and pleasure to deal with. Also, a special thank you to Selwyn to promising I was left in good hands and ensuring Suzanne was my dedicated property manager :-)

Lee · 26 December 2019 · Leaders London

2/5

Google

To begin with there was a very professional service from James, Selwyn and the team. Really responsive to emails and questions and very approachable! I was contacted on my personal phone's WhatsApp by Leaders to write this review, which I thought was odd as my partner had been dealing with them, but was happy to oblige. I am now editing it because as soon as we moved in, this all changed. We didn't receive the inventory through until a few days after we moved in so could not work out where to get the meter readings from or our post (it was in a different section to the building). There also wasn't any information when we moved in about how anything worked so it took us a while to figure out the heating and the internet cable had been cut off so needed reinstalling. We didn't have lighting in the living room for 6 weeks and Leaders and the property manager were very unresponsive. We don't get any TV signal and after 6 weeks of following up with Leaders and the property manager we were told that this was our problem. We somehow got put on the no deposit scheme which was £50 down the drain. When we paid the deposit, after 3 weeks of waiting, we were told that our paper work wasn't urgent and would come through when it was ready. All in all, a disappointing and frustrating experience!

Genny · 26 December 2019 · Leaders London

Agent replied

Hi Genny, thank you for taking the time to leave your feedback. It's great to hear that you received such a professional level of service from James, Selwyn and the letting team however really regret to hear that you have not received the same excellent service from our property management team since moving into the property. We pride ourselves on providing tenants with the highest level of assistance throughout their tenancy particularly if any maintenance issues arise and it’s disappointing to hear that we haven’t been able to do this for you. In respect of the TV signal issue the team are communicating with the Landlord in an attempt to resolve this for you, it can be noted that when dealing with repairs we are contracted by the Landlord to act under their instruction so have to relay this onto them to seek their instruction and authorisation to proceed. We would like to offer our apologies the disappointment caused and do regret that you feel the service you received hasn’t been up to the high standards expected of us here at Leaders, we really hope we can sort the issues with the TV signal and deliver a level of service you are happier with moving forward. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders

5/5

Google

Great service from Selwyn at Leaders who stayed in regular contact while finding tenants and arranging contracts.

James · 26 December 2019 · Leaders London

5/5

Google

Selwyn will rent your property in no time! Found me superb Tenants :-) Thank you!

Larry · 26 December 2019 · Leaders London

4/5

Google

Working with Leaders Forest Hill, and Selwyn in particular, has been an all around positive experience. A friendly yet professional group, they make time to be available and get the job done quickly and efficiently. I have worked with them twice now and I wouldn't hesitate to recommend them or work with them again.

Danielle · 26 December 2019 · Leaders London

5/5

Google

WOW what a (pair) of passionate people, as a 1st time buy to let, Jenney and Selwyn lead me all the way from what I should do in the property to the tiny details that need to be done in the property to bring it up to date with legislations. Their support has been second to none and I would recommend Leaders of Forest Hill without any hesitation

Robert · 26 December 2019 · Leaders London

5/5

Google

We were so happy to have worked with Selwyn at Leaders! We so excited to move into out new home. Thank you so much Selwyn

Gemma · 26 December 2019 · Leaders London

5/5

Google

Selwyn was fantastic. Promptly answered all emails and maintained a constant dialogue throughout the process. I would thoroughly recommend him to anyone letting in the South East London area.

Liam · 26 December 2019 · Leaders London

5/5

Google

Selwyn and James were outstanding when finding our new flat.They kept us informed at all stages and made sure everything went smoothly. 1st class service!

Louise · 26 December 2019 · Leaders London

5/5

Google

Leaders in Forest Hill, and particularly Selwyn, have been fantastic to deal with. Couldn’t have been more helpful and accommodating. Thank you!

Ann · 26 December 2019 · Leaders London

5/5

Google

It is not easy to find a good agency in London, and after a long search me and my husband fortunately decided to contact Leaders. They offered a 5 stars service and helped us to make our dream come true ! Selwyn was really kind, professional and made us comfortable during our renting process, his efficiency left us speechless, we felt we were in good hands! Really good experience and highly recommended

Elisabetta · 26 December 2019 · Leaders London

5/5

Google

Our experience with Leaders Estate Agents Forest Hill has been wonderful. The flat viewing with James was great and we received the utmost professionalism from Selwyn during our property search and would recommend to anyone looking for an efficient and welcoming service.

Joseph · 26 December 2019 · Leaders London

5/5

Google

I'd like to say a huge thank you to all the team, especially to Selwyn and James! Very professional and fantastic! They helped me and my friend to find the perfect flat for us! Very satisfied...Recommended!!!

Gloria · 26 December 2019 · Leaders London

5/5

Google

Selwyn and Caitlin were brilliant right through our dealings with them. Extremely prompt, super efficient and very patient in answering all our queries. We hope to deal with them again in the future. Thank you, Selwyn and Caitlin.

Rukmini · 26 December 2019 · Leaders London

5/5

Google

I would like to say a huge thank you to Selwyn and his team for all their help finding my fantastic home. They always went above and beyond and were always there on the other end of the phone. I could recommend leaders more. Thanks again!

Maisie · 26 December 2019 · Leaders London

5/5

Google

I recently moved to the UK from another country and this was my first experience applying for a flat from over seas. Needless to say I was a bit nervous at first about the overall process but Selwyn did an amazing job and put my mind at ease. He kept my co tenant and I up to date through out each step of our application and was extremely friendly and professional. We are both very happy with our new home and would definitely recommend Selwyn and Leaders Forest Hill for your next flat search! :)

Meaghan · 26 December 2019 · Leaders London

5/5

Google

I have been very impressed by Leaders Forest Hill with Selwyn and James. Really helpful throughout the process and proactive with finding me good Tenants. Thanks guys!

Nicholas · 26 December 2019 · Leaders London

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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