Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,554 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been renting with Leaders Worthing for the last year and they have been extremely professional but also personable at the same time. They were very prompt with informing me of anything to do with the rental and their document signing service and ease of paying funds made the whole process easy. I'd highly recommend them as a lettings agent from a tenants perspective.
5/5
GoogleReally happy with the extreamly professional service from this estate agent, Joe was brilliant and kept me up to date with all aspects the sale and pushed to get things moving quickly efficiently.
5/5
GoogleThank you Leaders for making our move happen as smooth as possible! Special thank you to Sian, who was friendly, approachable, helpful, and professional throughout the whole process - what a gem! A really kind final touch with the card. Thank you Sian and team!
5/5
GoogleI would like to say to all the team thank you very much, specially Becky and Dan for your help and support during last two months. You have a great customer service. Great job!! Completely recommend.
5/5
GoogleThe Leaders team were great, progressing my sale and keeping me in the loop with progress. Not an easy process, but made as painless as possible because of the team. Many thanks. Special shout out for Jasmin who worked tirelessly liaising with our purchaser.
5/5
GoogleIt is very rare to ever get customer service that is over and beyond what you are expecting but that is what we got with the team at Leaders. They did an absolutely fantastic job at marketing our house (it looked so good we were tempted to keep it!) and they ensured we had a steady stream of people viewing in the first week or so. We were delighted to get an offer so quickly and the team took away all the hassle from the buying process - constantly keeping us updated, sorting out the finances and chivvying a rather slow buyer's solicitor. So glad we made the decision to use a professional estate agent rather than a cheaper alternative, its much better value all in. As we neared completion we were given daily updates, you cant ask for more than that! I wouldn't hesitate to recommend them. Huge thanks to Chris, Molly and Joseph and to Deborah who did a sterling job for a few years before managing the house when it was being rented.
5/5
GoogleReally appreciated the help that has been given to us when asked, especially by Lucy and Liam but all the guys are awesome, keep up with the good job
5/5
GoogleWe had an amazing experience using leaders. Lucy was amazing and was very helpful in helping me and my girlfriend moving into our first home together. Would definitely use again with the experience Lucy gave us
5/5
GoogleI've just bought my property through Leaders, and I just want to say ... I think my chain would have collapsed if it wasn't for Jasmin. She went above an beyond to make sure things went as smoothly as possible. Jasmin is so helpful, and was willing to answer my constant stream of questions. If you have her working on your property purchase or sale - you're in good hands.
5/5
GoogleHaving been a landlord with Leaders in Worthing for over 8 years I can honestly say the team there are fantastic, my contact is Hollie and she really knows her stuff. I feel in really safe hands with her looking after my 2 properties!! Thank you.
5/5
GoogleHad an amazing experience with Worthing Leaders and Jasmin could not do anymore for us! We had difficult solicitors and Jasmin did not stop hassling them until we finally got out mortgage agreed! We probably would still be waiting now if she didn't help us! Jasmin was extremely blubbly and cheery every time i spoke to her regarding our purchase! If we ever move again i will definitely be speaking to Leaders again! Thank you so much! x
5/5
GoogleWant to say a huge thank you to Becky at leaders who had helped us to find our new home to rent. Becky and the team at leaders have been absolutely fantastic these last few weeks helping us and answering all the questions we have had. Nothing has been too much trouble for Becky, who has helped us to find the perfect home for me and my family. And we can't thank her enough. Would recommend leaders to anyone looking to move. You will be well looked after.
5/5
GoogleLeaders Worthing have been excellent from day one. Beky Potter at the Worthing office was helpful and friendly, she guided us throughout the process to ensure a smooth and efficient service. She was always available to answer any questions we had and went above and beyond for us. During the tenancy we also had the pleasure of dealing with Karen who was very understanding and helpful. She guided us through a stressful and sensitive time professionally and compassionately. I can’t thank Karen enough for her support and all the guidance she has provided us. Leaders Worthing are by far the best Estate Agents we have dealt with and this is all due to the excellent team they have who actually care about their clients. Thank you Karen and Beky! X
5/5
GoogleMy husband and I would like to thank Teresa for the amazing job she has done co ordinating the works on our 3 properties which all came up for re let at the same time. Not great timing for us due to being out of the country and with other stresses to deal with. Without Teresa and her brilliant ability to manage the team of works people and liaise so efficiently with us we’re not sure we would have managed. We are so pleased with all the works that have been required and not sure how she has managed to get things done so well and promptly and at good prices. We are really impressed with the hard work Teresa has put in (always seemingly so cheery) to make particularly the last relet happen (only 1 week turn around) and want to acknowledge how pleased we are with her service Thanks,
1/5
GoogleWhat a disaster! Keep saying they will email you their list of lettings available. But they do not. They arrange viewings but dont send the details, then call to cancel the viewing. DO NOT USE, AVOID AT ALL COST. YOU HAVE BEEN WARNED. Just found out Becky Potter works for Leaders and Michael Jones. My guess she is a bit of a cow and likes to muck people about.
Hi Sam, our apologies we haven't been able to respond to this review sooner. It's disappointing for us to read that you haven't been happy with the service you received from us. We want to offer as much assistance and support to help our customers in their search for a new home but are sorry we haven't been able to do this for you. We are extremely concerned by your feedback about Becky and Michael and want to have a better understanding of the reason behind these comments as feel they are pretty unfair, if you are willing to do so then please reach out to us on 01344758596 so we can discuss this further or write to us at leaders@customerservice.co.uk. Kind Regards, Joe, Leaders
5/5
GoogleThanks to the Worthing team especially Neil and Susie, who were very helpful in assisting me get my property ready for letting. We had our property on with another agent without success but then we got Leaders on board and they came up with some tenants very quickly.
4/5
GoogleReally helpful throughout our move process. Would recommend, quick response to any questions me and my partner had in finding a new home.
5/5
GoogleLeaders have been great in finding us a flat to rent! The process has been relaxed but efficient - it's made it all nice and stress free! Thanks to Sian - you've been lovely :) Would recommend!
5/5
GoogleI had a great experience with Leaders ( Worthing), I was desperately looking for a house to rent in a very short period of time, I left my contact information and the next day they found me a suitable property in an excellent location. Many thanks to the whole team and special thanks to Sara Patterson.
5/5
GoogleExcellent service buying a property through Chris at leaders. Communication was great throughout the whole process, which was made stressful by other parties. Chris was a calming influence and was great at acting as the go-between for us all. I would highly recommend him and the team.
5/5
GoogleDealing with Leaders during my move has been wonderful. Everything has been prompt and easy-going, while also making me feel like I'm in good hands. Lucy from the Worthing, Chapel Road, branch has been a massive help, from the day of the viewing all the way to move in day over 6 weeks later, with prompt and friendly correspondence between the two.
5/5
GoogleDealing with Leaders has been an extremely pleasant experience. I would especially like to give a shoutout to Joe from the sales team. As a first-time buyer he was with me every step of the way, regularly checking in with me providing updates whether big or small. He went above and beyond liaising with the long chain of solicitors associated with the property and I cannot express my gratitude enough to Joe. Thank you for all the hard work and we got there in the end!
5/5
GoogleLucy and Neil helped me out all the way through the process of getting my new flat! Very informative and efficient. Could fault them! Would recommend
5/5
GoogleThank you to Liam, Suzy and the lovely staff at Leaders for their hard work and support. I Was apprehensive about renting my bungalow a year ago and can honestly say that it has been a breeze due to the staff at Leaders. I particularly mention Suzy for her work in marketing and finding me wonderful tenants and her fabulous way with people - very professional and very funny! Liam is my property ‘lead’ and he is so efficient and always deals with things very speedily and happily. It really helps to have a go-to person who is familiar with the property and knows what’s going on! Liam is a great communicator and listens to my ramblings about the farm! I need not have worried about letting my property at all. Thank you Leaders - you’re doing a wonderful job.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
