5/5
Rating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
King and Chasemore gave me outstanding service. Thoroughly recommend this Company.
Thanks for the great 5* review and recommendation. Best wishes, Lucy
5/5
They are quick and helpful and made the moving experience much less stressfull. The staff are awesome would definitely use again!.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
1/5
They make you feel like contacting them is a burden on their job. Response time is terrible and they are hesitant to commit to anything in writing. Never again will I use their services. Others may have experienced a fantastic service, however, I personally did not. What a shame to be one of the unlucky ones as many others seem to have had a good experience.NegativeResponsiveness, Professionalism
1/5
Would rate this a zero if I could! Absolutely appalling customer service. Repair reports went ignored for months. Left without a boiler for 3 weeks in winter and got told I was allowed reimbursement and then they never followed through. You have to constantly chase them for responses if you even get them. Waited for deposit to be returned 2 months later after having to be forced to seek outside assistance.
5/5
Bekki Mepham was really helpful and patient with us and found us the perfect property! Would definitely recommend King and Chasemore
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
Sam Pattison at King and Chasemore in Saltdean worked hard to complete the purchase of our new home in Rottingdean. He chased up the answers to all the questions we asked and was always courteous and friendly. He made the whole experience easier for us. Thank you Sam.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
I found King & Chasemore to be a very attentive and professional agency. They managed to secure a sale at the suggested guide price and furthermore got the sale exchanged within five weeks. Very impressed, would highly recommend.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
5/5
We bought a property in Saltdean finally in May after offering at the beginning of the year. Susie Virgo was so helpful and proactive in her approach even answering her phone on her day off. Even with the uncertainty of the pandemic we felt throughout we were in very good hands particularly being in a long chain it was good to know someone was checking on the progression of all other parties. Thanks again Susie for all your hard work.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
5/5
I put my property on the market with Saltdean branch. Staff were very professional and proactive in selling my property. I got an offer early January and all appeared to be going smoothly and plan was to move mid April .... until the Pandemic hit us. A lot of downs( not many ups) a bumpy road with extremely high pressure. BUT I was supported throughout by the lovely Susie Virgo. She was always at the end of the phone and her calm nature and professionalism got me through and we had a laugh along the way. We have now exchanged and moving next week. A huge thank you Susie for all your support. If you are planning to move I would highly their services.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
We bought our new house from K&C. Throughout the whole process we dealt with one agent - Sam - which made the whole process much easier. Sam was very professional and helpful which lessened some of the stress areas of buying a property. I would definitely recommend using K&C as an agent in the local area.
Thank you for taking the time to leave us your wonderful comments. I am glad that you found the team to be both professional and helpful! I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
5/5
I found King and Chasemore to offer a friendly and professional service at all times and Samuel Pattinson, the Manager has been a star in assisting me to sell my late aunt's property in Saltdean. Sam went the extra mile to give assistance when it was needed and has excellent local knowledge, which was very helpful to me as I don't live in the area. The sale of the property was handled professionally from the outset and the staff I dealt with at King & Chasemore, including Kaylie, were friendly and helpful. A highly recommended Estate Agent.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
We selected K&C to sell our family home, having asked 3 agents to quote for the business. We feel we made the right choice, as although the process was long and protracted, this was not K&Cs fault, and Susie particularly made sure we were kept informed every step of the way, and the service she gave felt very personal, and caring. Susie would often be dealing with the sale after hours or on her days off, which also made a huge difference as exchange and completion drew near. I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
Susie has proven to be a highly professional, supportive and extremely good-natured estate agent during our recent experience of being in a sale and purchase chain. Without her warmth, empathy and tenacity we would not have had the stamina or belief in being able to secure our dream home. As well as being accommodating with a charm and sense of humour, Susie is highly knowledgeable and helpful in an unobtrusive way. She has a sense of vision, offering useful ideas on how to get the best out of a property. Even on her day off she would be exploring ways of keeping a tricky chain together and would ensure that we were regularly updated on any developments. Compared to other agents involved in our sale and purchase she was streets ahead and is a credit not only to King and Chasemore but to her profession as a whole. We could not have done this without you, Susie. You were so supportive and helpful throughout the whole process, you were amazing. Thank you so much.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
In March 2019 I gave King & Chasemore a real challenge. Following the death of my mother I had to sell her detached bungalow which was in need of substantial renovation and one of the earliest properties built in Saltdean in 1925. The Executive Branch Manager (Susie Virgo) initially attended our first meeting and took the necessary photos and general details. I was very impressed with her marketing of the property. As there was substantial asbestos in the roof I knew it would be a difficult property to sell and would need a cash buyer as mortgage facilities would not be favourable. However she found the right person and I am looking forward to seeing the subsequent redevelopment. Susie Virgo kept me in touch with progress throughout the sale. Before contacting K&C I had spoken to another local agency who gave me a valuation £115k lower than what K&C sold the property for. So ultimately very impressed with K&C's service. Highly recommend. Chris Watson
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
5/5
We recently bought a property in Saltdean for our Mum to move back near the family. The property was being sold through King & Chasemore ( Longridge Avenue Saltdean) We had a really good experience with them. The communication was great all the way through the process, even when there was a problem in our chain which made the stressful experience easier to bear. They have a strong team lead by Susie (the manager) who is completely professional and experienced. I honestly would recommend using them
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
We bought our house in Saltdean in August 2019. We previously had a vendor pull out two weeks before exchange on a different property and we had to act quickly to ensure we did not lose our buyers. The service from Susie and King and Chasemore was instrumental to ensure that we did not lose our buyers. She made sure all of the relevant parties were informed and pushed the process along (without being pushy!). Would definitely recommend K&C if you are selling or buying in Saltdean and you want a professional company who will go the extra mile to get your house completed.
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
Rating only, no written review.
5/5
Friendly, helpful, knowledgeable and efficient lettings staff. Giles.
Thank you for your kind review! Best wishes, Scott
5/5
Very helpful and supportive during a trying and complicated sale process. Recommended.
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
5/5
As a buyer they were very engaging and acted as an efficient intermediate between myself and the vendor to help alleviate any issues. Kay in particular went above and beyond for the cause
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
Thank you to King & Chasemore for the many years in which they have acted as agents for our flat while it has been let. We had lovely tenants and good service, so many thanks!
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
The smoothest moving I have ever had. Very profesional team that work fast and efficient. The whole proses of moving and paper work were explained in a very clear way.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations
5/5
Anne Marie was wonderful from start to finish helping us to find a rental property . Professional, and always there to answer any questions with the process . I highly recommend King &Chasemore and will definitely use them in the future. Thank you Anne Marie
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Donna.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
2021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.