King Berwick-Upon-Tweed reviews

★★★★★ 5/5

Google

Probably one of the best estate agents I’ve ever dealt with. Super efficient, excellent customer service and very good communication all the way through the sale (and I was the buyer). From initial discussions with Paddy and Tom, then follow up conversations with Tamara, Chloe and Alice, right through to having a key delivered to me in person by Katie, all made the purchase seamless. Highly recommend Patons.

Terry · 11 January 2026

★★★★★ 1/5

Trustpilot

We had a disappointing experience with…

We had a disappointing experience with the way our application was handled by Amelia. From the beginning, we were encouraged to proceed and submit an offer, with the impression that things were moving forward positively. Based on this, we acted quickly and in good faith. However, after submitting our offer, the process changed unexpectedly, and we were informed that further viewings would continue before any decision would be made. While we understand that landlords may wish to consider multiple applicants, the lack of clear guidance and inconsistent communication from Amelia made the process feel unclear and, at times, misleading. As prospective tenants on a tight relocation timeline, clear and consistent communication is extremely important. Unfortunately, we felt that the process was not managed in a way that reflected this. We hope that in future, applicants are given clearer expectations and guidance from the outset to avoid unnecessary uncertainty and inconvenience.

Selin · 30 March 2026

★★★★★ 5/5

Google

Excellent service from the Patons team; immediate, efficient and personal attention, meticulous follow-through. Diverse range of high-profile properties. That said, where Patons score above all other agents, is in the warmth of their interaction with the client. From the first moment of contact, I felt we were in good hands and that the team genuinely wanted to find us a home. Our 'man on the ground, Tom Parker was quite simply superb: friendly, honest, informed, practical and intuitive. In short, dealing with Patons is like dealing with friends.

Jane · 18 May 2025

★★★★★ 5/5

Google

We dealt with Paton as a buyer . From the initial viewing to handing over the keys Paddy and Katherine were brilliant, even when things got a bit tricky with negotiations and I had a rant ,they remained tactful and professional and guided us to a successful completion, we could not be happier with our new home, many thanks.

Paul · 11 July 2026

★★★★★ 5/5

Google

We had a great experience buying our home through Paddy and his team. We felt so looked after through the whole process and they were always happy to answer any questions we had and we felt they were really on side. I would highly recommend them to anyone looking to either buy or sell their home - you will not be disappointed !

Saffron · 15 May 2025

★★★★★ 5/5

Trustpilot

From start to finish Iv been so…

From start to finish Iv been so impressed with king & Chasemore. Especially Conor from the saltdean branch. 1- Conor understood the extra care my daughter requires and went above and beyond at the viewing, making her very comfortable. 2- From the moment my daughter was excepted for the property Conor stayed in constant contact with us with regular updates. 3- the day we picked up the keys went brilliantly, my daughter received a cute little gift box for moving into her property and everything was explained properly. Couldn’t be happier with how easy it all went. Thank you to Conor for being so professional and understanding. 5 star service

Kerri · 25 September 2025

★★★★★ 5/5

Google

Paton's have a consistent five star rating for a reason. They are excellent. In my case, I had a hideous, extended house sale with a dropped house chain and some desperately difficult people further up the chain from those buying my place. No fault of Paton's at all, but they helped recover, what looked like, a moribund sale and put the broken pieces back in place. Throughout the whole process, Tamara, Alice and co were the voices of reason and intelligence. They kept the lid on my bubbling stack on more than one occasion, and negotiated for a decent outcome. Use Paton's. You won't regret it.

Craig · 16 February 2026

★★★★★ 5/5

Google

We had a great experience dealing with Paton during our recent house purchase. From the first viewing right through to the final purchase we were kept informed at all stages of the process. Tom in particular was a great guy to deal with, knowledgeable and experienced, a charming man. Would have no hesitation in recommending this company. Thank you so much for helping us purchase our dream home.

Paul · 11 May 2026

★★★★★ 5/5

Google

The best estate agents we've dealt with by far. Tom has shown us around quite a few properties, stayed in touch with us over winter and finally found us the ideal property. He always knew about each property and if there were any queries, he would find out the information required. The office staff have been very helpful , even chasing up our buyers solicitors

Carol · 11 May 2026

★★★★★ 2/5

Trustpilot

We have rented a 4 bedroom re renovated…

We have rented a 4 bedroom re renovated cottage from them. The way the property was presented and what we got went in a misleading direction. EPC: B / C Last update 2019 This was one of the coldest houses we ever lived! No floor insulation the carpet was on floorboards! Two winters freeze to death! The storage heaters did not performed and the underfloor heating was so expensive £500 pm so unaffordable! Gaps in the patio door lost heat we only could sit in the house with blankets. Reported the patio-door gap from day one nothing was happening until end of second winter. There was a wood burner totally useless just polluting the air and the room was cold as soon the fire stopped. The wood burner totally useless however they insisted to clean it which cost £45. Our chimney man said it has not been cleaned for some years! The landlady said we cleaned it so totally untrustworthy! K&C did not told us that the landlady lives next door with her barking dog! It’s nice to given the choice if I want to live next to a nosey landlady! No pets allowed for us by the way! In the summer the fumes of petrol comes from the A27 it stinks so can’t sit in the garden. There are neighbours burning grass in their garden midweek the smoke was unbearable. In Falmer that’s ok smoke away! We had rats in the attic not just one a nest so pest control came it took two rounds to kill them. The wood lice upstairs was madness they came from everywhere pipes, gaps shower drains or roof in the bed, curtains, walls never seen anything like it! Harmless insects but unpleasant! Check-in report: Agent gave us the key and check in report was left basically do it yourself. The garden front and back was redone by a landscape gardener. I always keep the garden tidy never had any issues or problems with the deposit. This landlady wanted it back as received. She kept £300 from the deposit no clear answer for what messing us about. The front garden is a gravel parking nothing to look at! The two years of living there was a nightmare, financially draining and ripped off! Only one house inspection and that was poor too. Will never use this agency again! Why? Check out process with Countrywide topped it. No wonder they have 90% one star reviews read it! No negation skills no professionalism I am shocked how countrywide can survive as a business👎🏻

Consumer · 25 June 2025

★★★★★ 5/5

Google

Paddy and his team did a sterling job of marketing and selling our house despite some tricky market conditions during the period we were on the market. Paddy brings a calm confidence and a wealth of experience to the table and his team in the office were on the ball at all times. The service is personal and we felt like we were in great hands. Thoroughly recommended. Hugh Pollard

Hugh · 13 August 2024

★★★★★ 5/5

Trustpilot

Great experience with letting a…

Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting

Raymond · 4 August 2026

★★★★★ 5/5

Google

The Paton team were fantastic when it came to selling our home. Great advice from Paddy on when to go to market. Super helpful in arranging Home Report and photography. The team managed all the viewings effortlessly and negotiation of the successful sale. Highly recommended!

Chris · 11 August 2026

★★★★★ 5/5

Google

I can not recommend Paddy and his team highly enough. We sold our house with them and they provided an excellent service. Their knowledge of the market is second to none. They were able to arrange everything from our EPC to conveyor. We were not living in the property at the time, but Paddy and his team were able to assist at every step making the process quick and easy. We followed all advice and were able to secure a good price in difficult market conditions. Our property went from on the market to completed in 2 months. This would have not been achievable without their support and local knowledge.

Daniel · 19 December 2023

★★★★★ 5/5

Google

Tamara showed us a couple of houses and was always punctual.she kept in contact but was not intrusive. Once we had decided she guided us through the Scottish system , recommended a solicitor who was lovely. There were a few issues along the way but once Tamara got involved they were usually promptly sorted. I would thoroughly recommend Tamara from Paton + co Berwick. So happy with our new house.

Julia · 17 April 2024

★★★★★ 1/5

Google

Very Very poor, trying to search properties in Berwick ONLY and 1 miles radius, and properties come up from all over the area, Foulden to Holy Island. Very frustrating. Tried to search about 10 times, couldn't find the one I was interested in so gave up. Will go with another estate agent. ☹️

Rob · 26 March 2026

★★★★★ 5/5

Google

Paddy and his team offer a world class service. They have a superb knowledge of both property and people and combine the two to give a truly exemplary service to both buyers and sellers. They have great integrity and their customer service is off the scale good at every level.

Isobel · 2 December 2024

★★★★★ 5/5

Google

Absolutely Fantastic experience with paton & Co from start to finish. Very friendly, approachable and professional . Excellent communication all the way through my house purchase with Patrick, Tamara & Chloe. Myself and my son are very happy in our new home and can not thank the team at paton & Co enough .

Summer · 16 March 2026

★★★★★ 5/5

Google

We were fortunate to have Paddy and Celia on board with us from the very start of our house sale. The way in which they guided us through the sale of North College was second to none and they were always available to offer sagacity and support us. Endlessly patient in dealing with our many queries and concerns. Paddy and Celia enabled us to have a stress free journey from the beginning to the end, despite North College being a very technically complex and potentially difficult house sale. Their enthusiasm throughout the process and in depth understanding of the use of modern marketing platforms in addition to more traditional methods on marketing lead to a very successful outcome. We wish them every success as their company grows from strength to strength and wouldn't hesitate to recommend their gold star standard of service. Elizabeth and Nigel Robinson.PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 17 June 2022

★★★★★ 1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.

AC · 26 January 2026

★★★★★ 5/5

Google

Professional and friendly throughout the buying process.....helping out wherever asked. Highly recommend.

David · 20 September 2026

★★★★★ 5/5

Google

Super service both before and after purchase - very professional and friendly to boot. Highly recommend.

Colin · 11 August 2026

★★★★★ 5/5

Google

A perfect service from start to finish, nothing was too much trouble and we were kept informed every step of the way. I would gladly recommend Paddy and the team to anyone.

Ian · 4 November 2024

★★★★★ 5/5

Google

Paddy has turned one of the most potentially stressful events into one that has been easy, clear, gracefully managed and successful Thank you for your expertise; in the process, the local market and for all your local contacts Thank you for your clear and frequent communication Thank you for your honesty Thank you for clearing the path and thinking ahead And specially thank you for going above and beyond! Highly recommend

Leonie · 24 February 2025