Trusted Agent profile · Berwick-Upon-Tweed
★★★★★
73 reviews across 2 platforms
Berwick-Upon-Tweed, TD15 1TB
Part of King & Chasemore, see every office.
King's office in Berwick-Upon-Tweed, at Berwick-Upon-Tweed, is rated 4.1 out of 5 across 73 reviews on two platforms, including 55 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards King won in 2026.
Tell us what you need and we'll put you in touch. King and Chasemore hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Berwick-Upon-Tweed.
The Trusted Agent 2026 results for King, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Berwick-Upon-Tweed office, from every platform, shown as written. First names only.
5/5
GoogleI am very grateful to Patrick and all his team, especially Tamara, for sticking with me through all the ups and downs of my move. They were unfailingly hard working, calm and reassuring. I made it at last. Thanks everyone!
Thank you Mrs Mills, i hope you are very happy in your new house. Regards Patrick
5/5
GooglePaddy and his team provided excellent photos and video walk through and presented our home at it's best. Potential buyers were sought and introduced in days resulting in a sale within a week. Brilliant service. well done and thank you to Paddy and the team!
Thank you Nigel, All the best with the new house. Paddy
1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
5/5
GoogleExcellent customer service, good local knowledge and communication. Very quick result - Paddy and his team provide a first class service and take on all the house viewings but most importantly empathetic to the stresses of a house selling for the seller.
Thank you Emma, very kind.
5/5
GoogleMy wife and I recently bought a house. We viewed the property with Chloe who was very helpful. All our questions were answered. She and Tamara contacted the vendor several times on our behalf and promptly provided information we had sought. The staff liased with our solicitor and our surveyor enabling the purchase to proceed smoothly. We were very satisfied with the service provided .
Good morning Mr Benjamin, Thank you very much for your review. I hope you enjoy the new house. Regards Paddy.
5/5
GoogleAfter discussions with Paddy regarding selling our property his proactive approach enabled us to sell prior to going to market in a quick and timely manner. Great communication and his calm head was also reassuring. Thank you Paddy and Team
Thank you Ellie, that's very kind. It all came together very well for everyone. Talk soon.
5/5
GoogleChloe was lovely to deal with and really helpful. We saw a property, and had our offer accepted within a week. We are very happy with the service we have recieved. Thank you so much!
Thank you very much it was our pleasure.
5/5
GooglePaddy and his team were very supportive and always available for questions. They made the process of selling our house straight forward and guided us through the maze of solicitors, surveys and paperwork. Would definitely recommend.
Thank you for such a great review. It means a lot to us, I hope you enjoy your new home. Paddy
5/5
GoogleVery helpful from beginning to end of my home buying search. Would happily use again next time.
Thank you so much Robert for your review- hope you are enjoying your new home!
5/5
GoogleAlways efficient and helpful, Paton's sold our house very quickly and also saw us through the complexities of the legal side of the sale, a daunting process. Thank you all and Tamara in particular.
Very kind Mike- supporting with that process is exactly what we are here for. Appreciate the feedback, thank you.
1/5
TrustpilotUtter Disappointment
I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call. I informed them I’d rented the property & all I got was some cursory emails with very few words. I suggested a phone call on 2 occasions so I could give proper feedback but that wasn’t taken up. Having chased me so hard in the beginning & I was the person that chased and assured me they’d improved greatly I’d be very interested hearing about our most recent performance & the reasons why I’d never use them again. If I owned King & Chasemore & knew about this I’d be extremely disappointed. If I was employed as a trouble shooter there would be more than enough work to turn them around into a decent letting agent.
5/5
GoogleVery professional in everything that they do which lead to a very quick and easy sale.
Thank you Terry, very kind.
5/5
TrustpilotGreat experience and instant response!!
I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market. The valuation they provided was not only thorough but also well-explained, covering all aspects, including current market trends, comparable properties, and potential improvements that could impact the value. She took the time to walk me through each factor affecting the valuation, ensuring I fully understood the process and felt confident about their insights. What stood out most was the teams and Victoria's willingness to answer all my questions, no matter how small, and their ability to tailor their advice to my specific needs and goals. Their friendly and approachable manner made the entire experience stress-free and enjoyable. I would highly recommend the team to anyone looking for a property valuation or guidance in the real estate market. Thank you.
5/5
GoogleAn excellent professional service. Paddy is extremely proactive and very good at keeping in touch. Would recommend.
Thank you Julia, catch up soon.
5/5
GoogleGreat service with a personal touch. Paddy was in constant contact keeping me updated at all times regarding the sale of my house.
Thanks Mark, very kind.
1/5
TrustpilotWorst service EVER
Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.
5/5
GoogleWe used P&Co to both sell and buy and was impressed with their effort, knowledge and support. I would recommended them
Thank you for your kind feedback Hannah- really hope you are enjoying your new home.
5/5
GoogleGrateful thanks to Paddy for all his help and support when selling our house. We achieved a quick sale and were very satisfied with the outcome. Would highly recommend.
Thank you Pat. It was a pleasure to act for you.
5/5
GooglePaddy and Charlotte provided us with an excellent service. They made selling our cottage a smooth process despite the inevitable highs and lows of property transactions. Their advice was always honest and constructive and they were always available to answer our questions or provide progress updates. With their help we were able to complete the sale within 10 weeks of accepting an offer.
Thank you for the review Roger, very kind. It was a pleasure to act for you and delighted we achieved a great result. Talk soon.
5/5
GoogleWe've just completed a move to Northumberland in the very capable and reassuring hands of Paddy Paton and his wonderful team. We really appreciated his calm confidence, excellent feel for the market and his tireless determination to keep us in touch at all times. We now have a perfect new home, and have no hesitation in recommending Paton's. Thank you!
Thank you Roger, very kind words.
5/5
GoogleWe were looking for a quick and effective sale of a property and Patons had an offer within a few days of marketing and completion within a month or so. Excellent service.
We were delighted to be able to help with your sale, so pleased to be able to deliver an excellent service. Thank you for sharing your positive experience.
1/5
TrustpilotCowboy outfit
Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor) Something very doggy went on in this process. They have zero integrity and simply cannot be trusted
1/5
GoogleTwice emailed for advice relating to relocation but ignored on each occasion.
Lovely to talk to you Keith. We still haven't been able to locate your email which is most odd, but we have asked our IT team to look into it. In the meantime, we have now updated your search criteria following our conversation and we will continue sending property matches as and when we have something suitable. We are very much looking forward to supporting you with your property search and to showing you round some properties when you are in the area in due course.
1/5
TrustpilotNever Again
Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: King, Berwick-Upon-Tweed won Trusted Agent; King, Brighton won Trusted Agent; King, Church Road won Trusted Agent; King, Saltdean won Trusted Agent; King, Worthing won Trusted Agent.
Tell us what you need and we'll put you in touch. King and Chasemore hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Berwick-Upon-Tweed.
