Every review we hold for the Chichester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend Amelia at King and Chasemore for Lettings. She recommended a property to us that was perfect, just what we had been looking for! She was knowledgeable at the veiwing & went above & belonged to get us a suitable move in date with our tight time scale. As well as being helpful & friendly and always replying promply to my emails, she would be the first person I would go to should I need her services in the future.
Amanda · 12 June 2026
Agent replied · 12 October 2026
Thank you for your kind words about Amelia at King and Chasemore! We are so happy that she was able to find you the perfect property and that her knowledge and dedication made the process smooth and efficient for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a really positive experience with Amelia from Chichester King and Chasemore for Lettings . She was knowledgeable, kind and professional throughout the whole process, and always took the time to answer questions. Her communication was excellent, and she was always helpful and responsive.
I would definitely recommend Amelia and her services to anyone looking for a reliable and friendly letting agent.
Luke · 12 September 2026
Agent replied · 12 October 2026
"Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with Amelia. Our team takes great pride in providing exceptional service, and your satisfaction is our top priority. We truly appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe had a disappointing experience with the way our application was handled by Amelia.
From the beginning, we were encouraged to proceed and submit an offer, with the impression that things were moving forward positively. Based on this, we acted quickly and in good faith.
However, after submitting our offer, the process changed unexpectedly, and we were informed that further viewings would continue before any decision would be made. While we understand that landlords may wish to consider multiple applicants, the lack of clear guidance and inconsistent communication from Amelia made the process feel unclear and, at times, misleading.
As prospective tenants on a tight relocation timeline, clear and consistent communication is extremely important. Unfortunately, we felt that the process was not managed in a way that reflected this.
We hope that in future, applicants are given clearer expectations and guidance from the outset to avoid unnecessary uncertainty and inconvenience.
Céline · 2 April 2026
Agent replied · 16 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmelia was brilliant from start to finish, she helped us secure a letting in eastergate. What was a stressful time for us was made so much easier thanks to Amelia. She was friendly, helpful and clearly very experienced in her role. I couldn't have asked for any more, thank you Amelia!
Poppy · 12 September 2026
Agent replied · 12 October 2026
"Thank you for your kind words, we're glad Amelia was able to make the letting process easier for you. Our team is dedicated to providing excellent service and we're happy she could assist. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t recommend King and Chasemore highly enough, especially Ellie. She has been absolutely amazing throughout the process, booking me in to see properties I wouldn’t have even thought to look at, which really opened my eyes to new possibilities. Ellie also introduced me to Tom, who went on to find me a mortgage with a fantastic rate. The whole experience has been smooth, supportive, and genuinely exceeded my expectations. Thank you all for making what could have been a stressful process so much easier.
Georgia · 26 December 2025
Agent replied · 25 January 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with Ellie and Tom. Our team at King and Chasemore is dedicated to providing exceptional service and making the home-buying process as stress-free as possible. We are glad we could exceed your expectations and help you find the perfect property and mortgage. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLouis was amazing from start to finish! He recommended Tom for a mortgage comparison, and we were pleasantly surprised to find that we could afford more than we thought. Louis went the extra mile, supporting us with our purchase, ensuring we had the right solicitors, and helping us through the difficult parts of the process. As first-time buyers, we felt so supported by both Louis and Tom. We would highly recommend Louis and his services to anyone looking for a property. Thank you so much!
Hannah · 23 September 2025
Agent replied · 25 January 2026
Thank you for the glowing review! We are thrilled to hear that Louis and Tom provided exceptional service and exceeded your expectations. Buying a home can be a daunting process but our team is dedicated to making it a smooth and enjoyable experience for all of our clients. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmelia was so helpful and found us exactly the property we wanted and the perfect spot for us. 10 out of 10 service. Appreciate the whole team thankyou.
Robyn · 12 September 2026
Agent replied · 12 October 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotWe had a disappointing experience with…
We had a disappointing experience with the way our application was handled by Amelia.
From the beginning, we were encouraged to proceed and submit an offer, with the impression that things were moving forward positively. Based on this, we acted quickly and in good faith.
However, after submitting our offer, the process changed unexpectedly, and we were informed that further viewings would continue before any decision would be made. While we understand that landlords may wish to consider multiple applicants, the lack of clear guidance and inconsistent communication from Amelia made the process feel unclear and, at times, misleading.
As prospective tenants on a tight relocation timeline, clear and consistent communication is extremely important. Unfortunately, we felt that the process was not managed in a way that reflected this.
We hope that in future, applicants are given clearer expectations and guidance from the outset to avoid unnecessary uncertainty and inconvenience.
Selin · 30 March 2026
★★★★★ 5/5
GoogleThe agent (Amelia) was very kind and helpful. Everything went very smoothly during our letting process. All the services are very streamlined and professional
Hamza · 12 September 2026
Agent replied · 12 October 2026
Thank you for your wonderful 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe couldn’t have asked for better service from King & Chasemore.
Amelia listened to us, understood our needs, and her extremely professional approach left us confident that we were in safe hands.
Excellent communication and attention to detail throughout. We really appreciated the time and effort she put into helping us and would have no hesitation in recommending her to anyone looking for a letting agent.
Gisele · 21 September 2026
Agent replied · 12 October 2026
Thank you for your kind words about Amelia and our agency! We strive to provide exceptional service and are thrilled to hear that we met your needs. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was really superb experience with king and chasemore,
There was a link for everything thing one needed to fill and if it not clear enough you put a call through they explain exactly what is needed.
Thanks you all, at King and chesemore.
Victoria · 26 December 2025
Agent replied · 25 January 2026
Thank you for your kind words and positive feedback! We are thrilled to hear that you had a superb experience with us and that our team was able to assist you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI highly recommend King and Chasemore. I let my property with them last year under difficult circumstances and both Andy and Amelia were highly professional and compassionate, making a stressful time easier for me. I cant thank them enough.
Carol · 24 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our goal to provide professional and compassionate service, and we're glad we could make a stressful situation easier for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotFrom start to finish Iv been so…
From start to finish Iv been so impressed with king & Chasemore. Especially Conor from the saltdean branch.
1- Conor understood the extra care my daughter requires and went above and beyond at the viewing, making her very comfortable.
2- From the moment my daughter was excepted for the property Conor stayed in constant contact with us with regular updates.
3- the day we picked up the keys went brilliantly, my daughter received a cute little gift box for moving into her property and everything was explained properly.
Couldn’t be happier with how easy it all went.
Thank you to Conor for being so professional and understanding. 5 star service
Kerri · 25 September 2025
★★★★★ 5/5
GoogleI was recommended to Tom by Louis for a mortgage appointment. I was very pleased to find out I could afford more than what I thought and it was very helpful. Many thanks to Louis and Tom.
Victoria · 26 December 2025
Agent replied · 25 January 2026
Thank you for your kind words! We're thrilled to hear that our team was able to exceed your expectations and help you explore more options for your mortgage. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a great experience working with King & Chasemore to rent our current home. From start to finish Andy and Amelia could not have been more helpful, going above and beyond to help our search for the perfect property, even going as far as to help move boxes on moving day! An exceptionally professional team who really care for their tenants. Thank you all for your hard work!
Jasmine · 12 May 2026
Agent replied · 12 October 2026
"We are thrilled to hear that you had a great experience with King & Chasemore! Our team truly cares about our tenants and strives to go above and beyond to make the rental process smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmelia was very helpful and efficient in sorting out our new flat. And quick to respond to any questions we had. Thank you :)
Fin · 26 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review, we're so glad Amelia was able to assist you in finding your new flat. We pride ourselves on providing efficient and helpful service, and we're thrilled to see that reflected in your experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally lovely people and super helpful. Amelia has been amazing at always getting back to me quickly, and making sure I know what’s going on. Highly highly recommend
Blake · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We truly value our customers, and Amelia takes great pride in providing exceptional service. We are glad to hear that you had a positive experience with us. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmelia has been excellent since I reached out to her to advertise our home. She has made it a very pleasant, quick experience and kept us both up to date. Thank you
Grace · 26 December 2025
Agent replied · 25 January 2026
Thank you for the positive review, we're thrilled to hear that Amelia has provided you with an excellent experience while advertising your home. We strive to keep our clients informed and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI doth my cap to the team at King and Chasemore, Chichester. They have restored my faith in Lettings Agents and property management. Having previously received superb customer service from an agency in Littlehampton, I have found there to be a lacklustre service from subsequent competitors. Tenants appear to be a nuisance. On one particular viewing through another company recently, I was told to ‘Have a look around’ (yawn), and ‘fill in the form if you’re interested’ (sigh). The agent bordered on the brink of abject boredom when I asked him one or two pertinent questions. These he glibly responded to whilst ushering me towards the door following a tour which lasted approximately three minutes. This behaviour is not a raison d’être of current soaring tenant demand, but a common experience which I have encountered over many years.
So it was an extremely pleasant surprise to meet Jessica Allnutt, Senior Lettings Negotiator, at King and Chasemore, Chichester, a breath of fresh air. I was struck by her professionalism. Also her extremely courteous, friendly (and dare I say it), caring attitude.
Subsequent revisits to the property, constant communication from me to Jessica and Andrew Mundy (Executive Branch Manager), were all met with the same 'nothing is too much trouble' approach.
I am moving in to my new home over the weekend and thoroughly looking forward to it - the help I have received from Jessica and the team is exemplary.
If you are looking to rent, I would highly recommend this agent. She goes above and beyond the service offered by her competitors.
Jacqui · 16 April 2024
Agent replied · 24 October 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 2/5
TrustpilotWe have rented a 4 bedroom re renovated…
We have rented a 4 bedroom re renovated cottage from them.
The way the property was presented and what we got went in a misleading direction.
EPC: B / C
Last update 2019
This was one of the coldest houses we ever lived! No floor insulation the carpet was on floorboards! Two winters freeze to death! The storage heaters did not performed and the underfloor heating was so expensive £500 pm so unaffordable! Gaps in the patio door lost heat we only could sit in the house with blankets. Reported the patio-door gap from day one nothing was happening until end of second winter. There was a wood burner totally useless just polluting the air and the room was cold as soon the fire stopped.
The wood burner totally useless however they insisted to clean it which cost £45. Our chimney man said it has not been cleaned for some years!
The landlady said we cleaned it so totally untrustworthy!
K&C did not told us that the landlady lives next door with her barking dog!
It’s nice to given the choice if I want to live next to a nosey landlady!
No pets allowed for us by the way!
In the summer the fumes of petrol comes from the A27 it stinks so can’t sit in the garden. There are neighbours burning grass in their garden midweek the smoke was unbearable. In Falmer that’s ok smoke away!
We had rats in the attic not just one a nest so pest control came it took two rounds to kill them.
The wood lice upstairs was madness they came from everywhere pipes, gaps shower drains or roof in the bed, curtains, walls never seen anything like it! Harmless insects but unpleasant!
Check-in report:
Agent gave us the key and check in report was left basically do it yourself.
The garden front and back was redone by a landscape gardener.
I always keep the garden tidy never had any issues or problems with the deposit.
This landlady wanted it back as received.
She kept £300 from the deposit no clear answer for what messing us about.
The front garden is a gravel parking nothing to look at!
The two years of living there was a nightmare, financially draining and ripped off! Only one house inspection and that was poor too.
Will never use this agency again! Why? Check out process with Countrywide topped it. No wonder they have 90% one star reviews read it!
No negation skills no professionalism I am shocked how countrywide can survive as a business👎🏻
Consumer · 25 June 2025
★★★★★ 5/5
TrustpilotGreat experience with letting a…
Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting
Raymond · 4 August 2026
★★★★★ 5/5
GoogleI’ve had the pleasure of Eloise being my sales advisor. From the get go, she has been incredible! She’s kept me informed without me having to chase things up, so easy to talk to and the experience has been so pleasant the whole time. I really couldn’t fault her or her professionalism!
Kitty · 12 June 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMany thanks to the King and Chasemore sales team, who were fantastic throughout what turned into a long deal. Lorna and Jo were always available and willing to help chase solicitors to ensure everything went as smoothly as possible.
Lorna was brilliant- even as a buyer I really felt she was committed to ensuring that I found the right place for me and was highly organised and supportive.
I would not hesitate to use their services again or recommend to others.
Jack · 25 October 2023
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good customer service and always happy to help! Amelia especially has helped us every step of the way since moving into our rented flat! Always happy to help us or listen to our concerns :)
Chloe · 12 September 2026
Agent replied · 12 October 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
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