Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every King & Chasemore office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you to Amber and the team - you not only found me a lovely new home to rent, but were helpful and a pleasure to deal with

Julia · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave us your 5* review! Kind regards, Scott

5/5

Google

Jess is fantastic really professional but also a lovely lady who really helped me with the property I’m in I couldn’t fault her with the help she gave me thankyou Jess !

Alex · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott

5/5

Google

Definitely would recommend. Took less than a week from looking at the property to receiving the keys with all aspects from utilities to internet to insurance covered easily and remotely. Excellent experience.

Bridie · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

1/5

Google

Very disappointed with the service provided by King and Chasemore (Horley) in relation to the sale of my house. I see that the Horley branch has now closed and I can understand why. Early signs indications of my sale with King and Chasemore were good with plenty of viewings resulting in two offers. I accepted the lower of the two as apparently these buyers were in a better financial position and in rented accommodation - however the buyers turned out to be not what they seemed - total time-wasters in fact. Matters came to a head when they offered via their solicitor an exchange of contracts with 0% deposit being paid by them (this is not a typo). Nobody from K&C bothered to tell me that this was maybe a potentially bad move for me, they are after all supposed to be acting in my best interests. I was paying the standard 10% on the house that I was buying. I obviously saw the flaw in this idea but there may be some that wouldn’t. The chain therefore collapsed. Another concern was the offer made to me via a leaflet drop - £1250 off the standard commission rate. When I raised this I found that of course I wasn’t on the standard rate - on querying how many of the seven local properties currently on K&C’s books were I was told that this was privileged information. In fact when questioned the manager did not even know what the standard rate was! It’s practices such as this that give estate agents a poor reputation. I have now sold my property through another Horley estate agent who was far more professional. King and Chasemore were an absolute disgrace! Also, beware the conveyancing company that they recommend (and take a £50 backhander for doing so) - they were also diabolical.

David · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

We can highly recommend Andy AT K&C, weare from out of country and should say Andy is the first of many agents we met with in the U.K that is in fact making potential clients feel at ease. We are of the opinion that customer service is non existing in the UK until we met Andy. He is very responsive and professional. He communicates and do not leave anyone in the dark. He is always willing to accommodate you and find alternatives. Very helpful and will assist finding solutions to any problem. You are an asset to K&C Andy. Thank you so much. Christiaan and Rubina Steyn Thank you AndyPositiveResponsiveness, Professionalism

CHRIS · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

The team is very friendly, attentive, organized, and very agile. I felt very fortunate for renting my apartment with them, from the first moment always showing interest and being very attentive translating emails in my first language. I am very satisfied with everyone's work, congratulations ..

Renata · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

Thanks to Bruno I was able to move. This is the long and short of it. It was a tough process but his persistence got the sale through. I gave up at times but he never did. He goes above and beyond his job. And he is a really lovely guy as well. Thanks to Neil as well who was also a real help at times. But the real hero is Bruno.

J · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.

5/5

Google

Had to move quickly because of a new job opportunity. King and Chasemore were the first Letting Agents I met, and their attention to detail and help was really appreciated. First viewing I decided to let the property. Special mention for Amber who guided me through the whole process. Thanks!

Gobuddygo1 · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

I have used King and Chasemore in Crawley for a number of years. They are without doubt a five star Estate and Letting Agency. Nothing is ever too much trouble and they do what they say they are going to do; whether that is resolve things like electricity bill 'issues' to finding a new tenant 'within 48 hours'. So to Andy, Becky, Amber and the rest of the team a huge thanks. There is only one letting agency worth doing business with.

Damian · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

I recently have been dealing with adam from this branch, and I have to say he is by far the best, most professional, polite kind and courteous letting agent I have ever dealt with. He walked me through every step of the process and kept me updated on every peice of information I needed.all this is throughout the covid 19 pandemic. His organisation and how he has adapted to the situation the nation is in right now is outstanding. It's almost as if he has worked through a pandemic before. Amazing fellaPositiveResponsiveness, Professionalism

Adam · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

My partner and I are very happy that we have found an agency that is actually organised and communicates well. Adam has been excellent, he has consistently followed through and the process could not of gone smoother. Outstanding service. Thank you K&C Jessy SandersPositiveResponsiveness, Quality, Professionalism

Jessy · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I found King & Chasemore to be very helpful and even though it took a long time for my property to sell they never gave up. Always telling me about visits, appointments and reports of comments from visitors. I would certainly recommend them to anybody considering an alternative agent or looking for one for the first time. I also thought their brochure was brilliant and full of useful information.PositiveResponsiveness, Quality, Professionalism, Value

TSP · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Great services from local branch in Saltdean. I was mainly dealing with Wes and he helped me to find fantastic tenants and sorted out all the papers needed. Minimal involvement from my side. Always very responsive.PositiveResponsiveness, Quality, Professionalism

Sandra · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.

5/5

Google

At one of the worst times to sell a house - BREXIT, followed by the Election, then Covid19 - Sam Pattison was with me every step of the way When so many estates agents promise everything and deliver nothing, Sam said he would sell and he never wavered. He was good natured, determined, kept me informed and tried everything to sell the property when, at times, it seemed impossible. But he delivered! Would I recommend him? 100% every time.PositiveResponsiveness, Quality, Professionalism, Value

Alexandra · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations

5/5

Google

King & chasemore saltdean, have been amazing! All the staff were really helpful and prompt. In particular susie really did go all out to be helpful , nothing was ever a problem! A very experienced agent. Also Kayleigh was great too. I would definitely use this agency again and highly recommend them. Thank you.PositiveResponsiveness, Professionalism

Angie · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

1/5

Facebook

absolutely awful staff. money grabbing agents steer clear you have been warned.

Hardy · 1 July 2020 · King & Chasemore Bognor Regis Sales

Agent replied · 22 February 2025

Hi Robert, We were very surprised to receive a review like this, and have checked our database to call you and understand what has happened. However, we do not have your name on our database, nor any other indication that we have served you as a customer before. We see that you leave in Devon and as we do not cover that area, perhaps you have us confused with another agent? Some of our customers have previously had their accounts hacked in order to leave negative reviews - and in some cases, negative reviews have even proved to be from spam accounts (most unfair, I'm sure you'll agree). It would be great to get to the bottom of this, please could you let us know your registered name and contact details so that we can address this properly? If you would like to email us your details or speak to us regarding this review, please send an email to marketing@michaeljones.co.uk. Thank you

1/5

Facebook

AVOID AT ALL COSTS LOOM ELSEWHERE

Cee · 22 June 2020 · King & Chasemore Bognor Regis Sales

Agent replied · 22 February 2025

Hi Cee, We’re sorry to hear you feel you’ve had a bad experience with us and would like the opportunity to resolve this - but we do not have any record of you on our systems. We take reviews very seriously and have thoroughly checked our lettings database, sales database and enquiries database. We’ve also noticed you live in Scotland and as we do not serve this area, are wondering if you have mistaken us for another agent. Please message us with your full name, contact number and the branch you dealt with, we can then arrange for a senior member of staff to call you. We look forward to hearing from you soon Michael Jones Team

1/5

Google

Rating only, no written review.

Rasha · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Good morning Rasha, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Kate and the team were very helpful in finding us a flat and sorting everything out for us

Thomas · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank Thomas for the excellent 5* review. Best wishes, Lucy

5/5

Google

We had a brilliant experience with Rebecca, Kate and Hannah. Very friendly, efficient and a smooth transition moving into our lovely new flat. I'd highly recommend. Thank you!

Sam · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your brilliant 5* review regarding our King & Chasemore team. We are so pleased you found our staff efficient and professional. Thank you for your recommendation. Best wishes, Lucy.

5/5

Google

There has been few bit and pieces to be fix in my new flat and Zoe M. - Property Manager- was friendly, helpful and responded to my email and requests as soon as possible. Great customer services. Thank you Zoe!

Carolina · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

5/5

Google

My foray into being a tenant for the first time was interesting! I walked around Hove and spoke to 11 lettings agents, of them - Kate at King & Chasemore was by far the most helpful, friendly and genuinely made me feel she had time to talk to me. I returned from my travels a month later and went straight back to her, she found me the most fabulous basement flat in Hove and the rest is history! I highly recommend King & Chasemore in Hove; Kate, Hannah and Zoe have all been quick to respond to my queries, helpful with advice and have a good sense of humour when it is needed. Thank you to the whole team, I am genuinely grateful for your help.

Kendra · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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