5/5
GoogleHelpful and efficient
Agent replied · 30 July 2023
Thank you very much for your 5 star review!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,849 reviews on Google only. Show every review
Google5/5
GoogleVery friendly and helpful Estate Agent service. Our agent Hanan showed us around a few different properties and guided us through the entire process from initial offer to referencing and move-in. She was always available via Whatsapp when we had any questions and never pushed us to agree to anything we weren't happy with. We are thoroughly satisfied with the service and would highly recommend to anyone looking to rent in the area!
Agent replied
Dear Daniel, Thank you for taking the time out to post this review. Very glad to hear that Hanan was a great assistance when helping to secure the flat for you and you would recommend her for anyone looking to rent, we'll make sure she will will receive your kind words. Thank you, JLL Finsbury Park Team
1/5
GoogleCould give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court
Agent replied
Hi there, Sorry to hear that you had bad experience with your deposit release. Since we could not locate you on our data base, we could not check our records. If you wish to discuss this further with me please get in touch on Lynsey.Smith@eu.jll.com. Many thanks, Lynsey Smith Head of Property Management
5/5
GoogleCannot recommend JLL enough! We had a great experience with Eilis and Bruna. Both were very helpful and informative , answering all of our many questions as a first time renter. …
Agent replied · 12 April 2023
Dear Lauren, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleWe’ve bought, sold and rented out places using various estate agents in Greenwich but would now only use JLL. By far the best and most professional in the area. Ed and Micheal on the sales …
Agent replied
Hi there, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleWe recently purchased a property in Maze Hill and Michael Chu was the estate agent managing the process. We can't thank him enough for all the assistance during the buy. The …
Agent replied
Dear Andrea, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleThank you to Eilis Moloney Lettings Negotiator I just wanted to recognise the hard work and effort put in by Eilis. She has …
Agent replied
Hi there, Thank you very much for such a fantastic review! It makes it all the more … More
5/5
GoogleWe've recently rented a property through JLL and we very happy with the service we've received. Eilis from the Greenwich office has been incredibly helpful, always responding to our queries efficiently and clearly. We're really grateful for …
Agent replied
Dear Fenella, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleI have been with JLL for over 5 years during which I was assigned various property managers. I experienced JLL as a generally positive property agency. However, Ahmed ShahidAzizhas really stood out and has made a difference to me. Ahmed …
Agent replied
Dear Tobias, We really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleThanks to the real estate agent George Lamb who patiently introduced me the relevant information about renting a house, the work efficiency is also very fast, a very pleasant cooperation!
Agent replied
Dear Xingyu, We are very happy to hear you had great experience at JLL! Thank you for your kind words about George too, we are certain he will be very pleased to see this! Thank you, JLL
5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
Agent replied
Dear George, Many thanks for the 5-star rating, it means a lot to us! Fantastic to hear that Eilis was very helpful, responsive and that she made first time renting experience enjoyable. We are certain Elis will be very happy to see your kind words here. Thank you, JLL Greenwich Team
1/5
GoogleWhile I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are …
Agent replied · 22 August 2026
Dear Gloria, I’m sorry to have read your comments here and I would like to look in to this … More
5/5
GoogleI'm glad with the service such professional staff.. And so thankful to Eilis Moloney who helping me in the renting process, she's always there for my enquiries .. Many thanks 😊 …
Agent replied
Dear Khulud, Thank you for taking the time to leave this review. … More
5/5
GoogleEd was our main point of contact for a Greenwich property that we just successfully exchanged on - an extremely painless process. As first-time buyers, Ed made us feel very comfortable with the process and made sure to keep us posted on any …
Agent replied
Dear Martin, We can't thank you enough for taking the time to leave this review. … More
5/5
GoogleIsobel and Bruna were my main contact at JLL. We were looking to move Greenwich and I reached out to Isobel and discussed what we were looking for and our budget, she came back to us with an outstanding …
Agent replied
Dear Abdellah, Thank you for this excellent review. … More
5/5
GoogleOur experience with JLL was fantastic and Dovile, our primary contact, provided the best experience I have had from an agent. She communicated extremely well and in a timely manner and offered great insight into all aspects of our move to …
Agent replied · 21 June 2024
Dear Parker, Thank you very much for sharing your experience with us. … More
4/5
GoogleJLL has been managing our property in Meridian South since 2013. Owing to the pandemic, it has been particularly difficult for all people involved and we appreciate that tasks were off schedule, e.g. the mid-term property inspection. …
Agent replied
Dear May, Thank you for taking the time to leave this review. … More
5/5
GoogleWe’ve just completed a purchase in Greenwich and I couldn’t be happier with the service we received from Michael Chu and JLL. He was so helpful at every stage, working proactively to help the sale move at speed. I have no doubt that without …
Agent replied · 21 June 2024
Hi Joe, Thank you for this excellent review. … More
5/5
GoogleWe have just recently rented a flat through JLL and have been very happy with the process. Eilis from the office was very responsive, professional and empathetic. She really made the search easier for us by suggesting and making us view …
Agent replied
Dear Joy, We can't thank you enough for your 5 star review! … More
5/5
GoogleEduard is very professional and friendly. Always offering advice, guiding me through the process , patient with all my questions and queries and above all, did everything he promised. …
Agent replied · 21 June 2024
Dear Maria, We can't thank you enough for this wonderful review! … More
5/5
GoogleI recently purchased a house in Greenwich through JLL and was extremely happy with support provided. As a first time buyer with limited time, Michael was super responsive and professional from the onset, enabling excellent communication …
Agent replied
Dear Emer, Thank you for taking the time to leave this review. … More
5/5
GoogleI write to thank Alamgir Khan (Property Manager of JLL, Canary Wharf) for the prompt, professional and efficient services delivered to me as landlord in Silkworks (Adana Building). The prompt services are extremely useful to me and are …
Agent replied
Dear Leung, Lovely to hear you had a great experience with Alamgir and that he was prompt, … More
5/5
GoogleMr Khan Alamgir from JLL he did superb work regard to my rental issue problem and solve it in a very fast manner way, i would like to thank him.. So far among all of my property managers in JLL he is as a very responsible …
Agent replied
Hi there, Thank you for your lovely review and kind words about Alamgir, we really … More
5/5
GoogleExcellent service and support from Dovile Tamulyte and Helena Borgese from JLL. They were very professional, always available to answer any queries we had, took the time to explain all aspects of the lease (multiple times!) to us and were …
Agent replied
Dear Rohit, We are really pleased to hear you enjoyed your experience with us thanks to … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
