Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
4/5
GoogleSo my first experience with JLL Greenwich was terrible. They were late in contacting me when there were delayed payments or client related problems. …
Dear Gauri, Thank you for taking the time and sharing your experience with us, we are … More
1/5
GoogleCould give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court
Hi there, Sorry to hear that you had bad experience with your deposit release. Since we could not locate you on our data base, we could not check our records. If you wish to discuss this further with me please get in touch on Lynsey.Smith@eu.jll.com. Many thanks, Lynsey Smith Head of Property Management
1/5
GoogleDisappointing services. I asked the property manager to get the acceptance from the tenant to pay for the cleaning fee as the check out report mentions further cleaning needed. She arranged the cleaning and deduct tenant’s deposit without their acceptance. Eventually, the tenant lodged a dispute to TDS. New tenant moved in for less than a month and requested to fix the door. JLL paid the expense by deducting from the rent without my consent. It’s not the first time, unacceptable! Check in report is yet to be received after 1 mth since new tenant moved in. Chased the report but no response.
Dear Wong, I am sorry to read your 1 star review, we looked at our data base but could not locate your name. If you wish to discuss this further please contact me on Lynsey.Smith@eu.jll.com. Thank you, Lynsey Smith Head of Property Management
5/5
GoogleI recently completed a property purchase with the help of Marco Cardin who was an excellent guide through the entire process. He always got things sorted promptly, he gave me a great recommendation for a solicitor and I felt well cared for …
Dear Andreas, Thank you for the 5* Google Review and for taking the time to share your … More
1/5
GoogleHave sent and contacted JLL quite a few times but never heard back. It’s been almost one and half year, still haven’t got my deposit back. I won’t recommend anyone to rent or buy from JLL and will high recommend international students to …
Dear Nina, I’m sorry to have read your comments. I would like to look in to this matter and … More
5/5
GoogleMarco Cardin has been an absolute gem. He has made the experience of selling a property a breeze. Helpful at every stage. …
Dear Mona, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleFrom the very start till the end Marco has been ‘Ace’..thoroughly professional and always willing go above and beyond. He has always been on the other side of line if ever i had any query and prompt to follow things up for me efficiently. …
Dear Pooja, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleGreat service provided by the JLL Team and specifically Victoria M at the Stratford office during our house search. Victoria has definitely given us the fastest responses to our messages and shown great availability throughout. The renting …
Dear Giulio, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team and Victoria in this case when their service has been acknowledged, we'll make sure to pass this on to her. … More
5/5
GoogleMarco Cardin helped us in the whole process to purchase a flat. Marco was always available to answer our questions, he showed us the apartment 3 times before making a final decision and was very fast to get answers to our questions. I cant …
Dear Laura, Thank you very much for sharing your experience with us. … More
3/5
GoogleGenerally ok, but not perfect. They used bad subcontractors - in particular Kent Domestic who knowingly fitted a heat alarm without batteries and LetCheck inventory company. JLL were not proactive in fixing all issues raised in check-in …
Dear Chris, I am sorry to hear that you had issues with the subcontractors that JLL used, we … More
5/5
GoogleJLL Stratford assisted us in the sale of our 1-bedroom flat in early 2022. The team led by Adam is extremely professional and will guide you throughout the process. Marco was the agent running with the sales process and also did a fantastic …
Hi there, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleI am genuinely grateful to Marco Cardin, estate agent at JLL. We just bought a flat and he made us navigate the extremely stressful process with his constant advice and reassurance. His pleasant and polite demeanour, knowledge of the market …
Dear Padma, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleWe have just bought a flat in London through JLL. From the beginning to the recent exchange of contract, the whole process was made easier because of Marco Cardin. He is a most committed, sincere and dedicated estate agent that we have ever …
Dear Krish, It's great to hear that you have had a brilliant experience with Marco and that … More
5/5
GoogleProfessionalism personified. Working with JLL, specifically George Reeves made finding a flat in this time of Real estate Market Chaos A pleasant and streamlined process. …
Dear Hamza, Thank you very much for your 5 star review. … More
5/5
GoogleMr George Revees from JLL had been great on helping me to find the new property. I contacted him two weeks before moving and he managed to find me a great flat in this short period of time. I appriciate his professionism and passion on …
Dear Steven, We really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleThanks to the agent George Reeves I was able to find the appartment in the building I wanted to live,his help and assistance throughout the whole period helped to secure the flat quickly within 2 days after I found an appartment. …
Dear Ulyana, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
Googleit was indeed a pleasant experience interacting with Ms Reem from JLL who always responded positively and very quickly. Her support helped in resolving many issues of the buyer to reach the fast exchange of contract. my solicitor also …
Dear Umer, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleRecently rented a property through JLL and the experience was great. Right from the start George Reeves (the agent) was extremely informative. The whole process was very efficient and professional. Having dealt with a lot of agents …
Dear Petur, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleWe are a couple come from HongKong first time stay in UK looking for a place for rent . Over one and half months staying in hotel we were not easy rent a house in …
Thanks Andy for sharing your experience with us! We're very pleased you enjoyed our services. We work hard to make sure every … More
5/5
GoogleWonderful experience renting through JLL. Our agent George Reeves was excellent!! He was extremely helpful and efficient. Communication was quick and made the whole process seamless. I’ve dealt with numerous agents in the area and hands …
Dear Niko, Thank you for taking the time to share your experience with us. … More
5/5
GoogleThe renting procedure was easily accessible and very straightforward and the service was exceptionally prompt. George Reeves finalised the rent of our apartment online while I was in Dubai in no time while attending to all our queries and …
Dear Nada, We can't thank you enough for this excellent review! … More
5/5
GoogleExcellent service from Faye who supported us all the way throughout the tenancy process. I would also like to say Kirsten was fantastic through the process and, was always quick to answer any questions me or my friends had. We wanted to …
Hi there, Thank you for sharing your experience with us. … More
1/5
GoogleI rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.
Dear Elle, We are sorry to read your comments here! We checked our records and can see that JLL has dealt with the issues and this is now being handled by other parties. Hope everything will be sported soon and all the best. Many thanks, JLL
1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Dear Armen, I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com Thank you, Eve Larard-Tansley Property Management Team Leader
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
