Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,400 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,869

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,849 reviews on Google only. Show every review

1/5

Google

No communication whatsoever.. would've given 0 stars if I could...called them for 4 days continuously regarding a property I NEEDED to rent cuz I was basically going homeless and I work in care..told them all about it they insured me I'll be getting more information about the property..gave them my contact and everything..even emailed them 3 times for a week begging for the information BUT NO ANSWER..next day.. literally a week before I'm homeless I see on their website that the property is let agreed and it's gone.. that's it. All done. Gone. And mind you I still hadn't received any information regarding the property after I was assured that they will email me. Do not trust them. Seriously the worst experience ever.

Aiman · 24 October 2022 · JLL Leeds

5/5

Google

Very efficient in organising our tenancy Very professional with multiple team members helping us to progress with our tenancy …

Dom · 21 October 2022 · JLL Manchester

Agent replied · 12 April 2023

Dear Dom, Thank you for taking the time to leave such a great review, your comments are … More

1/5

Google

Wouldn’t give them a single start if it wasn’t for requiring at least one to leave a review. …

H · 21 October 2022 · JLL Manchester

Agent replied

Hi there, I'm disappointed to read your 1 star review and would like to help you to solve … More

5/5

Google

Have lived in a JLL property for almost 2 years and been really impressed with the service so far. My partner and I have had terrible experiences with other letting agents in the past (problems not being sorted, slow responses from the team …

Lisa · 21 October 2022 · JLL Manchester

Agent replied

Dear Lisa, It's great to hear that you have had a brilliant 5 star experience with … More

5/5

Google

I have been working with JLL as a contractor-decorator for few years now and I am very impressed with how professional, transparent and trustworthy they are. They genuinely care about their clients whilst also maintaining good relationship with local trades people which overall helps everyone and makes client journey hassle free. Recommend!

Ervin · 14 October 2022 · JLL Finsbury Park

Agent replied

Dear Ervin, Your review means a lot us. We work hard to deliver a great service and we are pleased to hear we have achieved. We are certain Finsbury Park team will be grateful or this review! Thank you, JLL

5/5

Google

Service with JLL has been excellent and efficient. Hanan our Letting agent gave necessary advice and was always available. Definitely made the process of renting much better. She has always stood out as a helping hand. Alessandra has also been of great help, her advice when arriving into the property was really friendly and transmitted assurance. The team is profesional and honest, thank you for everything!

P · 14 October 2022 · JLL Finsbury Park

Agent replied

Hi there, We are very grateful for your 5 star review, it means a lot to us! Great to hear Hanan and Alessandra made the whole process of renting smooth, we are certain they will be thrilled to read your kind words and we hope you will enjoy your new home. Thank you, JLL

1/5

Google

AVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times …

Elen · 9 October 2022 · JLL Manchester

Agent replied

Dear Elen, I’m sorry to read your comments here. I would like to look into issues you … More

5/5

Google

Excellent service provided by the JLL team especially Faye H, Kirsten and also Chris at the onset with the viewings. They were all very professional and prompt in responding to our questions/ enquiries. They have been very responsive so far …

Jaaved · 9 October 2022 · JLL Manchester

Agent replied

Dear Jaaved, Thank you for taking the time to leave such a great review, your comments are … More

5/5

Google

I recently purchased a house in Greenwich through JLL and was extremely happy with support provided. As a first time buyer with limited time, Michael was super responsive and professional from the onset, enabling excellent communication …

Emer · 8 October 2022 · JLL Blackheath

Agent replied

Dear Emer, Thank you for taking the time to leave this review. … More

1/5

Google

While I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are …

G · 8 October 2022 · JLL Blackheath

Agent replied · 8 October 2026

Dear Gloria, I’m sorry to have read your comments here and I would like to look in to this … More

5/5

Google

I'm glad with the service such professional staff.. And so thankful to Eilis Moloney who helping me in the renting process, she's always there for my enquiries .. Many thanks 😊 …

Khulud · 8 October 2022 · JLL Blackheath

Agent replied · 21 June 2024

Dear Khulud, Thank you for taking the time to leave this review. … More

5/5

Google

I write to thank Alamgir Khan (Property Manager of JLL, Canary Wharf) for the prompt, professional and efficient services delivered to me as landlord in Silkworks (Adana Building). The prompt services are extremely useful to me and are …

E · 8 October 2022 · JLL Blackheath

Agent replied · 12 April 2023

Dear Leung, Lovely to hear you had a great experience with Alamgir and that he was prompt, … More

5/5

Google

Mr Khan Alamgir from JLL he did superb work regard to my rental issue problem and solve it in a very fast manner way, i would like to thank him.. So far among all of my property managers in JLL he is as a very responsible …

LL · 8 October 2022 · JLL Blackheath

Agent replied · 12 April 2023

Hi there, Thank you for your lovely review and kind words about Alamgir, we really … More

5/5

Google

Ed was our main point of contact for a Greenwich property that we just successfully exchanged on - an extremely painless process. As first-time buyers, Ed made us feel very comfortable with the process and made sure to keep us posted on any …

Martin · 8 October 2022 · JLL Blackheath

Agent replied

Dear Martin, We can't thank you enough for taking the time to leave this review. … More

5/5

Google

Isobel and Bruna were my main contact at JLL. We were looking to move Greenwich and I reached out to Isobel and discussed what we were looking for and our budget, she came back to us with an outstanding …

Abdellah · 8 October 2022 · JLL Blackheath

Agent replied

Dear Abdellah, Thank you for this excellent review. … More

5/5

Google

Great service by Eilis at the Greenwich location. Having been looking for a property for a relocation for over a month, I had spoken with agencies and agents of all levels. …

Matt · 8 October 2022 · JLL Blackheath

Agent replied

Dear Matt, We're happy to see that you had a 5-Star experience … More

5/5

Google

Excellent service and support from Dovile Tamulyte and Helena Borgese from JLL. They were very professional, always available to answer any queries we had, took the time to explain all aspects of the lease (multiple times!) to us and were …

Rohit · 8 October 2022 · JLL Blackheath

Agent replied

Dear Rohit, We are really pleased to hear you enjoyed your experience with us thanks to … More

5/5

Google

Our experience with JLL was fantastic and Dovile, our primary contact, provided the best experience I have had from an agent. She communicated extremely well and in a timely manner and offered great insight into all aspects of our move to …

Parker · 8 October 2022 · JLL Blackheath

Agent replied · 21 June 2024

Dear Parker, Thank you very much for sharing your experience with us. … More

4/5

Google

JLL has been managing our property in Meridian South since 2013. Owing to the pandemic, it has been particularly difficult for all people involved and we appreciate that tasks were off schedule, e.g. the mid-term property inspection. …

May · 8 October 2022 · JLL Blackheath

Agent replied

Dear May, Thank you for taking the time to leave this review. … More

5/5

Google

We’ve just completed a purchase in Greenwich and I couldn’t be happier with the service we received from Michael Chu and JLL. He was so helpful at every stage, working proactively to help the sale move at speed. I have no doubt that without …

Joe · 8 October 2022 · JLL Blackheath

Agent replied · 21 June 2024

Hi Joe, Thank you for this excellent review. … More

5/5

Google

We recently contacted JLL Greenwich to rent a property in this area and so far we have had a good experience with them, especially with Eilis Moloney who managed the letting of the house. She is polite and always gets back to you shortly. …

Mireia · 8 October 2022 · JLL Blackheath

Agent replied

Dear Mireia, Thank you for your review, and mentioning your experience with Elis in our … More

5/5

Google

Professional, Efficient, Helpful and Friendly team at JLL Greenwich Ahmed ShahidAziz is tailor-made for this job. He has proven to be really prompt and helpful, proactive and always available to take our calls and answer our …

Mihai · 8 October 2022 · JLL Blackheath

Agent replied

Dear Mihai, We are very grateful for your for your 5 star review, your comments are really … More

5/5

Google

Quick response and great communication, despite it took a bit longer than expected to solve the issue in our apartment but I must mention Keeley Wesley who took over our case as a Property Manager and responded very quickly, literally the …

Alexander · 8 October 2022 · JLL Blackheath

Agent replied

Dear Alexander, We can't thank you enough for sharing your experience with us! … More

5/5

Google

We have just recently rented a flat through JLL and have been very happy with the process. Eilis from the office was very responsive, professional and empathetic. She really made the search easier for us by suggesting and making us view …

Joy · 8 October 2022 · JLL Blackheath

Agent replied

Dear Joy, We can't thank you enough for your 5 star review! … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Reviews may appear on more than one platform.

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