Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleThey are always very kind. Typically i am in touch with Ms. Catherine Mclaughlin who is always very kind and helpful and she helped me several times to fix a very important and urgent matter
Dear Alessio, thank you for your kind comments regarding Catherine and your 5* review. Pleased to hear you're in good hands! Thank you, JLL Manchester Team
5/5
GoogleRating only, no written review.
Thank you for your 5* rating!
5/5
GoogleDealt with Megan from Chelsea office. She’s very professional and polite, made things smooth and efficient for us which led to an offer being quickly accepted. Good service
Dear Giovanni, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better thanks to Megan! We'll make sure she will receive this lovely feedback! Thank you, JLL
5/5
GoogleI appreciate your time
Dear Peter, We are very grateful for your 5 star rating! JLL Knightsbridge Team
5/5
GoogleRating only, no written review.
5/5
GoogleTop office in top location, we love it...
5/5
GoogleRating only, no written review.
Dear Mina, Thank you for your 5 start rating! … More
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating Georgios!
5/5
GoogleWas a pleasure working with Kirsten and Faye. They helped me throughout the process and very friendly. Will recommend to others to go with this agency.
Dear Dipti, Thank you for your 5 star review! … More
5/5
GoogleJLL have been a great help to me in finding a flat to rent. They have been supportive and quick to reply at every step and have made what was becoming quite a stressful time simple and painless. I thank all those involved!
Dear Thomas, Thank you for taking the time and sharing your experience with us! … More
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Hi there, I am sorry to read your comments here I and would like to help you to solve the … More
5/5
GoogleExcellent service from star to completion. I would without a doubt use JLL Estate Agent. Catherine Mclaughlin was outstanding in her customer service , efficient helpful and always in regular contact. Highly recommended.
Dear Shirley, It’s great to hear that you have had a brilliant experience with Catherine and … More
5/5
GoogleHave been with JLL for around 2 years so far and have had no problems at all. Catherine Payne has been super helpful and gets back to us really quickly whenever a problem has come up with the property / have any queries with the tenancy. Any sub-contractor repair people we have dealt with have also been really friendly and helpful.
Dear Katie, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleHave been with JLL for the last 10 months and they've been amazing! Catherine Payne has been our property manager and could not recommend her more - always really prompt when we have a request or concern, and always super friendly. Couldn't recommend them more!
Dear Jemma, We really appreciate you having taken the time to post this review. It makes it … More
1/5
GoogleRating only, no written review.
Hi there, I am sorry your experience with us was not as we would have expected. As I … More
1/5
GoogleRating only, no written review.
Dear Mizanullah, We are sorry to see your 1 star rating, please see my details below if you wish … More
1/5
GoogleUseless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional
Dear Damian, I am unable to locate you on our database. Please find my contact details if you … More
5/5
GooglePrompt responses and helpful. Nice service for non-local tenants.
Dear Venice, Thank you for your 5 star review, it means a lot to us! Thank you, JLL
1/5
GoogleDo NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.
Dear Zoovie, Sorry to read your comments here, summer time is extremely busy time and we do … More
5/5
GoogleI had a wonderful experience with JLL. They were helpful every step of the way. Would recommend to anyone!
Dear Becky, Thank you for taking the time out to leave us 5 star review. Great to hear that the team was helpful every step of the way! Thank you, JLL Manchester Team
5/5
GoogleWhen no other letting agencies in Manchester were even answering the phone JLL helped me step by step to find a place.Tjey have great customer service.Thanks so much!
Hi there, We are very grateful for your 5 star review, it means a lot to us! Thank you, JLL Manchester Team
5/5
GoogleOur JLL agent Catherine is very supportive, and we are satisfied and happy to work with her.
Dear Chan, We are very grateful for your 5 start review and for your kind words about Catherine too. JLL Manchester Team
5/5
GoogleFantastic service, new tenant found in 2 days. Katy Henstock was brilliant. Well done JLL
Dear Tony, We are very grateful for your 5 star review, it means a lot to us! Fantastic to hear that Katy has managed to find you a property within 2 days! Thank you, JLL Manchester Team
5/5
GoogleVery lucky to have Catherine Payne as my agent. She has always been quick with her response when I need an answer. A very responsible agent!
Dear Florence, Feedback like yours is very valuable to us! Thrilled to hear that Catherine has been helpful, professional and responsive! We will make sure this lovely review will reach her! Thank you, JLL Manchester Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
