★★★★★ 5/5
GoogleExcellent communications and execution. Was working with George Lamb and he is a great high quality professional, helped me to close my deal in literally 48 hours, very responsive and on top of things. Highly recommend.
Eduard · 15 May 2023 · JLL Kensington
Agent replied · 14 April 2023
Dear Eduard, we are so grateful that you took the time to share your feedback with us. It's unbelievable that George managed to close down the deal in 48 hours, we hope you 're enjoying your new home and we will make sure to pass this on to … More
★★★★★ 5/5
GoogleWas a pleasure working with George Reeves who was a great help in sorting out my move to London. Big thanks!
Karl · 15 May 2023 · JLL Kensington
Agent replied · 14 April 2023
Dear Kar, we are happy to hear you had great experience at JLL thanks to George! Hope you are enjoying London! … More
★★★★★ 5/5
GoogleWe found our new flat via JLL, and George Reeves provided us with a great service. He carried out the whole process very quickly and we managed to secure the best offer. Very happy overall!
Chrysa · 15 May 2023 · JLL Kensington
Agent replied
Dear Chrysa,
we are very grateful for your 5 star review and your shout out to George, we … More
★★★★★ 5/5
GoogleGeorge Reeves did a great job finding a lovely home for my friend and me. Every question we had was answered promptly, everything was explained with great detail. Thank you George and JLL!
Anja · 15 May 2023 · JLL Kensington
Agent replied
Dear Anja,
we are really pleased to hear you enjoyed your experience with us and thank you … More
★★★★★ 1/5
GoogleAs many comments have already noted, avoid JLL. Expect them to hold your deposit after the check out report for no reason. Plucking charges from thin air.
Weeks have passed with no indication of the deposit being returned.
The service is all well and good when they want your money, but when they need to return your deposit it is a different story.
I would suggest all tenants to leave a review after you have your deposit returned.
Very unprofessional
Talal · 15 May 2023 · JLL City of London
Agent replied
Dear Talal,
Thank you for your feedback. I am sorry your experience with us was not as we would have expected. I would like to look at the issues you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com
Thank you,
Eve Larard-Tansley
Property Management Team Leader
★★★★★ 1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Armin · 8 May 2023 · JLL City of London
Agent replied · 8 May 2026
Dear Armen,
I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com
Thank you,
Eve Larard-Tansley
Property Management Team Leader
★★★★★ 5/5
GoogleI do not know what I would do without you
Saida · 8 May 2023 · JLL City of London
Agent replied · 30 July 2023
Dear Saida, thank you for your kind words and 5 star review!
Many thanks,
JLL
★★★★★ 5/5
GoogleThe quickest and painless renting ever experienced! Special thank you to Amelia for her guidance through all processes from showing the apartment to handing the keys to our future home.
Anna · 8 May 2023 · JLL City of London
Agent replied · 6 May 2023
Dear Anna, it’s great to hear that you have had a brilliant experience with your rental thanks to Amelia and she was helpful throughout the process. Enjoy your new home!
Thank you, JLL
★★★★★ 5/5
GoogleI worked with Alfonso Capogna to find and rent a flat - he went above an beyond to make sure I was happy with the flat as well as the terms and facilitated a very smooth move in process. Very efficient, great communication, and overall positive experience.
Tyisha · 8 May 2023 · JLL City of London
★★★★★ 5/5
GoogleI am about to move into a new property, and both Helena Grattan & Rosie Lynam have been extremely helpful in making this process as painless as possible. Have had a great experience with JLL so far
Morgan · 8 May 2023 · JLL City of London
Agent replied
Dear Morgan, we are very grateful for your 5 star review! Great to hear that rental process was as painless as possible thanks to Helena and Rosie, we hope you will enjoy your new home!
Thank you,
JLL City Team
★★★★★ 5/5
GoogleGreat service from the lettings team at JLL finding a new flat in a tricky time. Excellent communication and dedication throughout from Rosie Lynam at the London City Office made this process seamless.
Kobe · 8 May 2023 · JLL City of London
Agent replied
Dear Kobe, thank you for your 5a star review! Your opinion is valued greatly and it helps us maintain excellent standards of service to our customer. We will make sure to pass this on to Rosie.
Thank you,
JLL City Team
★★★★★ 5/5
GoogleFrom the initial contact to the holding deposit, viewing to the signing, everything went smoothly and professionally. Big shout out to Alfonso Capona and his team for facilitating what usually would be a stressful process into a completely seamless experience! I see why JLL is known as the best
Sherwin · 8 May 2023 · JLL City of London
Agent replied
Dear Sherwin,
we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review for Alfonso. We are certain he will be very pleased to see your feedback and we hope you will enjoy your new home.
Thank you,
JLL City Lettings Team
★★★★★ 5/5
GoogleI have worked with many agents in London, and I can confidently recommend Harry Martin. He really listened and understood our needs and provided suitable recommendations. He knows the market very well, and we are lucky to have crossed path with him!
Fiona · 8 May 2023 · JLL City of London
Agent replied
Dear Fiona,
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future.
Thank you,
City Sales Team
★★★★★ 5/5
GoogleAmelia Hoskin delivered incredible service in finding good potential tenants for us just within the same day right after getting the apartment on the market. She deals with everything efficiently and professionally. We are so thankful for your great help!
Teren · 8 May 2023 · JLL City of London
Agent replied
Dear Teren,
Dear Martin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review for Amelia. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact.
Thank you,
JLL City Team
★★★★★ 1/5
GoogleUPDATE to my below original review:
In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you …
Natalie · 7 May 2023 · JLL Chelsea
Agent replied · 7 May 2026
Hi there,
I am sorry to read your comments here! After looking in to our records, I can … More
★★★★★ 5/5
GoogleCurrently living in a JLL managed property and so far the process has been really smooth. Amelia was really helpful and responsive when finding the flat and dealing with the contract, and her and Antonella have been very pro-active sorting out issues as they have come up since moving in. Highly recommend so far :)
Chirag · 7 May 2023 · JLL City of London
Agent replied · 14 May 2023
Dear Chirag, thank you for taking the time out to leave such a lovely review! Pleased to hear that Amelia and Antonella have been great at solving the issues and responsive, we are certain they will be very grateful to read your comments!
Thank you,
JLL
★★★★★ 1/5
GoogleUPDATE to my below original review:
In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you DIRECTLY and you don’t reply either, it’s beyond frustrating at this point! Over a month of trying to reach someone at JLL to no avail!
I am SHOCKED that JLL is still in business to be honest, I am almost certain the previous reviews are fake and I give up with trying to contact your agency any more, DO NOT LIST YOUR PROPERTY HERE!!!!
Original review left May 28th:
I find it extremely difficult to believe these previous reviews are real reviews after calling for almost week now and leaving three separate messages with their “answering service” over the last 2 days and never hearing back about a property. It is beyond frustrating, especially during the stress of moving to be left in limbo time after time without any care or courtesy call by JLL. So unprofessional, i even tried selecting a different department from the automated menu when I called a few other times to get through to someone but still reached their “answering service” who are very nice but pretty useless as they can’t transfer you to anyone and just say everyone at the office is busy at this time. Well apparently everyone at the office has been busy since I originally called on Monday and it’s now Saturday, well Done on losing a potential Longterm client very quickly!
N · 4 May 2023 · JLL Chelsea
Agent replied
Hi there,
I am sorry to read your comments here! After looking in to our records, I can see that I did get in touch with you on Saturday, but if there's anything else you would like to discuss further, please do not hesitate to get in touch on 07841 199910.
Many thanks,
Neil Short
Head of PCL Lettings
★★★★★ 1/5
GoogleI rented a flat from them.
They were nightmare with my check-in.
- The tenancy started on 26 April 2022
- The end-of-tenancy cleaning was booked on 26 April. I don't regard it as a 'minor delay'. It was instead a mistake
- No one told me about the situation
- As it was clear that I could not move in on 26 April, I moved in on 27 April
- The quality of the end-of-tenancy cleaning was not good. I reported them (Kathrine Popiol) with pictures. They ignored my report
Below are the things that I have not received proper explanation yet:
- Nithiya emailed me to meet the inventory clerk at the concierge at 11 am on 26 April for the inventory and check-in
- I waited until 1 pm and eventually found out that the clerk had left the property around 10:10 am
Now they are torturing me with my check-out by scrutinising the quality of the end-of-tenancy cleaning done by a professional cleaning company I arranged. I'll update this review with the outcome.
Masato · 4 May 2023 · JLL City of London
Agent replied · 25 May 2023
Dear Masato, we are sorry to read your comments here and that our service was not as you would expect. If you would like to discuss issues named above please do not hesitate to get in touch on Hannah.Mitchell@jll.com.
Thank you,
Hannah Mitchell
City Lettings Manager
★★★★★ 5/5
GoogleVery professional and patient, good job done, Adam~
张衍之 · 1 May 2023 · JLL Canary Wharf
Agent replied · 30 July 2023
Hi there, thank you for your 5 star review and your kind words for Adam! Thank you, JLL
★★★★★ 5/5
GoogleRating only, no written review.
C · 19 April 2023 · JLL Leeds
★★★★★ 1/5
GoogleBooked a viewing and agent never turned up. Called the office they said 2 mins after already being 10mins late. Waited 30mins and Called the office twice went straight to voicemail
Seb · 19 April 2023 · JLL Leeds
★★★★★ 5/5
GoogleI've had a poor experience with estate agents in Leeds but Izzy at JLL was brilliant; affable, professional and prompt with emails.
Valentino · 19 April 2023 · JLL Leeds
★★★★★ 5/5
GoogleMy experience with Ms. Hanan Qassem was truly exceptional. ✨⭐️
⭐️👍
I was very stressed with finding the place to rent. From the first day that I met, she was always available to provide me with the information that I needed with kindly manner and nice voice. 👌 I felt like I was in good hand.
Overall, I am very lucky to meet with you. I would strongly recommend to everyone I know.
I also have to say that,
JLL is not just the agency, they are more than that with their professional team. 👏👏👏
Thank you so much Hanan🙏
Birsen Cileli
Bo · 2 April 2023 · JLL Finsbury Park
Agent replied · 1 June 2023
Hi there, we are extremely happy to hear that Hanan provided excellent service and thank you for your kind words about JLL, we are very grateful and hope you will enjoy your new home!
Thank you,
JLL
★★★★★ 5/5
GoogleExcellent assistance and communication throughout the entire process
Lushen · 31 March 2023 · JLL Manchester
Agent replied · 12 April 2023
Dear Lushen,
We are very grateful for your 5 star rating!
Thank you,
JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
