Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleBig shout out to Gemma for being so helpful with seeing through a change in tenancy, and to Omar for supporting us throughout our time in a JLL property!
Dear Flavia, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleThanks to Jennifer, she is a very nice and efficient agent. Every issues will be answered and solved patiently. JLL is a company worthy of trust.
Dear Anli, Thank you for taking the time to leave 5 star review. Fantastic to hear that … More
5/5
GoogleIt is an absolute pleasure working with Lauren & team. Not only are they professional and efficient but also genuinely polite and amiable. Looking forward to working on many more projects together!
Dear Bridget, Thank you for this touching note. Great to hear that you enjoyed working with … More
5/5
GoogleLauren Hatcliff and her team are a pleasure to deal with. Most of my interactions have been with Lauren herself who is polite, extremely knowledgeable and always professional.
5/5
GoogleWanted to thank JLL with facilitating the process of selling our flat. I would recommend them as they were professional and trustworthy. Special thanks goes to Danny at the Canary Wharf Office who was really helpful and kept on top of things throughout the complicated process, get him as your agent!
Dear Ernest, We are very happy to hear you had great experience at JLL! Pleased to hear that … More
1/5
GoogleThe staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.
Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our database, could you provide us with more information at Jo.Ferreira@jll.com and I could look into this for further you. Thank you, JLL
5/5
GoogleI'm a block manager in Canary Wharf. I worked Stefania Schiavon in this office on resolving issues with a disruptive tenant in one of the flats. She was very professional and great to work with.
Dear Max, thank you for taking the time out to post this lovely review! Pleased to see that Stefania is great at resolving issues and professional, we will make sure to share your kind words with her. Thank you, JLL
5/5
GooglePanashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL
5/5
GoogleI have rented a apartment, which is managed by JLL. Everything was handled smoothly and specially George Reeves was always prompt in giving resolution to our queries.
Dear Utsav, We strive to offer a 5* service to our clients and customers and we are so … More
5/5
GoogleKeep doing good job!
Dear Agata, Thank you very much for your 5 star review! … More
5/5
GoogleExcellent service and a great team helped to sell an apartment in Hammersmith special thanks goes to Reem who coordinated the whole process in a very professional way
Dear Khalid, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleWe had an amazing experience with George. He was really helpful and responded even out of his office hours. Highly recommend him
Dear Senada, Thank you for your review, and mentioning your experience with George. Reviews … More
5/5
GoogleThe best real estate agent I have encountered so far. Mos is a real pleasure to work with. He is professional, helpful and efficient. Highly recommend!
Dear Angela, It's lovely to hear your words of appreciation for Mos. Pleased to hear that he … More
4/5
GoogleHad Reem as our estate agent for the purchase of a flat in London. It was easy to establish a good rapport with her and she regularly kept in touch, communicating frequently and keeping an eye on the process through to completion. She was attentive and responsive throughout. Thank you Reem!
Dear Clare, Thank you very much for such a fantastic review! It makes it all the more … More
5/5
GoogleRenting through JLL has been a very easy and smooth experience. The agent George Reeves made all this possible. Communication has been efficient and he is always there to help accommodate to your needs. Thank you to George and JLL!
Dear Celine, We're very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleHighly impressive service - thank you Tom and Reem. I chose JLL to sell my flat (not a new build) on the basis of their access to international buyers. They did a great job in sourcing a number of interested parties and executing a smooth completion process
Dear Edward, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleAmazing experience renting with George Reeves and his team at JLL! He was very friendly, professional, and incredibly efficient in helping me secure my flat, even as I was communicating from abroad. I cannot recommend George and JLL enough if you're looking to find a place in London - excellent service!
Dear Jessica, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleI am very satisfied with the service and my apartment thank you very much George lamb
Dear Alexandre, … More
5/5
GoogleRating only, no written review.
Many thanks for leaving this 5* review for our Chesham team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleJacqui and the team are the estate agents I would want to deal with every time. We found them responsive, effective and personable, they mean and do what they say, and their advice always turned out to be spot-on. Because of external circumstances completely outside their influence they had to sell our house three times before the deal could go through. They approached this through varying market conditions with unfailing enthusiasm and effort, rapidly getting us a good result each time. Throughout an unusually complicated and frustrating process, Frosts were a constant help and reassurance, proactively following up on anything that was lagging, and fighting to progress our sale at every step in spite of significant obstacles. Even the other companies they suggested (solicitors, removals, etc.) were absolutely brilliant. When you move house there are normally several estate agents involved, and that experience showed us just how different they can be. Without exception, Jacqui and the whole of her team never fell short once, and were far superior to all the others we encountered. They are our first choice and we would recommend them without hesitation. To be clear, Frosts did not solicit or offer us anything for this review and it is given freely, purely in recognition for truly great service.
Hi Justin Many thanks for taking the time to write this fantastic 5* review for our Chesham Sales team. We are delighted to read that they are your first choice and you would recommend them without hesitation. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleA professional service . Trevor was especially helpful in managing the whole process.
Hi Tim Thank you so much for your 5* review for our Chesham office. We are delighted to read that Trevor was especially helpful in managing the whole process. We will pass your comments on to him and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleAbsolutely brilliant service, from start to completion. Nothing too much trouble, regular updates. Jacqui and her team made the whole experience stress free. Can't recommend highly enough.
Hi Andrew - Thank you so much for your 5* review for our Chesham office. We are delighted to read that you received absolutely brilliant service, from start to completion. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service. Always take calls and gave valuable information and support during this stressful time.
Hi Barbara, Many thanks for taking the time to write this 5* review for our Chesham Sales team. We are delighted you received excellent service and that they gave you valuable information and support. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleFrost have been an absolute pleasure to sell our property through from start to finish. Jacqui and Chloe (amongst everyone else who was involved) always were available to chat or answer any of our questions, were incredibly patient and extremely professional. Best experience we have ever had with an estate agent- we highly recommend and will continue to use their services the next time we sell a house! Thank you so much!
Thank you so so much for taking the time to write this incredible 5* review for Jacqui and Chloe and our Chesham Sales team. We are delighted to hear that it was the best experience you have ever had with an estate agent. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
