Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,400 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,869

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,849 reviews on Google only. Show every review

5/5

Google

Me and the fiance were looking for a place along with a couple friends. We found one under mann's property lineup. As we went through with our viewing Danny was an exceptionally helpful aid in details, understanding the property and letting us know what needs to be done further. Afterwards we were in constant communication with Lauren once we were accepted as residents of the property, answering even the smallest of the questions as this was our first time with a lot of things. All in all We are exceptionally happy with both the services and the people we got to talk and interact with.

Ivon · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

I recently purchased a flat through Mann Countrywide, and I highly recommend the team at the Canterbury branch for helping me get such a dream property. With particular mention and a huge thank you to Abbie Goodhew who went out of her way from start to finish, keeping me constantly updated, explaining things when I needed help, chasing up lenders & solicitors and generally being a rock though a particularly stressful journey. She is a super star and anyone would be lucky to have her involved with any property you'd like to buy or sell.

Michelle · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

I have been renting properties for nearly 20 years and have used many agencies. I have not encountered anything quite so effective, flexible and comprehensive as the service Mann Country Wide and in particular Danny Kelleher and his team offer. Impeccable. From minute one he was on to every aspect of what needed to be done. Their team of workmen, lead by Dave Pollock, were also phenomenal - immediately available, able to solve any gas, electrical, structural, plumbing, heating or decorating issue whilst at the same time being committed to delivering the most economic solutions. I am going no where else.

Peter · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

We have been renting through Mann for almost five years , and recently been told by our land lord , he is selling. stressful times !! (Specially when you have a dog. ) We approached Mann for help ,and from day one they have been amazing ! All staff have been helpful and professional throughout . Danny especially has stood out. He has been great and worked hard to find us a new property in this short period of time , and it’s been a breath of fresh air to have a agent that actually listens to you ,and has pulled it out the bag and found us a property that meets all your needs . So happy to still be renting through Mann and we will be using this agency when we look at buying our first home . Well done guys and Danny , you Sir are a legend !! Thanks for all you have done.

Aron · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

My wife and I had been searching for investment property in the area for many months. After numerous unpleasant dealings with multiple local agencies and some extremely poor customer service, we finally stumbled across Mann. This very quickly became a very positive experience with a gentleman named Danny helping us with our search. He took our requirements very seriously and personally guiding us in every detail. He went out of his way on multiple occasions to help, and with his wreath of knowledge on property and the local area, gave us invaluable advice. I really cannot stress how grateful we are and would urge anyone requiring the services of an estate agent in Canterbury to contact Mann! They were excellent. Danny, thank you so much for everything.

Simon · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Thank you so much Sheryl and her team in finding me a perfect first time investment opportunity. You were so friendly, efficient a quick. Nothing was too much of a bother and we secured a beautiful place in half the time I expected. Thank you so much to Paul for letting it out within a record time with wonderful tenants. Your were all so professional and efficient. I couldn't have asked for anything more. I highly recommend this company and would definitely use again.

Tara · 5 June 2023 · JLL Nine Elms

Agent replied · 5 June 2026

Many thanks for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

UPDATE to my below original review: In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you DIRECTLY and you don’t reply either, it’s beyond frustrating at this point! Over a month of trying to reach someone at JLL to no avail! I am SHOCKED that JLL is still in business to be honest, I am almost certain the previous reviews are fake and I give up with trying to contact your agency any more, DO NOT LIST YOUR PROPERTY HERE!!!! Original review left May 28th: I find it extremely difficult to believe these previous reviews are real reviews after calling for almost week now and leaving three separate messages with their “answering service” over the last 2 days and never hearing back about a property. It is beyond frustrating, especially during the stress of moving to be left in limbo time after time without any care or courtesy call by JLL. So unprofessional, i even tried selecting a different department from the automated menu when I called a few other times to get through to someone but still reached their “answering service” who are very nice but pretty useless as they can’t transfer you to anyone and just say everyone at the office is busy at this time. Well apparently everyone at the office has been busy since I originally called on Monday and it’s now Saturday, well Done on losing a potential Longterm client very quickly!

Natalie · 2 June 2023 · JLL Finsbury Park

Agent replied · 2 June 2026

Hi there, I am sorry to read your comments here! After looking in to our records, I can see that I did get in touch with you on Saturday, but if there's anything else you would like to discuss further, please do not hesitate to get in touch on 07841 199910. Many thanks, Neil Short Head of PCL Lettings

5/5

Google

Friendly and helpful. Very good.

Tao · 1 June 2023 · JLL Greenwich

Agent replied · 20 April 2023

Dear Tao, we are very grateful for your 5 star review! Thank you, JLL

5/5

Google

Great friendly service from start to finish with renting our new flat. Isobel & Bruna we’re really helpful and professional. Highly recommended.

Oliver · 1 June 2023 · JLL Greenwich

Agent replied · 20 April 2023

Dear Oliver, thank you for your kind words. Pleased to hear that Bruna and Isobel were really helpful and professional. We will make sure they receive your feedback! Thank you, JLL

5/5

Google

Professional and personable service in helping me rent out my flat. Highly recommend.

Gemma · 1 June 2023 · JLL Greenwich

Agent replied

Dear Gemma, Thank you for your feedback and 5 star rating, it's much appreciated! … More

5/5

Google

Great experience from start to finish from Isobel and the team at JLL. Very friendly staff and helpful throughout the process, and my Mother is very happy and comfortable in her new home.

Jamie · 1 June 2023 · JLL Greenwich

Agent replied

Dear Jamie, Thank you for taking the time out to give us 5 stars! … More

5/5

Google

JLL very helpful and competent. Thanks to Alessandra, Beatrice and Hanan. We recommend them.

Nicola · 30 May 2023 · JLL Finsbury Park

Agent replied · 29 July 2023

Dear Nicola, thank you for taking the time out to leave 5 star review! The team at Finsbury Park will be thrilled! Thank you, JLL

5/5

Google

Rating only, no written review.

Melina · 29 May 2023 · JLL Nine Elms

Agent replied · 29 May 2026

Dear Meg, Thank you for your 5 star rating!

1/5

Google

The staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.

Zainab · 29 May 2023 · JLL Nine Elms

Agent replied · 29 May 2026

Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our … More

5/5

Google

Keelie was incredibly helpful, and dedicated to helping us find the right flat.

Sam · 29 May 2023 · JLL Nine Elms

Agent replied · 20 April 2023

Dear Sam, We are very grateful for your 5 star review! We hope you will enjoy your new … More

1/5

Google

Rating only, no written review.

Timothy · 29 May 2023 · JLL Nine Elms

Agent replied

Dear Timothy, We are sorry to see your 1 star rating here. If you would like to discuss this … More

5/5

Google

We are grateful and happy with the help and support of JLL team in securing our flat. Keelie, Stephanie and Lily are great agents that you could rely on. Always hands-on and very responsive.

Karissa · 29 May 2023 · JLL Nine Elms

Agent replied

Dear Karissa, Thank you for your kind words and for leaving a 5* review. We are so pleased … More

5/5

Google

Joana Ferreira was our property manager for 1.5 year. I have to say she provided us the best services with swift responses I have faced in London the last 10 years. Always accurate and on spot.

Dimitra · 29 May 2023 · JLL Nine Elms

Agent replied

Dear Dimitra, Thank you for taking the time to leave us a 5 star review. Your opinion is … More

5/5

Google

Amazing service from Mwamba Nkonde, my property manager! He has gone above and beyond to help make things as smooth as possible.

Aaron · 29 May 2023 · JLL Nine Elms

Agent replied

Dear Aaron, Thank you for taking the time out to leave this lovely review. Great to hear … More

5/5

Google

Helpful and efficient

George · 29 May 2023 · JLL Canary Wharf

Agent replied · 29 May 2026

Thank you very much for your 5 star review!

1/5

Google

Rating only, no written review.

Rosalie · 29 May 2023 · JLL Canary Wharf

5/5

Google

The service was excellent. The house was also excellent. Adam Garson, the consultant, was also excellent

王晨宇 · 29 May 2023 · JLL Canary Wharf

Agent replied · 30 July 2023

Hi there, Feedback like yours is very valuable to us! Thrilled to hear that Adam has been … More

5/5

Google

High-quality service, very proactive and responsive. Jennifer and Ieva in particular were very helpful!

Sven · 29 May 2023 · JLL Canary Wharf

Agent replied · 30 July 2023

Dear Seven It’s great to hear that you have had a brilliant experience with Jennifer and … More

5/5

Google

Lauren is very nice and helpful. She is patient to help us get though all questions. We appreciate her help.

Lokman · 29 May 2023 · JLL Canary Wharf

Agent replied

Dear Lokman, We are very grateful for your 5 star review! Lauren will be thrilled to read … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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