Trusted Agent profile Β· Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

5,400 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,869

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,849 reviews on Google only. Show every review

5/5

Google

Excellent service, highly recommended. Micheal was a great help not during offer, but throughout the contracting process, provided more support than our own solicitor. His colleauge Yasmin, was also super quick and supportive. We are very happy homeowners...

Veronika Β· 22 June 2023 Β· JLL Blackheath

Agent replied

Thank you for your feedback, Veronika! We’re so happy to hear that you were satisfied with our services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs. … More

5/5

Google

Rating only, no written review.

Eric Β· 22 June 2023 Β· JLL Blackheath

5/5

Google

Friendly and helpful. Very good.

Tao Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 26 August 2023

Dear Tao, we are very grateful for your 5 star review! Thank you, JLL

5/5

Google

Ahmed Shahid Aziz is my contact at JLL and he always gets back to me straight away if I have an issue.

Guen Β· 22 June 2023 Β· JLL Blackheath

5/5

Google

My agent with JLL is Ahmed ShahidAziz … he is very competent and is a hard worker … πŸ‘ …

Soud Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 26 August 2023

Dear Soud, thank you for taking the time and leaving 5 star review, it means a lot to us! … More

5/5

Google

Mr. Ahmed ShahidAziz is an excellent property manager who attends to all the needs for the property in a timely and efficient manner.

Haresh Β· 22 June 2023 Β· JLL Blackheath

5/5

Google

We have had excellent service with the team. Ahmed ShahidAziz is our property manager and has been excellent throughout with great communication and trusthworthy advice.

Wai-Yan Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 26 August 2023

Dear Wai-Yan, we sincerely appreciate you taking the time to share with us your experience. And for giving a shout out to Ahmed, we are certain he will be very pleased to read this. … More

5/5

Google

My apartment has been rented through JLL all these years. I'm lucky to have Mr. Ahmed ShahidAziz to look after my apartment for me these few years as I am an overseas owner, which is difficult to manage the day to day trivials from afar. Thanks to Ahmed!

Percy Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 26 August 2023

Dear Percy, Thank you for your fantastic feedback and for your kind words for Ahmed, we'll make sure to pass your feedback on to him. … More

5/5

Google

Great friendly service from start to finish with renting our new flat. Isobel & Bruna we’re really helpful and professional. Highly recommended.

Oliver Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 1 June 2023

Dear Oliver, thank you for your kind words. Pleased to hear that Bruna and Isobel were really helpful and professional. We will make sure they receive your feedback! Thank you, JLL

5/5

Google

JLL has offered a seamless experience for me. Mr Ahmed Shahidaziz has been particularly prompt and very helpful in resolving any issues in my flat. Thank You so much for your wonderful service.

Geethu Β· 22 June 2023 Β· JLL Blackheath

Agent replied Β· 12 April 2023

Dear Geethu, Thank you for your 5 star review! … More

5/5

Google

Megan at JLL's Chelsea office is simply the finest agent I've had the pleasure of working with in London thus far. She goes the extra mile, has great taste in real estate and understands both the market and what you require individually as a client. Her work ethic and will to see you truly happy in your new property, sets her apart. An example of class and an agent you can actually trust.

Sabah Β· 10 June 2023 Β· JLL Nine Elms

Agent replied Β· 10 June 2026

Dear Sabah, we are very grateful for this this feedback and your kind words to Megan. Great to hear that she went extra mile and understood your needs. We will make sure she will receive your kind words. Thank you, JLL Knightsbridge Team

5/5

Google

I appreciate your time

Peter Β· 10 June 2023 Β· JLL Nine Elms

Agent replied Β· 10 June 2026

Dear Peter, We are very grateful for your 5 star rating! JLL Knightsbridge Team

5/5

Google

Highly recommend Harrison&Jacks for all your housing needs in the vicinity of Kingston. Jess is very approachable and knowledgeable about the area. I had a very …

Michaela Β· 7 June 2023 Β· JLL Finsbury Park

1/5

Google

We left the property cleaner than when first found, and were charged Β£150 cleaning fee each and Β£82.50 each for a supposed blocked drain πŸ‘ŽπŸΌ …

Cornelius Β· 7 June 2023 Β· JLL Finsbury Park

1/5

Google

Very disappointed for the service provided and no follow up at all. I am sadly writing this review as I am hoping to discuss with the agent that has follow up with me for a shop leasing. It was a very positive discussion and the agent just kept telling me it is very promising. However I have to keep chasing the progress by myself and I have been asked to submit our business proposal in which I did on the following day. I waited till a month after that calling the agent again sadly the agent just avoided to pick up my call and asking me to keep waiting...after a few months right now, they just simply ignore my request and I am really shock by the level of professional that it should be.....I totally could understand if the landlord doesn't want to proceed for any reason though we agreed for all the terms and conditions....however at least as a professional agent they should really call and let me know a YES or NO.... Seriously as a business runner , time is extremely precious stuff and it is alright even though we cannot rent the shop but i am quite doubtful for all the potential tenants to seek leasing from this agency.

Ka Β· 7 June 2023 Β· JLL Finsbury Park

Agent replied Β· 7 June 2026

Unfortunately the name does not appear in our database. Please contact the agency. Kind regards HARRISON JACKS TEAM

5/5

Google

Mann countrywide was very supportive during my stay in Canterbury. Whenever there was a problem on my side, they were able to rectify the issue with ease. Especially Danny.

Johann Β· 5 June 2023 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thanks Johann for the excellent 5* review! Best wishes, Lucy, Customer Relations.

1/5

Google

Absolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.

Clare Β· 5 June 2023 Β· JLL Nine Elms

5/5

Google

Top agents in the area really! Before them never heard of Zero Deposit Scheme, very convenient. Lovely premises and turnaround is swift and efficient. Dealt with Lauren and Danny, both of them are absolute stars!

Michael Β· 5 June 2023 Β· JLL Nine Elms

5/5

Google

I've been working with Mann Countrywide in Canterbury for almost 10 years now and they are very professional, organised and speedy in their responses and friendly. Lauren, Paul and Danny have always taken great care to make sure my questions are always answered and have taken great efforts to respond and assist me when needed. I highly recommend using Mann Countrywide in Canterbury.

SE Β· 5 June 2023 Β· JLL Nine Elms

4/5

Google

Overall we had a good experience buying a property through Mann, the people were friendly and human, however not always 100% reliable at replying to emails, perhaps as so many different people seemed to be involved. Apart from that minor point though they were helpful and much nicer to deal with than most estate agents.

Claire Β· 5 June 2023 Β· JLL Nine Elms

5/5

Google

I have nothing but positive praise for this entire team. They were thorough, communicative, professional, driven and knowledgeable throughout the entire process. They're a tight group, so even if we couldn't get through to a specific person, the rest of the team knew what was going on, and it was a really smooth process. I'm not planning to sell again any time soon, but when I do I'm going back to MANN 100%. Top shelf Team.

Michael Β· 5 June 2023 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

As an overseas student, I was struggling to rent a house and then someone recommended the MANN Letting agency. Lauren understood my situation and she found me a lovely house of my choice. Danny took extra time to show me the property and explained everything in detail. If you are looking for a property, I highly recommend you contact this agency before wasting your time and money anywhere else.

MdS Β· 5 June 2023 Β· JLL Nine Elms

5/5

Google

Mann Countrywide were the estate agents for my recent purchase of a flat and they were an absolute pleasure to deal with throughout the whole process. Every single person I dealt with was kind, helpful and knowledgeable. As a first time buyer, there was lots of things I didn't know and the lovely people at Mann really helped guide me through it. Can't reccommend them enough!

Jonathan Β· 5 June 2023 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you so much to Sheryl and her team for being so quick , efficient, friendly and professional in helping me to find a flat. Im a first time investment buyer and I was blown away with how quickly we got the sale through. Highly recommend and will definitely use their services again.

Lee Β· 5 June 2023 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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