Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleI just rented a flat last month through JLL (more specifically Beatrice) and the experience has been positive - they always reply quickly and they've been very supportive with any inquiries and requests. Highly recommended.
Dear Matheus, we dare so grateful that you took the time to share your feedback with us! Finsbury Park team and specially Beatrice will be very pleased to see your kind words! … More
5/5
GooglePositive feedback for Alamgir Khan, Property Manager. Moved out after long tenancy and JLL has been fair and responsive throughout all the period and on managing disputes with landlord.
Dear Jorge, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
Dear George, Many thanks for the 5-star rating, it means a lot to us! … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Dear Josh, Thank you for taking the time to leave such a great review, your comments are … More
1/5
GoogleRating only, no written review.
Hi there, I am sorry to see your 1 star rating and that you did not have great experience. … More
5/5
GoogleI would thoroughly recommend Michael Chu and his colleagues. I found them to be very helpful and efficient at all stages the sale of my flat.
Dear Karen, Thank you for choosing our service and writing such a positive review. We will … More
5/5
GoogleWe've recently rented a property through JLL. Eilis from the Greenwich office has been incredibly helpful. We’ve had a pleasant move.
Dear Mario, Thank you for your 5 star review and your kind words about Eilis, we are certain … More
5/5
GoogleEilis and Helena found and secured our flat very smoothly. Highly recommended
Hi there, Thank you for your 5 star review and your kind words about Eilis, she will be … More
5/5
GoogleVery good experience through the whole process. Isobel and Bruna were both very helpful and responsive.
Dear Alexander, We are very grateful for your 5 start review and for a shout out for Bruna and … More
5/5
GoogleAn excellent experience so far from JLL, renting in London can definitely be stressful but Eilis has been a big help taking the stress out of a first time renting since being a student
Dear Thomas, Thank you for sharing your experience with us, it means a lot! … More
5/5
GoogleProfessional and personable service in helping me rent out my flat. Highly recommend.
Dear Gemma, Thank you for your feedback and 5 star rating, it's much appreciated! … More
1/5
GoogleAbsolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.
Hi there, I am sorry your experience with us was not as we would have expected. We are … More
5/5
GoogleMr Ahmed shahid my property manager for Greenwich branch was the best and most polite helpful person ever. His so dedicated to help tenants straight away.no delays at all. He is part of the family. Thanks ahmed for all efforts.
Dear Ahmed, We are very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleProfessional and smooth transaction . Thanks for helping us to purchase our new home in Greenwich area, will look for JLL again if any further investment!
Dear Michael, Thank you for sharing your experience with us! … More
5/5
GoogleMichael was brilliant through the selling process, was very calm and explained any issues we had. Michael is very knowledgeable and I would certainly recommend him again.
Dear Bill, We are very grateful for your feedback and your kind words for Michael. … More
5/5
GoogleGreat experience from start to finish from Isobel and the team at JLL. Very friendly staff and helpful throughout the process, and my Mother is very happy and comfortable in her new home.
Dear Jamie, Thank you for taking the time out to give us 5 stars! … More
5/5
GoogleIsobel arranged a viewing for us immediately upon calling and was full of helpful advices about the current rental market. We had a great experience with JLL.
Hi there, Thank you for taking the time out to post this 5 star review! … More
5/5
GoogleFantastic service from JLL Greenwich. Eilis was incredibly professional and helpful throughout the process from booking a viewing to helping us submit our offer. We received quick and informative responses to our queries and nothing was too much trouble. Thanks Eilis!
Dear Daniel, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleWe worked with Eilis at JLL as tenants. Eilis has been friendly, helpful, prompt and professional throughout the process. We had a bit of a complicated case and Eilis kept us up to date and went above an beyond to get issues resolved as quickly as possible.
Dear Tatiana, Thank you for your kind words and endorsement, we’re happy to hear that you’ve … More
5/5
GoogleMichael was a brilliant contact to have during the sale of our flat, he was very responsive and a good balance of honesty and productiveness. Worked with Ed and Graham also and found the overall service very good!
Dear Laura, We are very grateful for your 5 star review. … More
5/5
GoogleMichael Chu and JLL have been exceptionally helpful in the process of purchasing our flat. Michael was very responsive, transparent and diligently handled all other parties involved. We can definitely recommend working with them. Philipp and Ana.
Dear Ana, We strive to offer a 5* service to our clients and customers and we are so … More
5/5
GoogleJLL were the agents on the property I purchased. Huge thanks to them and Michael Chu in particular, for getting the purchase over the line. Michael was incredibly helpful throughout the process and always available for any questions. If I sell in the future JLL would 100% be my first choice!
Dear Lucy, Thanks so much for sharing your experience with us. We’re glad to hear that … More
5/5
GoogleWe have just rented our first home through JLL and the whole process could not have been smoother! Isobel and Bruna have been so communicative and helpful, and have made what could be a stressful time very enjoyable. Nothing was too much trouble and they were very patient with our many questions! Thank you!
Dear Martha, Thank you for taking the time to leave such a great … More
5/5
GoogleKeely at JLL Greenwich has been great as my property manager, giving clear updates, resolving issues quickly with the property and being really helpful. I find her fair in terms of proposed solutions and balancing mine and the tenant's needs. Thanks Keely!
Dear Jacqueline, We are very grateful that you took the time out to share your experience with … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
