Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,365 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,836

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

412

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,816 reviews on Google only. Show every review

5/5

Google

We recently moved into a property with incredible help from Adam at JLL. From the beginning he was easy to contact, understood what we were looking for, and efficient in organising viewings at times that worked for us. …

Hannah · 16 September 2023 · JLL Canary Wharf

Agent replied · 12 May 2023

Dear Hannah, thank you for your detailed review and your experience with Adam. Great to hear he was easy to contact, understood what you were looking for and efficient at organising viewings, we are certain he will be very pleased to read your comments! Thank you, JLL

5/5

Google

We started working with Adam Garson at the start of the year, as we began the search for our new rental apartment. From the very start of the process, Adam was extremely responsive and went out his way to understand our requirements. Having …

Matt · 16 September 2023 · JLL Canary Wharf

Agent replied · 12 May 2023

Dear Matt, we sincerely appreciate you taking the time to share your experience at JLL! Great to hear that Adam was extremely responsive and went out his way to understand your requirements. We will make sure to share this lovely review with him! Thank you, JLL

1/5

Google

Disappointing services. I asked the property manager to get the acceptance from the tenant to pay for the cleaning fee as the check out report mentions further cleaning needed. She arranged the cleaning and deduct tenant’s deposit without their acceptance. Eventually, the tenant lodged a dispute to TDS. New tenant moved in for less than a month and requested to fix the door. JLL paid the expense by deducting from the rent without my consent. It’s not the first time, unacceptable! Check in report is yet to be received after 1 mth since new tenant moved in. Chased the report but no response.

Wong · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Wong, I am sorry to read your 1 star review, we looked at our data base but could not locate your name. If you wish to discuss this further please contact me on Lynsey.Smith@eu.jll.com. Thank you, Lynsey Smith Head of Property Management

5/5

Google

Have lived in a JLL property for almost 2 years and been really impressed with the service so far. My partner and I have had terrible experiences with other letting agents in the past (problems not being sorted, slow responses from the team etc) but JLL is nothing like that. Our property manager Catherine is fab and anytime we have needed a contractor sent out (only twice for very small issues) Catherine has turned it round in a matter of hours for us. When you’re a renter it’s really comforting knowing you’re in safe hands if something goes wrong! Recommend!

Lisa · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Lisa, It's great to hear that you have had a brilliant 5 star experience with Catherine. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Pleased to hear she was a great help throughout your tenancy and we will make sure she receives this fgeedback. Many thanks, Agne

5/5

Google

Our JLL agent Catherine is very supportive, and we are satisfied and happy to work with her.

Chan · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Chan, We are very grateful for your 5 start review and for your kind words about Catherine too. JLL Manchester Team

1/5

Google

Could give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court

JM · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Hi there, Sorry to hear that you had bad experience with your deposit release. Since we could not locate you on our data base, we could not check our records. If you wish to discuss this further with me please get in touch on Lynsey.Smith@eu.jll.com. Many thanks, Lynsey Smith Head of Property Management

5/5

Google

Very lucky to have Catherine Payne as my agent. She has always been quick with her response when I need an answer. A very responsible agent!

Florence · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Florence, Feedback like yours is very valuable to us! Thrilled to hear that Catherine has been helpful, professional and responsive! We will make sure this lovely review will reach her! Thank you, JLL Manchester Team

5/5

Google

I wouldn't hesitate to recommend Zoe at JLL Estate Agents. She was really professional and approachable, easy to contact and was really speedy at providing us with updates on our purchase. Thank you!

Chloe · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Chloe, Your review means a lot us. We work hard to deliver a great service and we are pleased to hear we have achieved this thanks to Zoe, we will make sure she will receive the recognition he deserves! Thank you, JLL Manchester Team

1/5

Google

AVOID AT ALL COST! What an absolute joke of a company. I was looking for an accommodation back in August. They almost never reply to your emails. If you call them up, they just collect your details, tell you that they will send you an email and ignore you for days. They advertise accommodations on their websites that are not even available anymore. It takes their agents weeks to reply to your emails and messages. They tell you that an accommodation is available, ignore your messages for a whole week and then they inform you that they gave the accommodation to someone else. They are wasting your time, energy and money. There’s zero communication between the different departments. They don’t care about their customers at all.

Kristóf · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Hi there, I am sorry your experience with us was not as we would have expected. As I cannot locate you on our database I cannot comment on this issue, but if you would like to get in touch and discuss please do so on: Oliver.Dolan@eu.jll.com +441612387400. Thank you, Oliver Dolan, Manchester Office Manager

1/5

Google

I had a viewing today and after been outside the property waiting and trying to contact them, Grace Salvini sent me an email saying that the property is no longer available. They said they called me and left a voicemail but I don’t have any missed call or voicemail at all. I also had to ask for the day off at work to do this viewing as I need to move asap. Very unprofessional and a waste of time.

Fran · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Fran I am sorry to see your 1 star rating and that you did not have great experience. Please see my details below if you wish to discuss this further: Oliver.Dolan@eu.jll.com +441612387400. Manchester Office Manager

5/5

Google

Prompt responses and helpful. Nice service for non-local tenants.

Venice · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Venice, Thank you for your 5 star review, it means a lot to us! Thank you, JLL

5/5

Google

When no other letting agencies in Manchester were even answering the phone JLL helped me step by step to find a place.Tjey have great customer service.Thanks so much!

Panamaworldwideinvestments · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Hi there, We are very grateful for your 5 star review, it means a lot to us! Thank you, JLL Manchester Team

1/5

Google

AVOID!!! Myself and a friend started the process to rent an apartment with JLL, all information that was requested from us was filled in and in a timely manner, JLL requested a holding deposit to which we paid instantly to ensure we could get this processed as fast as possible, due to no fault of our own the agreement can not go ahead and we have now been bluntly advised the holding deposit is non refundable, we tried our best to ensure that everything was completed and JLL are refusing to give us our holding deposit back under section 3 of the holding deposit terms, to which we never wanted to back out of the agreement at all. Complete theft from a company to do this to individuals that are looking to move as fast as possible and now we are left with no holding deposit to put down on another property. Would completely AVOID at all costs, plenty of reputable & professional estate agents in Manchester and I will be looking to dispute this further.

Corbyn · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Corbyn, We are sorry to hear that you did not have great experience at JLL, if there's anything you would like to discuss please do get in touch on Carole.Gaskill@jll.com Thank you, JLL Manchester Team

5/5

Google

Fantastic service, new tenant found in 2 days. Katy Henstock was brilliant. Well done JLL

Tony · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Tony, We are very grateful for your 5 star review, it means a lot to us! Fantastic to hear that Katy has managed to find you a property within 2 days! Thank you, JLL Manchester Team

5/5

Google

I had a wonderful experience with JLL. They were helpful every step of the way. Would recommend to anyone!

Becky · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Becky, Thank you for taking the time out to leave us 5 star review. Great to hear that the team was helpful every step of the way! Thank you, JLL Manchester Team

5/5

Google

They are always very kind. Typically i am in touch with Ms. Catherine Mclaughlin who is always very kind and helpful and she helped me several times to fix a very important and urgent matter

Alessio · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Alessio, thank you for your kind comments regarding Catherine and your 5* review. Pleased to hear you're in good hands! Thank you, JLL Manchester Team

5/5

Google

Excellent assistance and communication throughout the entire process

Lushen · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Lushen, We are very grateful for your 5 star rating! Thank you, JLL

5/5

Google

Rating only, no written review.

Ed · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Thank you for your 5* rating!

5/5

Google

Hi have been using JLL for a number of years now and they are an excellent agency, I would like to thank Faye and Kristen for their helping in securing a tenant again.

Luke · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Luke, thank you for your 5 star review, it means a lot to us! Great to hear you've been having great experience for a number of years thanks to Faye and Kirsten, we will make sure to pass this on to them. Thank you, JLL

5/5

Google

Great renting service. Professional.

Matthew · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Matthew, thank you for your 5 star review, much appreciated!

1/5

Google

Rating only, no written review.

Adam · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Adam, we are sorry to see your 1 star review here! If there is anything we can help you with please do not hesitate to get in touch on Oliver.Dolan@jll.com. Many thanks, Oliver Dolan Branch Manager

5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL

P · 30 August 2023 · JLL Mayfair & Marylebone

5/5

Google

Had a great experience with JLL renting an apartment. Great communication, speedy answers to queries and issues were fixed very quickly. One of the best renting experiences I’ve had (Catherine our property manager was amazing, the first time I’ve ever had a property manager check in out of the blue to make sure everything was going well!) Thanks JLL Deansgate!

Adam · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Dear Adam, we are so grateful that you took the time out of your day to share your review with us! Great to hear that this has been one of the best renting experiences, we will pass this on to Catherine too! Thank you, JLL

5/5

Google

Very helpful and efficient

Integrity · 30 August 2023 · JLL Mayfair & Marylebone

Agent replied · 30 August 2026

Hi there, Thank you for your 5 star review! Thank you, JLL Manchester Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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