Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,816 reviews on Google only. Show every review
5/5
GoogleI used Michael to sell my property and had an excellent experience with Michael Chu and JLL. Very good communication and responsiveness. Michael was extremely professional, calm quick to respond and offered helpful advice. Given the moving …
Dear Denise, We are very grateful for your 5 star review. … More
5/5
GoogleWe had used JLL for over 10 years as sales agent as well as property management service. Overall service is satisfactory. At a recent sales of the apartment, it took us only a week to reach a solid buyer. Over the process from house …
Dear Kay, We are very grateful for this fantastic review and pleased to hear that you have … More
5/5
GoogleI could not recommend Michael Chu and his team highly enough. Professional, transparent, integral and knowledgeable. Michael was adept at navigating the entire process. I trusted his judgement and he assisted me every step of the of the …
Dear Safia, Thank you for your kind words, we’re glad to hear that you had a good experience … More
5/5
GoogleAhmed Shahid Aziz has been very helpful in managing the utility billing with Switch2. …
Dear Rashmi, Thank you for your feedback and your 5 star review. … More
5/5
GoogleAhmed ShaidAziz, is extremely proactive and very responsive to all issues that arise during his management of our property. Pleasant demeanor with strong problem solving skills he has been a real catalyst in ensuring a strong relationship …
Dear Martin, thank you for your detailed review and for your kind words for Ahmed. Great to hear that he was proactive, responsive & was great at solving problems, will make sure to share this lovely feedback with him. … More
5/5
GoogleHave been using JLL for past 10 years to take care of my property since I moved overseas. Previously, the services were usually cut and dry. Currently, am very happy and satisfied with the service of Ahmed Shahid Aziz. He really goes above …
Hi there, It makes our day to hear that we were able to provide you 5 star service thanks to Ahmed and we hope we can assist you another 10 years! … More
5/5
GoogleBest agent from start to finish of our purchase and selling process. Yasmin Forrester and Michael Chu have been instrumental in helping us selling our flat. Since the beginning they have been supportive of how we wanted to …
Dear Gisella, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your experience at JLL. Thank you for your kind words about Yasmin and Michael, … More
5/5
GoogleI recently worked with Eilis Moloney to secure a rental flat, and I wanted to share my experience briefly. …
Dear Carmelo, thank you for taking the time out to leave such a lovely review! We are glad to hear that you've been looked after well by Eilis and that she was professional and efficient throughout the process and you would recommend her to … More
5/5
GoogleWe sold our place in Greenwich via JLL. I cannot express how fantastic the whole team at JLL Greenwich are. It was somewhat a very difficult sale, but the JLL Greenwich handled it all without us having to worry. Michael, Yasmin and Cheryl …
Dear Raza, thank you very much for leaving this fantastic review! Great to hear that even thought it was a difficult sale, but the team managed to handle it well and the whole process was smooth thanks to Michael, Yasmin & Cheryl. We will … More
1/5
GoogleJLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London. …
Dear Kenneth, We are sorry to read your comments here. After looking in to your case we can see that your deposit release has been passed on to TDS and therefore JLL has no control over it. If you have any additional questions please do not … More
5/5
GoogleMy partner and I recently completed the purchase of our first house using the services of JLL. Specifically, we coordinated with the estate agent Michael Chu who from start to finish, from booking the viewing to contract exchange, was …
Hi there, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleWe had the lovely Eilis show us around our viewing and she was super welcoming and friendly. Upon submitting our offer, we had last minute request on our end and she was always quick to respond and update. Offer accepted and she's been so …
Dear Luke, thank you for your kind words. It makes our day to hear that you've received 5 star service thanks to Eilis, also please to hear that she was welcoming, quick to respond and kept you up to date. We will make sure she will get the … More
5/5
GoogleEd and Michael were fantastic with selling our flat. The process was very smooth and much quicker than we expected. They were super responsive with our questions, gave sound advice and are all round incredibly professional and lovely …
Dear Shraiya, We are very grateful for your kind review! … More
5/5
GoogleMichael and the letting team have shown efficiency and professionalism from the start. My property was let out recently with a pair of lovely tenants found through JLL. From initial landlord on-boarding to tenants moving in, all of this was …
Dear Sunny, We appreciate you taking the time to leave such lovely comments about Michael, … More
5/5
GoogleJust recently moved into my new rental apartment and can't speak highly enough of the service received from Hanan at JLL. She was extremely responsive, managed to fit me in for a same day viewing, provided valuable advice and overall a …
Dear Simon, thanks so much for sharing your feedback about your recent search with Hanan, glad to hear she was responsive was good at giving advises and was helpful, we will make sure this will be passed on to her. … More
5/5
GoogleReally impressive service from Hanan, best letting agent out there! Hanan was very helpful, gave necessary advice, and was always available to answer our questions and queries. She supported us throughout, accommodating to our budget and …
Dear Hamza, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleI have never experienced a service like I did with Adnan. He helped me find a flat to my specific requirements. He was not pushy-just kind, genuine and honest. I also contacted him for advice when I was looking at other properties as I …
Dear Netta, it's always amazing to hear that we've been successful in our goal of providing our clients with the best possible experience thanks to Adnan. We will make sure to pass on your feedback to him and the team. Thank you, JLL
5/5
GoogleI had the pleasure of working with Alessandra for my recent home rental and I must say, her service was outstanding. From the very beginning, she was incredibly responsive and always provided clear answers to all my questions. She went …
Dear Rick, thank you for leaving this fantastic review for Alessandra. We are happy to hear that she went above and beyond to ensure your experience was smooth and stress free and you would not hesitate to recommend JLL to anyone looking to … More
5/5
GoogleThe service with JLL has been smooth and efficient. After having viewed more than 30 flats over the course of a month, Hanan, our …
Dear Andrea, thank you for your 5 star review, it means a lot us! We are extremely pleased to hear that Hanan was massive help with finding your new home, specially after viewing more than 30 flats! We will make sure she will receive the recognition she deserves. Thank you, JLL
5/5
GoogleThanks to Ms. Hanan Qassem, I found a suitable place to rent in London. from the moment she answered my phone call inquiring about the apartment till sealing the deal, Ms. Hanan was very helpful, kind and extremely professional. …
Hi there, thank you for your detailed review for Hanan, it means a lot to us that you took the time out to share your feedback! We do all we can to provide our customers with the best service and it always makes our day when clients … More
5/5
GoogleWe have completed on our flat purchase in record time thanks to the professionalism and dedication of the JLL Finsbury Park team. Led by Adnan Tipu and with the support of Alessandra Di Meola, we got through an always anxiety ridden process …
Dear Dear Beatriz, We are very happy to hear you had great experience at JLL! What and achievement … More
5/5
GoogleWorking with JLL was a great experience for me, specially with Hanan Qassem. Moving from abroad is a big step that generates lots of uncertainties and …
Dear Eduardo, thank you for taking the time out and leaving 5 star review for Hanan. … More
4/5
GoogleRenting a property in the current market is stressful and tedious, but Alessandra was helpful and attentive throughout the whole process, ensuring that I can move in as soon as possible in spite of the numerous documental formalities …
Dear Pavel, Thank you for sharing your experience with us! Glad to hear that Alessandra has … More
5/5
GoogleHanan from JLL Woodberry Down was absolutely amazing and brilliant she provided an outstanding service for our first time renting process. I’m getting married in mid December and my main concern was finding a place before the wedding. …
Dear Billie, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service thanks to Hanan. Fantastic to hear that she was always available to answer any of … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
