Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,816 reviews on Google only. Show every review
5/5
GoogleBest customer service! They will guide you all the way thru and make the process a breeze. Got our apartment of our dream within days. Thanks JLL!
Dear Quintonio, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. We hope you will enjoy your new home! Thank you, JLL Manchester Team
5/5
GoogleGreat renting service. Professional.
Dear Matthew, thank you for your 5 star review, much appreciated!
5/5
GoogleHi have been using JLL for a number of years now and they are an excellent agency, I would like to thank Faye and Kristen for their helping in securing a tenant again.
Dear Luke, thank you for your 5 star review, it means a lot to us! Great to hear you've been having great experience for a number of years thanks to Faye and Kirsten, we will make sure to pass this on to them. Thank you, JLL
1/5
GoogleVery unprofessional and no integrity on selling properties. They do not take accountability. Do not trust them.
5/5
GoogleWe dealt with Isobel to secure our new home and I have nothing but positive words to share for the whole process and Isobel’s part in this. We initially inquired about a different property, which unfortunately had just been let. Isobel however kept us in mind and informed us a similar property had just dropped in price. We went to view the apartment the next morning, and 5 days later we moved in. The whole process was so smooth, and Isobel and the whole team are so professional. Do yourself a favor and rent or buy your next home through JLL Greenwich.
Dear Melissa, thank you for taking the time and sharing your feedback with us! Thank you for a shout to Isobel too, she will be thrilled to read your comments! Thank you, JLL
5/5
GoogleExcellent service and support from Adam and Helena.
Dear Milos, thank you very much for your 5 star rating! Bets wishes, JLL
5/5
GoogleTaj from JLL Canary Wharf branch is an excellent property manager. I couldn't be happier !
Hi there, we're very grateful for your 5 star review and for giving a shout out to Khurram! Thanks, JLL
5/5
GoogleThank you Jennifer and Helena for making the move-in process smooth and as easy as possible. Very happy with the experience!
Dear Lingyin, thank you for taking the time to share your experience with us! Pleased to hear Jennifer and Joanna were looking after you well! Many thanks, JLL
5/5
GoogleHassle free renting & top quality service. JLL has lived upto its name & standard with great client facing agents such as Adam & prompt & efficient service management by Khurram Taj.
Dear Madhavan, it makes our day to read that we've provided 5 star service thanks to Khurram. We'll make sure to pass this one. Thank you, JLL
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating!
5/5
GoogleDanny was absolutely amazing throughout the whole process, was chasing both sides and answered all our questions. I would give him 10 stars if I could. Thank you again for all your help and support in purchasing our first home!
Dear Svetlana, we're are very grateful for your 5 star feedback, pleased to hear that Danny was great throughout the process, we hope you will enjoy your first home! Thank you, JLL
5/5
GoogleAdam Garson and Helena contributed greatly for the success of our move. We could count on their professionalism and prompt responses. Truly happy with the support and the online processes.
Dear Fabio, thanks for sharing positive review, we value your feedback and we'll make sure to pass your kind words on to Adam & Helena. Thank you, JLL
5/5
GoogleFantastic agent Adam! Very fast responses and extremely patient.
Dear Haoyi, Thank you for your positive feedback, we're thrilled to hear that you enjoyed … More
5/5
GoogleAdam is a very professional and reliable letting consultant that helped me a lot during the renting process which made the renting experience easy and efficient.
Hi there, We're so grateful that you took the time to share your feedback with us. Pleased … More
5/5
GoogleJLL service is amazing. Efficient and find new tenants very quick. Good communication as well.
Hi there, We are grateful for your 5 star review, it means a lot! Thank you, JLL
5/5
GoogleMy renting experience with Rico was excellent! He efficiently found me the perfect apartment and was incredibly helpful throughout the entire process, always responding promptly to my queries.
Dear Bruna, We're so grateful that you took the time out so share your positive experience at JLL. Fantastic to read that Rico was excellent and quick to respond, we're certain this will make his day! Thank you, JLL
1/5
GoogleSending junk to my home address without my permission
Dear Evgenii, we're sorry to read your comments here. We have tried to locate your on our data base and unfortunately were unable to. If you would like to discuss this further can you please get in touch on … More
1/5
GoogleTotally joke. Go kight frank!!!!
Dear Hwang, we're sorry to see 1 star review here, we were also trying to locate you on our data base and since we couldn't please do not hesitate to get in touch and discuss this mater further. … More
5/5
GoogleGreat rental experience with Rico! Efficient communication and professional rental process.
Dear Jiacheng, thank you for your 5 star review, it means a lot! Greta to hear that Rico was professional and efficient and we'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleI had an exceptional experience working with Adam Garson. He helped me finding an apartment in E14 without getting tired of my specific requirements. He always replied quick, friendly and with all requested information at hand. I will definitely reach out to him again, if I am looking for another apartment.
Dear Max, thank you for your feedback and 5 star review! Fantastic to hear that Adam was friendly and helpful throughout the process. Thank you, JLL
5/5
GooglePleasant experience! Poppy is very enthusiastic and professional, able to provide maximum assistance tailored to your need.Thanks for their kind help！
Hi there, thank you for your 5 star review, pleased to hear you had great experience and Nine Elms office thanks to Poppy! Many thanks, JLL
5/5
GoogleBest estate agency in Nine Elms, we worked with Yasmin for renting, she was extremely helpful and professional at all stages of the process; search, negotiation, contracting. Highly recommended!
Dear Tugce, we're very grateful for your 5 star review. Great to hear that Yasmin was very helpful & professional, she will be very grateful to read your kind comments here. Thank you, JLL
5/5
GoogleI’ve had a lovely experience working with Xav Hastings. He’s very efficient, helpful, prompt and professional. From the beginning, he was quick to respond and help us out in our flat search
Dear Zoya, thank you for your 5 star review. Great to hear that Xav was efficient, helpful and prompt. Thank you, JLL
5/5
GoogleAlways ask for Xavier Hastings for anything in Nine Elms / Battersea and the Power Station. He is very genuine and incredibly helpful when finding the right apartment, he has also helped with a difficult situation during my tenancy which I appreciated a lot. For me the go-to person when it comes to lettings in London.
Dear Benedict, thank you so much for your positive feedback. We're thrilled to hear you enjoyed your experience at JLL thanks to Xavier! We'll make sure to share your positive review with him! Thanks, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
