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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,368 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,368 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,836

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

415

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,816 reviews on Google only. Show every review

5/5

Google

With the assistance of George Lamb , we moved into our new home in September. George Lamb was always responsive and professional, answering all my questions and concerns promptly and thoroughly. He truly made the entire experience smooth and enjoyable. We are very pleased with the service.

Jane · 15 May 2024 · JLL Kensington

Agent replied · 28 October 2023

Dear Jane, it makes our days to read reviews like yours! Great to hear that George was responsive, professional and was able to answer all your questions! We hope you will enjoy your new home! Thank you, JLL

5/5

Google

George Lamb was extremely professional in negotiating a complicated deal. He was a pleasure to work with and I'd recommend him to anyone that is considering renting a luxury property in London.

Benjamin · 12 May 2024 · JLL Kensington

5/5

Google

Responsive and very helpful!

Bad · 8 May 2024 · JLL City of London

Agent replied · 29 October 2023

Hi there, thank you very much for your 5 star review, it means a lot to us! Thank you, JLL

5/5

Google

I've had a very good experience renting a studio with Rosie (JLL City). She was very helpful, informative and responsive to all my queries. The whole renting process was very smooth and I absolutely recommend her.

Frédéric · 8 May 2024 · JLL City of London

Agent replied · 27 August 2023

Dear Frédéric, Thank you for taking the time out to leave this review. We are very grateful and pleased to hear that Rosie was helpful, informative and whole renting process was smooth. Thank you, JLL

5/5

Google

I was able to move in to my new apartment in two weeks after I chose the place thanks to Hannah Linch's close attention and responsiveness! Hannah and her colleagues tirelessly responded all of my questions and they keep assisting me with the same level of attention after I moved in!

Dilara · 8 May 2024 · JLL City of London

Agent replied · 27 August 2023

Dear Dilara, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Fantastic to hear that you managed to move in to your flat within 2 weeks thanks to Hannah. We will make sure to pass this on to her. Thank you, JLL

5/5

Google

I have been dealing with JLL UK & JLL Malaysia for my london property, I am pleased with their services and they are very efficient and professional especially Mr Michael Lee from KL Office and Ms Hannah Mitchell from JLL UK London Office

Lawrence · 8 May 2024 · JLL City of London

Agent replied · 30 July 2023

Dear Lawrence, we are very grateful for your 5 star review! Pleased to hear that both teams did a great job. They will be thrilled to read this! Thank you, JLL

5/5

Google

I highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.

Daniella · 7 May 2024 · JLL City of London

Agent replied · 7 May 2026

Hi there, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Amelia was extremely friendly, supportive and helpful! Many thanks, JLL

5/5

Google

I can thoroughly recommend JLL for property lettings. In particular Hannah Mitchell has been amazing. She always responds quickly and efficiently and always seems 100% switched onto your particular property. Thank you.

Jenny · 7 May 2024 · JLL City of London

Agent replied · 7 May 2026

Dear Jenny, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Hannah, she will be thrilled to read your comments. Thank you, JLL

5/5

Google

Amelia has been an excellent point of contact across the entire flat letting experience. Extremely responsive and adjusting to our needs at every possible opportunity to make sure we are happy. High recommend! Thank you!

Lucy · 7 May 2024 · JLL City of London

5/5

Google

I had a great time finding a place to rent in London with JLL. Big shoutout to Hannah for helping us along the way and making sure we had a smooth experience.

Ruchika · 7 May 2024 · JLL City of London

Agent replied · 24 March 2024

Dear Ruchika, we're very grateful for your 5 star review, it means a lot to us! Thank you for giving a shout out to Hannah, we'll make sure to pass this on. Thank you, JLL

5/5

Google

I had an excellent experience with JLL. Their staff were professional and responsive. Especially Hannah Linch. She literally made the impossible possible. She was very helpful, fast, responsive and trust worthy. Her assistance made the whole process much smoother than expected. I highly recommend their services.

Shereen · 7 May 2024 · JLL City of London

Agent replied · 24 March 2024

Dear Shereen, we're very grateful for your feedback and 5 star review! Many thanks, JLL

5/5

Google

Really happy with the team who got me into my new place - nice and quick with no stress

Gary · 7 May 2024 · JLL City of London

Agent replied · 31 December 2023

Dear Gary, thank you for taking the time to leave us 5 star review, it means a lot! Hope you will enjoy your new home! Many thanks, JLL

5/5

Google

Had a fantastic experience with JLL, all thanks to Hannah Linch. She's super knowledgeable and really listened to what I needed. Found the perfect place quickly and made everything a breeze. Totally recommend Hannah and JLL if you're in the market for a new spot!

Calysta · 7 May 2024 · JLL City of London

Agent replied · 24 March 2024

Hi there, it makes our day to hear that we were able to provide 5 star service and all thanks to Hannah! We'll pass on your kind words to her! Best wishes, JLL

5/5

Google

Great experience with JLL. Hannah was a great help and made the whole pre-tenancy process quick and smooth.

Thami · 7 May 2024 · JLL City of London

Agent replied · 25 November 2023

Dear Thami, thank you for taking the time to leave 5 star review, it means a lot! Hannah will be thrilled to read your comments! Thank you, JLL

5/5

Google

Worked with a number of the JLL staff in securing a tenancy in Kensington and cannot fault the service or professionalism. By far the smoothest process I’ve been involved in and would thoroughly recommend JLL to others in the London rental market.

Hannah · 4 May 2024 · JLL/ WA Ellis Knightsbridge

5/5

Google

Was looking for a short let available immediately and Josh Greaves was able to sort it out perfectly. Found me exactly what I was looking for at a great price

Nico · 3 May 2024 · JLL Chelsea

5/5

Google

We have been with JLL for a few years now and Taysir has been by far, the most proactive and helpful property manager we have worked with. Taysir is always polite and patient which makes dealing with issues easier and a lot more smooth.

Olivia · 26 April 2024 · JLL Stratford

5/5

Google

JLL has several branches worldwide, and one of the branches is well-known by the name JLL London City in England. Actually, if I had the opportunity, I would rename this branch to JLL Hannah Linch. Yes, exactly! That is not an exaggeration, and please do not misunderstand me. I didn't even end up securing an apartment because the situation was a bit specialized and complex due to time constraints and prices, and unfortunately, it didn't work out in the end. But from the first second to the last, Hannah was so professional and friendly, making every effort to ensure everything went smoothly. She kept me informed every minute about the situation. I felt like a guardian angel was supporting me throughout. Any company that works with Hannah, whether it's JLL or any other, should consider themselves very fortunate. I've dealt with several JLL branches personally and professionally in Frankfurt and Manchester and was satisfied with the service level, but this JLL where Miss Hannah Linch is based is a GOLDen branch of Jones Lang LaSalle.

Pourya · 22 April 2024 · JLL City of London

5/5

Google

My flatmate and I had just recently rented a new property which had gone through JLL as our letting agency. Our agent was Amelia and we could not have asked for a better agent. Highly recommend the service! We both felt she made the introduction process as easy as possible for us, making it a smooth transition. Some bumps occured here and there, but the timely and professional responses from our agent Amelia has made the process alot easier on us. It has been a pleasure having Amelia help us with the big move. 5/5 would recommend! Thank you again!

Anonymous · 22 April 2024 · JLL City of London

5/5

Google

We dealt with Isobel to secure our new home and I have nothing but positive words to share for the whole process and Isobel’s part in this. We initially inquired about a different property, which unfortunately had just been let. Isobel however kept us in mind and informed us a similar property had just dropped in price. We went to view the apartment the next morning, and 5 days later we moved in. The whole process was so smooth, and Isobel and the whole team are so professional. Do yourself a favor and rent or buy your next home through JLL Greenwich.

Melissa · 22 April 2024 · JLL Blackheath

Agent replied · 21 June 2024

Dear Melissa, thank you for taking the time and sharing your feedback with us! Thank you for a shout to Isobel too, she will be thrilled to read your comments! Thank you, JLL

4/5

Google

Good

Charles · 18 April 2024 · JLL Leeds

5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL

Phoebe · 30 March 2024 · JLL Manchester

1/5

Google

Rating only, no written review.

Adam · 30 March 2024 · JLL Manchester

Agent replied · 29 July 2023

Dear Adam, we are sorry to see your 1 star review here! If there is anything we can help you with please do not hesitate to get in touch on Oliver.Dolan@jll.com. Many thanks, Oliver Dolan Branch Manager

5/5

Google

Very helpful and efficient

Integrity · 30 March 2024 · JLL Manchester

Agent replied · 29 July 2023

Hi there, Thank you for your 5 star review! Thank you, JLL Manchester Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 923 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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