5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,365 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,365 reviews on three platforms, rated 4.6 out of 5 overall.
4,836
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)76 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)15 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,816 reviews on Google only. Show every review
Google5/5
GoogleHanan was amazing the whole way through the process. Couldn't recommend her or JLL more.
5/5
GoogleProfessional and friendly experience renting from JLL, thanks to Hanan for helping us have a smooth move in to a lovely new home!
5/5
GoogleBig shout out to Adnan from JLL. He has been excellent throughout our buying process. He was extremely receptive, very supportive and patient with us. I would strongly recommend Adnan and JLL
5/5
GoogleHanan was very helpful in arranging a viewing and providing us with necessary information that helped us find our next flat. Hanan and her colleagues have been responsive and professional, a pleasure to deal with. Thank you Hanan and the JLL team!
Agent replied · 24 August 2024
Dear Pavel, we're very grateful for your 5 star review and kind words for Hanan, we'll make sure to share this with her! Thank you, JLL
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Dear Mohsin, we're sorry to see your 1 star rating, please do get in touch if you would like to discuss this further on Rosie.Williams@jll.com. Thank you, JLL
2/5
GoogleIt was closed when I went. I don’t think they have updated their Google page
Agent replied · 21 June 2024
Hi there, thank you for your review andI am sorry to hear that the office was closed on your visit. Our office hours are correct on Google. Please reach out to me directly - rosie.williams@jll.com and I will be pleased to assist you
5/5
GoogleVery grateful to JLL for being so patient and accommodating throughout the buying process. High recommend.
Agent replied · 21 June 2024
Dear Sophia, we're very grateful for your 5 star review! Thank you, JLL
5/5
GoogleAdnan and his team were highly professional, very efficient and incredibly accommodating in their communication with me. Would absolutely recommend them.
Agent replied · 21 June 2024
Dear Alex, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service thanks to Adnan! Many thanks, JLL
5/5
GoogleRosie was a wonderful point of contact during a flat purchase. Responsive, helpful, knowledgeable and always with a smile. She made sure all parties are communicating pushing forward.
Agent replied · 21 June 2024
Dear Magda, thank you for sharing your experience with us, great to hear that Rosie was wonderful and helpful. Best wishes, JLL
5/5
GoogleAdnan Tipu's professionalism, care, knowledge and attention to detail are second to none. I wouldn't hesitate to wholeheartedly recommend him as being dependable, friendly and reliable, and I would certainly approach him again in the future.
Agent replied · 20 March 2026
We greatly appreciate your glowing review of Adnan Tipu. It's wonderful to hear that his professionalism, care, knowledge, and attention to detail made such a positive impression. We're thrilled that you found Adnan to be dependable, friendly, and reliable. Your recommendation means a lot to us, and we're glad to know you'd trust Adnan with your future real estate needs. Thank you for taking the time to share your experience.
5/5
GoogleThe staff at JLL are extremely helpful. Alessandra and Hanan were especially good at helping us through the moving process. When we had a problem, they were compassionate and worked with us to resolve problems as efficiently and effectively as possible.
Agent replied · 20 March 2026
Thank you for your wonderful feedback about our JLL team. We're delighted to hear that Alessandra and Hanan provided exceptional support during your moving process. Their compassion and efficiency in problem-solving are exactly what we strive for. We appreciate you taking the time to recognize their efforts. Your satisfaction is our priority, and we're glad we could make your experience a positive one. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleSeamless experience courtesy of George Lamb. He's an excellent estate agent, responsive, knowledgeable, and found us the perfect property matching our requirements. Would give him more stars if I could!
Agent replied · 4 May 2025
Thank you for your glowing feedback! We're delighted to hear that George Lamb provided such exceptional service and found you the ideal property. Your … More
5/5
GoogleI worked with Olivia Barber, she was super professional, quick response and she help me find my perfect home. Really good service in JLL!
5/5
GoogleVery positive for their responsive service provided when helping me with renting out properties.
4/5
GoogleHannah Linch has been super professional throughout the whole process of apartment hunting.
Agent replied · 17 April 2025
We're delighted to hear that Hannah Lynch provided such a professional experience during your apartment search. Her commitment to excellence is greatly appreciated, and we'll be sure to recognize her efforts. We hope you found the perfect … More
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you to Joshua Greaves from Lettings Consultant, Chelsea & Knightsbridge JLL for being super efficient and responsive on managing the letting contract I just signed for this week . I am very happy in my new lovely apartment . Thank you once once more
1/5
GoogleRating only, no written review.
5/5
GoogleI had a fantastic experience renting my new flat through Hana and Alessandra. They were both incredibly professional, knowledgeable, and responsive throughout the whole process. From my first inquiry to signing the lease, they made everything straightforward and stress-free. They took the time to answer all my questions, kept me updated, and ensured that every detail was addressed. Renting can often feel overwhelming, but with Hana and Alessandra, I felt supported every step of the way. I couldn’t have asked for a smoother transition, and I highly recommend them to anyone looking for a place. Thank you Hanan and Alessandra for making this experience so enjoyable!
Agent replied · 26 December 2024
Dear Sakis, Thank you for your wonderful feedback about Hana and Alessandra. We're thrilled to hear that your rental experience was fantastic from start to finish. It's great to know that they were professional, knowledgeable, and responsive throughout the process, making it straightforward and stress-free for you. We're glad they were able to answer all your questions, keep you updated, and address every detail, providing you with the support you needed. Your high recommendation is greatly appreciated. We'll make sure to pass along your kind words to Hana and Alessandra. Thank you for choosing JLL for your rental needs and for sharing your positive experience.
5/5
GoogleRating only, no written review.
1/5
GoogleBeware of the FAKE REVIEWS on this page. The company and its employees are modern day fraudsters, who have a system set up where the tenants always end up getting scammed one way or another. They force you to pay £400+ for 'professional …
Agent replied · 24 October 2024
Dear Sanae, Please note that no review on our page is fake or fraudulent, they are all from … More
5/5
GoogleWorking with JLL (Adnan was my agent) was fantastic throughout my Woodberry Down apartment purchase! His depth of knowledge in this neighborhood proved invaluable, helping me make a well informed choice. He quickly grasped my needs and …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
