Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleMy experience with Adam from JLL was just great! He guided me through all the available options and helped me secured the best flat for me. Very patient and helpful. Thanks again Adam!
Dear Daniel, thank you for your feedback and a shout out to Adam, pleased to hear he was great at helping you with your search. Thanks, JLL
5/5
GoogleExcellent and fast, everything has been sorted and moved in within days.
Dear Shihan, Many thanks for your 5 star review, much appreciated! … More
5/5
GoogleJoanna and Indra from JLL were professional, responsive, and incredibly helpful throughout the process. Their support made everything seamless, and I truly appreciate their efforts. Thanks for the great service!
Thank you for your positive feedback. We're delighted that Joanna and Indra provided excellent service and made your experience seamless. Your appreciation is valued, and we'll ensure your comments are passed along to the team.
5/5
GoogleThe agents were kind, pacient and really efficent, supporting me in the whole process. I would definetly recommend JLL, Rico and Indra!
Dear Ana, We're grateful for your recommendation. It's wonderful to hear that Rico and … More
5/5
GoogleAdam and Helena is the best staff I have seen, they are very kind and help me to get my key for the apartment as soon as possible. Very glad to have them as my agent.
Dear Zeyu, We're pleased to hear about your positive experience with Adam and Helena. Their … More
5/5
GoogleAyesha has been very helpful and responsive throughout the renting process. Been dealing with agents for years this experience is definitely the best. Thank you very much for property search and efficient on all papers work.
Thank you for your fantastic feedback about Ayesha. We're thrilled to hear that your experience with her has been the best you've had with agents over the years. It's great to know that Ayesha was not only helpful and responsive throughout … More
5/5
GoogleAdam and Helena at JLL were amazing! Super helpful and professional, they made the process smooth and stress-free, helped me from the moment I inquired about a property to when I received my keys. Highly recommend!
Dear Messied, … More
1/5
GoogleModern day fraudsters. They are never impartial and always side with the Landlord, however when moving into the property they treat you a different way. They kept hold of my deposit through pettiness, it took me over 3 months to get it back. BEWARE OF THE FAKE REVIEWS !!!
5/5
GoogleI would like to say a big thanks to Adam for his professionalism, patience, and being very responsive throughout the renting process.
Dear Zhen, Thank you for taking time to write this review. … More
5/5
GoogleJLL are always professional, led by Joanna & Keelie who make the process seamless. Thanks lots
Hi there, we can't thank you enough for your kind words for Joanna and Keelie, we'll make sure to pass this on to them. Thank you, JLL
5/5
GoogleHad a great experience finding and securing an apartment with JLL this year, especially, Keelie and Joanna. Very helpful, responsive and professional service!
Hi there, thank you for your 5 star review and giving a shout out for Keelie and Joanna, best wishes JLL
5/5
GoogleWas truly impressed by the dedication of Keelie finding me the right apartment, she took into consideration all my priorities in finding the best home. Had a lovely experience
Dear Setareh, we can't thank you enough for your feedback. Great to hear you had a great experience with Keelie. Thank you
5/5
GoogleXavier Hastings of JLL did a superb job finding an excellent tenant in a time and cost efficient manner at the asking rent. Highly recommended for landlords and tenants alike.
Dear Michael, thank you for your feedback and for giving a shout out to Xavier, we're certain he will be very pleased to read your comments! Thank you, JLL
5/5
GoogleGreat service and outcome after dealing with Keelie and Joanna at JLL. Quick and reliable service throughout the renting process - I would definitely recommend JLL!
Dear Sam, we're very grateful for your feedback, fantastic to hear that Keelie and Joanna have provided great service. Thank you, JLL
5/5
GoogleWorking with JLL, has been a fantastic experience. Their professionalism, responsiveness, and deep market knowledge made the entire process seamless. They truly understood our needs. Wanted to mention Siobhan in particular, her friendly and dedicated approach sets her apart. Highly recommend JLL!
Hi there, Thank you so much your 5 star review and kind words for Siobhan! Pleased to hear you had a great experience and would not hesitate to recommend JLL! Best wishes, JLL
5/5
GoogleMwamba has been a great property manager, trying to stay on top of requests, chasing down issues and proactively reaching out to me with updates.
Dear Victor, thank you for taking the time and sharing your feedback with us, great to hear Mwamba was great at managing your property! Best wishes, JLL
5/5
GoogleXavier has been absolutely amazing with securing our new home for us. Couldn’t recommend him more! Thanks again 🙂 …
Dear Ella, thank you very much for your 5 star review, it means a lot! We'll make sure to pass this on to Xavier. Thank you, JLL
5/5
GoogleGreat experience renting a Nine Elms flat through JLL. Very professional and organized, and very receptive to all my questions etc. Xavier was my agent, and he ensured a seamless experience from setting up viewings to signing the TA to collecting the keys for move in etc. I highly recommend JLL
Dear Kush, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service from Xavier. Best wishes, JLL
1/5
GooglePoor property management team. Took 17 days to propose deductions on my deposit. They proposed and advised a deduction of close to £1,000 with misleading information.
Dear Alexander, We’re sorry to hear about your concerns and would like to assist in resolving … More
5/5
GoogleHad a swift and professional process with Joanna and Xavier when we found our next home through JLL. Can only recommend.
Dear Michael, We're very grateful for your 5 star review, we'll pass your kind words on to … More
5/5
GoogleXav and Jo were very helpful and friendly and dealt with queries efficiently!
Dear Angel, Thank you for taking your time and giving a 5 star review for Xav! … More
5/5
GoogleXav made my moving process so much easier.
Thank you for your 5 star review!
5/5
GoogleFound my property through JLL with the help of Xav Hasting who was the best. Great guy Great company.
Dear Mohammed, Thank you for your 5 star review! … More
5/5
GoogleA really smooth and efficient experience. Xav and Joanna were really helpful in taking us through the process of finding a place to rent and responsive to all of our questions.
Dear Darja, We're very grateful for your 5 star review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
