Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleMe and my wife recently moved to London, and Alfie help us a lot with the letting processes. Definetly recommend him and JLL!
Thank you for your feedback. We're pleased to hear that Alfie provided excellent assistance with your letting process as you and your wife moved to London. It's great to know that his help made a positive difference in your relocation experience. We appreciate your recommendation of both Alfie and JLL. Welcome to London!
5/5
GoogleI’ve had a great experience working with both Amman and Ahmed, the Property Managers overseeing the property I rent as a tenant.
Thank you for your positive feedback about Amman and Ahmed. We're glad to hear they're providing excellent property management service. We appreciate your comments and will pass them along to our team. We aim to maintain this high standard for all our tenants.
5/5
GoogleWas good agent helping us sell our flat, and keep on top of the process to ensure all sides happy. Thanks
Thank you for your positive feedback. We're glad our agent was helpful in selling your flat and ensured a smooth process for all parties involved. We appreciate your business and are pleased we could assist you effectively with your property sale.
5/5
GoogleDealt with Michael and Sam on a recent purchase. We found them to be very professional, efficient and responsive.
5/5
GoogleEilis was great and helpful throughout the whole moving and renting process, we got everything done without an issue, thank you!
5/5
GoogleMichael and Jon have worked incredibly hard to help us sell our property. There were so many hurdles to overcome but they were always practical in their approach and extremely efficient, often helping out on their days off to make sure there were no delays and the transaction progressed as smoothly as possible. Thank you both!
Dear Alexander, many thanks for taking the time to review your experience, I will make sure your feedback is passed on.
5/5
GoogleHad a great experience renting an apartment with Alfie Jackson , they were professional and thorough throughout the process. Truly appreciate their help and highly recommend to anyone looking for a property.
Dear Vishal, thank you for taking the time to review, I will ensure this is fed back.
4/5
GoogleThank you Michael. You have cushion what has been a very long and frustrating process. Your professionalism and helpful nature made my purchase successful.
Dear Pam, thank you for your feedback for Michael, I will make sure this is passed on.
5/5
GoogleSam and Michael were enormously helpful and enthusiastic throughout the whole process. Would recommend!
Dear Kyle, We're very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleRating only, no written review.
5/5
GoogleQing was a great agent to deal with. Responded promptly, had great advice and she went out of her way to help us with viewings and paperwork. Would recommend to anyone.
Dear Gleb, thank you for taking the time to provide feedback, it was lovely to read and I will ensure this is passed on.
5/5
GoogleI have just moved into a new flat and had a very good experience with George Reeves. Very responsive and easy to deal with. Highly recommended!
Dear Mirko, thank you for providing feedback, I will ensure this is passed back to Georges' manager.
5/5
GoogleGytis was kind and caring through out our journey. Wish him great success in future.
Dear Usama, thank you for your feedback - I will make sure this is fed back to him.
5/5
GoogleThanks Xav for a good experience!
Thank you Lamiia for your feedback.
5/5
GoogleDealt with Michael and Sam on a recent purchase. We found them to be very professional, efficient and responsive.
5/5
GoogleEilis was great and helpful throughout the whole moving and renting process, we got everything done without an issue, thank you!
5/5
GoogleMichael and Jon have worked incredibly hard to help us sell our property. There were so many hurdles to overcome but they were always practical in their approach and extremely efficient, often helping out on their days off to make sure there were no delays and the transaction progressed as smoothly as possible. Thank you both!
Dear Alexander, many thanks for taking the time to review your experience, I will make sure your feedback is passed on.
5/5
GoogleHad a great experience renting an apartment with Alfie Jackson , they were professional and thorough throughout the process. Truly appreciate their help and highly recommend to anyone looking for a property.
Dear Vishal, thank you for taking the time to review, I will ensure this is fed back.
4/5
GoogleThank you Michael. You have cushion what has been a very long and frustrating process. Your professionalism and helpful nature made my purchase successful.
Dear Pam, thank you for your feedback for Michael, I will make sure this is passed on.
5/5
GoogleXav Hastings - solid agent, great to work with, highly professional, knowledgable of the market especially comps in Nine Elms / Battersea area. Would recommend if some is looking.
5/5
GoogleWe had a very positive experience with JLL. The process was smooth and handled efficiently from start to finish. Our agent, Xavier Hastings, was polite, responsive, and always available to answer our questions. His professionalism and clear communication made everything much easier. Definitely recommend them!
Dear Malika, thank you for taking the time to feed back. I will ensure this is passed on.
5/5
GoogleHelpful, polite and clear communications. Thank you to Siobhan and the team at JLL.
Dear Noah, thank you for your lovely feedback.
5/5
GoogleMy experience with JLL was super. Adnan was responsive, friendly, pragmatic and extremely helpful throughout the entire process. It was a pleasure working with him and I would highly recommend the team.
5/5
GoogleWe were really impressed by the service from Hanan at JLL, helped us secure our rental property within a day of the offer and the process as smooth from there.
Dear Miles, many thanks for taking the time to review. I will ensure this is fed back to Hanan.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
