5/5
GoogleTianne was extremely helpful and accomodating through the process which went smoothly so a big shout out to her
Agent replied · 17 May 2026
Dear Wassay, thank you for taking the time to review, I will make sure this is passed on.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,849 reviews on Google only. Show every review
Google5/5
GoogleGytis, also known as the man the myth the legend, has been incredibly helpful during our whole buying process
Agent replied · 17 May 2026
Many thanks for your review, I will ensure this feedback is passed on.
5/5
GoogleWe used JLL for our sale and purchase. Sam and the team were great - great communication, good advice, and always very responsive and helpful. I would highly recommend them.
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hi there, thank you for your 5 star rating!
5/5
GoogleCan thoroughly recommend Michael Chu at JLL. Michael was very professional, knowledgable and helpful during my search.
Agent replied · 25 August 2024
Dear Daniel, thank you for your 5 star review and kind words for Michael! Thank you, JLL
5/5
GoogleExcellent service, specifically a massive thank you to Sam. He was diligent and proactive throughout the selling of our flat. Without his herculean effort the process could have taken a lot longer.
5/5
GoogleMichael at JLL was great at communicating with me what was going on with the sale, also managed the queries from the buyers well, very happy with the experience and would definitely use JLL again for a property sale.
5/5
GoogleGreat agency, had a very good experience from day 1, from getting the contract to day-to-day management of the flat. Especially our property manager, Tay Hussein, is always so helpful, responds quickly and is generally very proactive.
Agent replied · 25 August 2024
Dear Elizaveta, thank you for the 5 star Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to lettings team. Best wishes, JLL
5/5
GoogleVery good experience with Michael throughout the purchase process of our new home in London. Michael is transparant, flexible and has a ‘getting things done’ mentality. Definitely recommended to any future sellers!
5/5
GoogleAs first time buyers I can recommend JLL Greenwich enough. Micheal was brilliant throughout the entire process. Great communication and worked really hard to make sure it all went smoothly.
Agent replied · 21 June 2024
Dear Dan, we can't thank you enough for sharing you feedback with us, fantastic to hear that Michael was brilliant and worked very hard to make sure all went smoothly. Thank you, JLL
5/5
GoogleJLL have been excellent whilst managing the sale of 2 properties for us. Michael Chu is extremely professional, knowledgeable and committed to providing an outstanding service. Jonathan runs a very good team. I would highly recommend them.
Agent replied · 21 June 2024
Dear Joan, thank you very much for your 5 start review and for giving a shout out to Michael and you would not hesitate to recommend him! Thank you, JLL
5/5
GoogleA brilliant team to work with. Very quick to respond to any concerns of mine and the JLL team in Greenwich dealt with my constant barrage of questions in a very courteous and professional manner. I’d recommend them to anyone who wants to sell their home.
Agent replied · 21 June 2024
Dear Tony, thank you for taking the time to sharer your experience with us, it means a lot! Best wishes, JLL
5/5
GoogleHad a really good experience with Isobel. She was very kind and helpful from the second we met and also managed to get the property sorted for me very quick. Can definitely recommend JLL Greenwich.
Agent replied · 21 June 2024
Hi there, thank you for your 5 star review and kind words for Isobel, pleased to hear she was kind and helpful. Thank you, JLL
5/5
GoogleWould definitely recommend JLL, in particular Michael Chu. He was helpful and reliable and nothing was too much trouble, often responding to emails on his time off. Would 100% recommend.
5/5
GoogleCouldn’t have been happier with the service JLL offered, especially Michael Chu who was great from the start! Helped the buyer navigate the process to speed things along. Very quick to respond to questions and provide updates on how the process is progressing
5/5
Google5 star communication and follow through. Sale achieved quickly. Completely transparent. I would recommend.
Agent replied · 9 November 2024
Dear Chris, Thank you for taking the time to leave such a wonderful review, your comments … More
5/5
GoogleExceptional team at JLL navigated the sale of flat located within River Gardens development - the go to for development. Highly recommend selling your home with JLL, Greenwich
Agent replied · 9 November 2024
Dear Dan, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleWe have rented a property by JLL through Alfie. He was so helpful. The process was so smooth and easy. He helped us in each and every step even out of his office hours. Will highly recommend JLL.
5/5
GoogleVery impressed by JLL in Greenwich. Michael was my main point of contact and he was knowledgeable about the market, always contactable, helpful and supportive. I would highly recommend them for anyone selling a property in the Greenwich area.
Agent replied · 9 November 2024
Dear Peter, Thank you for your kind word to Michael and for leaving us 5 star review, it … More
5/5
GoogleWe have sold our flat recently with JLL. Michael and his team have been very good, very responsive and super helpful during the whole process. highly recommend!
Agent replied · 22 December 2024
Dear Sebastien, We're very grateful for your 5 star review! … More
5/5
GoogleHad great experience in renting business with help and assistance of George Reeves. Highly recommended this office!
5/5
GoogleI must say we were so lucky to have this fantastic apartment just before the new term started, everything won’t be so smoothly without the help from Mr George Reeves in JLL ! Professional, kind and very patient ☺️Will definitely recommend them to my friends & other families when they need property service in London . 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleGeorge Reeves helped me quickly and efficiently in securing the rental apartment that I wanted.
Agent replied · 26 August 2024
Dear Ina, thank you for your 5 star rating and for giving a shout out to George. Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
