4/5
GoogleErjana from JLL was really proactive and helpful!
Agent replied · 29 May 2026
Thank you for your 4 star review!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,849 reviews on Google only. Show every review
Google5/5
GoogleHuge thanks to Tianne for her help, we found an amazing home! She was incredibly responsive throughout the process and guided us through all the paperwork seamlessly. We really appreciate her support!!
5/5
GoogleGytis has been amazing from start to finish. Was in constant contact and managed to secure the apartment of my dreams with no stress at all! I would highly recommend JLL and in particular Gytis to friends and family that are searching for their new home
5/5
GoogleA big thank you to Erjana. Everything was clearly explained. Prompt response to our questions and the process went smoothly as promised.
5/5
GoogleI had pleasant experience finding my new home with the assistance of my agent Tianne Harvey, who are always helpful throughout the period of securing our property which usually is a big headache for me. Truly recommend her, Tianne deserves a raise!
1/5
GoogleThey don’t respond to queries for ads on listing websites, don’t pick up the phone. Disappointed. Maybe it’s a good idea to not post ads you have no intention of replying to?
5/5
GoogleAdnan has been absolutely fantastic helping us from the buyer side. Clarifying questions, promptly coming back to us in all emails and helping us with our own conveyancers. I can't recommend him enough, we will Def contact him if we ever want to sell or rent in the future. Thank you for everything!
Agent replied · 3 June 2025
Dear Paloma, what a lovely review to receive. Thank you for taking the time to write such a positive review which I will ensure is passed on.
5/5
GoogleEilis went above and beyond to help me find the perfect flat. I highly recommend Eilis to anyone looking for a reliable and caring real estate agent
Agent replied · 27 May 2026
Dear Nikolas, Thank you for taking the time and sharing your experience with us. Great to hear … More
5/5
GoogleMichael Chu and the rest of the JLL team did a fantastic job selling our house. Communication from the team was excellent throughout and Michael worked hard to secure a good price for us. We would definitely recommend JLL
Agent replied · 27 May 2026
Hi there, Thank you for your positive feedback. We're glad to hear that Michael Chu and … More
5/5
GoogleMany thanks to Keely, Isobel, and the rest of the team at JLL Greenwich for excellent communication and support during all stages of my tenancy - from the viewing to contract signing, check-in and maintenance requests, they've been great!
Agent replied · 27 May 2026
Dear Kit, We appreciate your positive feedback about Keely, Isobel, and our Greenwich … More
5/5
GoogleI had an excellent experience with JLL Greenwich who found me my perfect home after months of looking! Michael Chu went above and beyond and I can't recommend him highly enough.
Agent replied · 27 May 2026
Thank you for your positive feedback. We're thrilled to hear that JLL Greenwich, particularly Michael Chu, provided such an excellent experience in helping you find your perfect home. It's wonderful to know that Michael went above and … More
5/5
GoogleSam and Michael were enormously helpful and enthusiastic throughout the whole process. Would recommend!
Agent replied · 10 January 2025
Dear Kyle, We're very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleWe have sold our flat recently with JLL. Michael and his team have been very good, very responsive and super helpful during the whole process. highly recommend!
Agent replied · 27 December 2024
Dear Sebastien, We're very grateful for your 5 star review! … More
5/5
GoogleWould definitely recommend JLL, in particular Michael Chu. He was helpful and reliable and nothing was too much trouble, often responding to emails on his time off. Would 100% recommend.
5/5
GoogleCouldn’t have been happier with the service JLL offered, especially Michael Chu who was great from the start! Helped the buyer navigate the process to speed things along. Very quick to respond to questions and provide updates on how the process is progressing
5/5
Google5 star communication and follow through. Sale achieved quickly. Completely transparent. I would recommend.
Agent replied · 9 November 2024
Dear Chris, Thank you for taking the time to leave such a wonderful review, your comments … More
5/5
GoogleExceptional team at JLL navigated the sale of flat located within River Gardens development - the go to for development. Highly recommend selling your home with JLL, Greenwich
Agent replied · 9 November 2024
Dear Dan, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleWe have rented a property by JLL through Alfie. He was so helpful. The process was so smooth and easy. He helped us in each and every step even out of his office hours. Will highly recommend JLL.
5/5
GoogleVery impressed by JLL in Greenwich. Michael was my main point of contact and he was knowledgeable about the market, always contactable, helpful and supportive. I would highly recommend them for anyone selling a property in the Greenwich area.
Agent replied · 9 November 2024
Dear Peter, Thank you for your kind word to Michael and for leaving us 5 star review, it … More
2/5
GoogleWas a great experience. But have been waiting for my deposit for 2 months which has been disappointing.
Agent replied · 24 March 2026
Dear Alex, thank you for your feedback. I will ask someone contacts you regarding your deposit.
5/5
GoogleEilis is a fantastic agent! Incredibly helpful during my property search to find my dream flat
Agent replied · 3 June 2025
Dear Isobel, thank you for your feedback for Eilis, I will make sure this is passed on.
5/5
GoogleI had a great experience working with JLL as my lettings agent. Siobhan was especially fantastic - very responsive, helpful, and professional throughout the whole process. She made everything smooth and stress-free and thanks to her support, I’m now happily settled in my new flat. Highly recommend!
Agent replied · 24 March 2026
Dear Sebastian, many thanks for taking the time to leave a review with such positive feedback. I will make sure this is passed on.
1/5
GoogleHad the worst experience ever, held on to reservation fee which was refundable after cancelling for over a year. Ignored multiple times and lies to me twice regarding the same.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
