Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
3/5
GoogleA swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.
5/5
GoogleI was so blown away by how attentive Jazmyn was to what I was looking for. She was so polite, helpful and very knowledgeable In the field of property lettings. I highly recommend Mann the team are really lovely and property management always get back to you which I know from experience is such a blessing. Thank you so much
Many thanks for your fantastic 5* review and thanks for your kind words Meems. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently moved to Canterbury from London and was able to find a house for my family and myself to move into fairly quickly. This is thanks to Lauren and Danny of Mann Estate Agents, Canterbury. Both Lauren and Danny were extremely helpful, efficient and professional in dealing with my case, stepping in where necessary to expedite the paperwork and moving things along real quickly (with some humour from Danny ). I am impressed and deeply grateful for everything they have done and how easy and effortless they made it seem. A huge thanks to both of you from the bottom of my heart. Tinaz 👍😄 Its now April 2025 and I've had another effortless move once again, thanks to Holly Constable & Paul Hughes' professionalism, efforts and friendly attitude. My family and I are very grateful to Mann Estate Agents for being there for us and making our move a very pleasant one. Tinaz & family.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJazmyn was absolutely amazing and went above and beyond for us. She knew exactly what we needed in a flat and we had the keys to somewhere within 2 weeks. Would highly recommend this estate agents.
Thank you Ruby for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleMann has been very helpful throughout the process of renting out student home, Jazmyn especially. From the initial viewing of the property to the subsequent communication and finally the move in day. They even left us a nice package with some welcome gifts. I would recommend them, especially to any students looking for accommodation!
Thank you for your terrific 5* review and recommendation Chi. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently used Mann to let my property and it was a very quick and easy process. The team found a tenant within 2 weeks of listing and then provided me with all the necessary information. A really helpful group of people and would recommend to others. Paul, Jordan, and Jazmyn all very personable and helpful.
Thank you Hamish for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis agency is fantastic and super helpful. They quickly helped me to find the accommodation ( it took only 10 days from the first viewing until our moving into the beautiful house) Jazmyn and Nathan are nice and helpful tenancy agents, they patiently explained me all the information I need to know as I am not English. They saved my life ❤️
Hi Olha, Thank you so much for your fantastic 5* review! We're thrilled to hear that Jazmyn and Nathan were able to assist you so efficiently and make your move smooth and stress-free. Best regards, Lucy, Customer Relations Team
5/5
GoogleThis is the first time i have moved house, and Jazmyn was absolutely amazing with us! Not only was she active at getting in touch with us she also helped us find our perfect property which wasn't even put online yet! Not forgetting the very quick email replies and the smooth process through it all! I cant thank you enough!
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJazmyn has been super friendly and helpful, she made the viewing process so enjoyable and answered any questions we had with no hesitation. Her communication has been amazing and there’s hardly been any wait between emails! I’m so grateful as moving is such a stressful process and she’s really taken some of that worry away🥰 from my personal experience I would really recommend Mann Canterbury, definitely the best letting agents I’ve dealt with so far!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
Googlemodern, stylish office
5/5
GoogleWe had George Reeves showed us some properties in 375 Kensington high street. George was very professional and knows the area really well, very efficient and knows everything in details.
Thank you so much for leaving a review, it is lovely feedback to read.
5/5
GoogleThank you to Joshua Greaves from Lettings Consultant, Chelsea & Knightsbridge JLL for being super efficient and responsive on managing the letting contract I just signed for this week . I am very happy in my new lovely apartment . Thank you once once more
5/5
GoogleI was abroad and looking for a flat in London to move from and the team was so efficient and helpful. Very stress free and super professional. Would recommend to anyone! Thank you Olivia for all your help!
5/5
GoogleI worked with Olivia Barber, she was super professional, quick response and she help me find my perfect home. Really good service in JLL!
5/5
GoogleGytis was an extremely helpful agent throughout the renting process
Dear Harkarun, we're very grateful for your 5 star review, it means a lot! Many thanks, JLL
5/5
GoogleAmman Ahmed is an amazing property manager! He is quite proactive in responding to my queries and promptly ensures that any issues I report are addressed asap. Really appreciate the support he's been providing me with my rental
Dear Rashi, Thank you for your positive feedback about Amman Ahmed. We're thrilled to hear … More
5/5
GoogleAmman Ahmed is a great property manager. Very prompt with responses where possible.
5/5
GoogleVery happy with the service. Agent Tianne was very helpful and always responded very quickly.
Dear Erik, We're very grateful for your 5 star review, it means a lot! … More
5/5
GoogleWe had a great experience with Erjana while searching for our rented home in London. She was professional, friendly and helpful throughout the process. What we appreciated most was that she wasn’t pushy and let us make decisions at our own pace. We’re very happy and highly recommend Erjana.
Dear Sarah, We're delighted to hear about your great experience with Erjana. Her professional, friendly, and helpful approach, along with allowing you to make decisions at … More
5/5
GoogleWe recently moved from India to UK and got our first apartment via JLL. Gytis from the JLL team was extremely kind and quick on the services. Overall a great experience with JLL. Thanks!
Dear Vrinda, Thank you for sharing your experience. We're glad Gytis provided excellent service during your move from India to the UK. It's great to hear that your first … More
5/5
GoogleWhen looking for a flat to rent at very short notice, Erjana who is an assistant manager was incredibly helpful and got everything sorted within a couple of weeks. She was friendly, professional and extremely helpful. I would highly recommend.
Dear Peter, We're pleased to hear Erjana provided such prompt and efficient service for your … More
5/5
GoogleJLL and especially Tianne Harvey were great help in the search for a flat. She was so hands on and worked around our needs and schedules to ensure we get the right viewings and support.
Dear Jelam, We're glad to hear about your positive experience with JLL, particularly with … More
5/5
GoogleI had a fantastic experience with Tianne as my letting agent. She was professional, friendly and attentive to my needs. She quickly found me a lovely place and kept me informed throughout the process, making everything smooth and stress-free. I highly recommend Tianne for her dedication and excellent service!
Thank you for your wonderful feedback. We're delighted to hear about your fantastic experience with Tianne as your letting agent. It's great to know that she … More
5/5
GoogleOur agent Gytis was really nice and he helped us get a good deal on our rental.
Thank you for your feedback. We're glad to hear that Gytis provided excellent service and helped you secure a good rental deal. We appreciate you taking the time to recognize his efforts and friendliness.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
