Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,849 reviews on Google only. Show every review
5/5
GoogleCharlie Jeffery from the nine Elms branchs was super helpful in my search. He understood my requirements well and showed relevant properties and was quick to arrange viewings.
Thank you for taking the time to review, I will ensure this is fed back.
5/5
GoogleCharlie Jeffery was incredibly patient and helpful throughout our entire renting process. He assisted us with all kinds of issues and always responded with professionalism and kindness. Thanks to his support, we successfully secured the property we really liked. Truly appreciate his help!
Dear Yixiao, what lovely feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleSiobhan and Joanna were great help to me for a quick and smooth move in!
Dear Selin, thank you for taking the time to leave feedback, greatly appreciated.
5/5
GoogleJacqui was so helpful throughout the entire buying process, thank you Jacqui and the Frost team ☺️
Thank you so much for this 5 star Google review for our Chesham Sales team and especially Jacqui. We are so pleased to hear that she was so helpful throughout the entire buying process. We will pass your comments on to Jacqui and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI had a fantastic experience with Eilis Moloney in JLL as my rental agent. She is professional, easy to communicate with, and incredibly helpful throughout the process.
Dear Yutong, thank you for your 5 star review and kind words for Eilis, we'll make sure to circulate this. Thank you, JLL
5/5
GoogleGreat service, Tasif was very helpful
Thank you for your 5 star rating!
5/5
GoogleTasif has been very helpful. He has helped me find a place and everything went smoothly.
Dear Shefali, thank you for your 5 star review and kind words for Tasif, we'll make sure to pass this on to him. Thank you, JLL
5/5
GoogleI had a great experience with Eilis Moloney who is a nice professional consultant.
Dear Xin, we're very grateful for your 5 star review!
5/5
GoogleTasif has been really helpful since the beginning of our flat search, really good service I 100% recommend.
Dear Camille, we're very grateful for you to take time to share your experience with us, we're certain Tasif will be very please. Thank you, JLL
5/5
GoogleI’m very thankful to Tasif for his exceptional work and quick replies. He was always there for me to answer all of my questions and assists with my case.
Dear Masha, Thank you for taking the time to leave this review, we'll make sure to share … More
5/5
GoogleWe have had great progress with this endless apart hunting thing by the help of JLL and in particular Erjana who is nice and helpful. Hopefully this new apart we located will do as we expect!
Dear Wang, thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to Erjana, we'll make sure to pass this on to her. Many thanks, JLL
5/5
GoogleI had a great experience with Eilis at JLL Stratford. She was professional, knowledgeable, and prompt in assisting me with any questions I had!
Dear Adarsha, it's great to hear that you had positive experience at our Stratford branch thanks to Eilis, we're certain she will be very pleased to read your kind words! Thank you, JLL
5/5
GoogleAbida has been extremely helpful with my move. Absolute delight having her, my expirence could not have been any better!
5/5
GoogleMany thanks to Tasif for his help! I was looking for somewhere to rent in a hurry before I started work and Tasif was so helpful with helping me secure an apartment and answering any questions I had too despite the short notice!
Dear Amelia, thank you for taking the time and leaving us 5 star review, our teams work very hard to make sure they deliver 5 start service and we're pleased to read you have experienced this thanks to Tasif, we'll make sure to share you kind words with him. Thank you, JLL
5/5
GoogleHad a great experience moving with JLL, Eilis was extremely helpful and supported us through the whole process. Would recommend to anyone looking in the area!
Dear Ani, thank you for taking the time and leaving 5 star review, great to hear Eilis was helpful and supportive throughout the rental process! Many thanks, JLL
5/5
GoogleI had a really great experience with JLL, especially Tasif. When the unit I was interested in went off the market, he was quick to find me another that I loved and I’m now living in. He made the process easy from start to finish!
Dear Sara, We're very pleased you have received 5 star service thanks to Tasif. We're … More
5/5
GoogleAbida has been amazing in helping me with my move to London. She is extremely efficient and professional and has made my experience seamless. Would highly recommend!
5/5
GoogleWe had a great experience with Eilis who is very responsive and professional. We felt supported and safe in her hands having to move flats at short notice. She was great in speeding things up and advising us. Thank you!
Dear Geanina, We're very grateful for your 5 star review, it means a lot! Pleased to hear Eilis was professional and great at giving advise. … More
5/5
GoogleI had a great experience dealing with Tianne who helped me secure an apartment. She was honest, quick to address any of my questions and a credit to JLL.
Dear Jake, thank you for your feedback, I will make sure this is passed on.
5/5
GoogleGytis was very helpful from the initial viewing of the property to the handing of the keys! Very fast and professional company I would 100% recommend.
5/5
GoogleGetting our new rental flat with JLL has been super smooth! The whole process was really clear and easy, which we totally appreciated. Erjana was a massive help, keeping us in the loop every step of the way and making sure we knew exactly what we needed to do. Happy with the service so far!
Brilliant feedback to read, many thanks for taking the time to review.
5/5
GoogleI had an excellent experience with Tianne Harvey from JLL who helped me find and secure my new home. She was very helpful and the whole process went quickly and seamlessly also because of her. Thank you!
Many thanks for your feedback Marek, I will ensure this is passed on.
5/5
GoogleI had a great experience with JLL before my move-in. Amelia from the London City Office was extremely helpful, professional, and always quick to respond. Thank you for making everything smooth and stress-free!
Many thanks for your positive feedback.
5/5
GoogleRating only, no written review.
Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
