Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleSuper professional, communicative, and proactive! Helena and Adam really looked after me and helped me find exactly what I was looking for within days. …
What brilliant feedback to receive, many thanks - I will ensure this is passed on.
5/5
GoogleAdam and Able were incredibly helpful and kind throughout the process. I truly appreciated their support, it was a great experience.
Dear Mahoor, thank you for taking the time to leave such fantastic feedback.
5/5
GoogleRico was brilliant in helping us with our move. We were on a really short timescale from viewing to moving and he was incredibly efficient and helpful in making everything happen quickly and keeping us updated. Thank you Rico and Indra, you've been fantastic.
Dear Libby, thank you for your valuable feedback, I am pleased you had such a positive outcome and i will ensure your comments are passed on.
5/5
GoogleI had an outstanding experience renting an apartment in Canary Wharf through JLL all down to the incredible support from Joanna and Indra. From the first viewing to move-in day, they were professional, responsive, patient and super knowledgable about the buildings and area. Joanna was friendly, knowledgeable, and went the extra mile to make sure I felt confident at every step. Indra ensured all the documentation and logistics were handled smoothly and efficiently, making what can often be a stressful process feel easy and seamless especially moving to London from Overseas. Their communication was top-notch, and I always felt well-informed and taken care of. I couldn’t be happier with my new place, and it’s all thanks to their excellent service. Highly recommend JLL, especially Joanna and Indra - ask for them !
Dear Jordan, thank you for taking the time to leave such positive feedback. I will ensure that Joanna and Indra are made aware of your comments.
5/5
GoogleI have worked with Adam from JLL Canary Wharf Residential on two occasions now, and both times he has been incredibly professional and efficient. He is genuinely quick to respond and handles everything with impressive speed, which made the whole process, from arranging the viewing to negotiating the offer and finalising the details, smooth and stress-free. Adam was always available and made everything feel straightforward, which really helped reduce the stress that often comes with moving. Stephanie was also a great support, her clear and timely communication around the tenancy agreement made everything so much easier. It was a real pleasure to deal with both of them. Overall, I had a very positive experience with the JLL Canary Wharf team. It is reassuring to know that such dedicated and capable professionals are there to guide you through the process.
Dear Elena, what amazing feedback for Adam, thank you so much for taking the time to leave a review.
5/5
GoogleAmmaarah Is absolutely amazing. The best estate agent I have used by a mile. So proactive. Thanks for your help.
Thanks Harry!😊 …
5/5
GoogleOliver came to evaluate my house with an aim to put it on the market. He was punctual, professional and went through a well put together presentation with a suggested realistic market price. Maxine was appointed to do the viewings and she …
Happy to hear you had a positive experience with us Alison, thanks for your kind words😊 …
5/5
GoogleHanan was super helpful and kind towards me during the entire process of renting. We kept in touch and she guided me through the process, provided me contacts whenever I needed them.
Thank you so much for your lovely feedback for Hanan. I will ensure this is passed on.
5/5
GoogleHighly recommend Agent Erjana Metra if you are looking for a rental. Super smooth and very helpful for my contract.
5/5
GoogleRented a flat in London with JLL, I had a short time period but thanks to Eilis, everything was super fast and smooth! She helped us on every aspect possible during the process! She was reachable and responsive at anytime and cleared every question we had in our minds. Huge thanks!
Many thanks for your feedback Burak, I will ensure this is passed on.
5/5
GoogleI would give 10 stars if Google allows me. Excellent agency, excellent service.Every time when we need something or any issue Keely Wesley responds very quickly and solves the issue professionally. Thanks for your continuous support!
What lovely feedback to receive, many thanks for taking the time to leave a review.
5/5
GoogleWe had a great experience letting our flat thanks to Eilis, who has been very responsive, professional and helpful across the whole process. Thanks!
Dear Jasper, thank you for taking the time to review your experience with Eilis.
5/5
GoogleEilis was great to deal with, very knowledgeable and responsive. We’re super happy with the flat she helped us find!
5/5
GoogleEilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!
Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.
5/5
GoogleI have been a long-time customer of this real estate agency, and I have consistently experienced high-quality service. Their team, which comprises individuals like Keely, Helena, Isobel, Yasmin, and Alamgir, who have directly assisted me, is quick, efficient, and responsive. I would strongly recommend their services.
Dear Julien, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleWe worked with a couple of different local agents as part of our house sale, and the Wilkinson team at Winslow were a pleasure to deal with. In particular, we unfortunate to have trouble and delay from our buyer and their solicitor but Max put in a huge effort over many weeks to keep our sale on track.
Thank yos so much for your kind comments.
5/5
GoogleWe dealt with Joe initially who was great but then we mainly dealt with Max. We had many peaks and troughs during the process and Max was extremely efficient, calm and conciliatory. Max always answered his phone and dealt with any queries quickly, which is what is needed in the stressful scenario of a house move. Thank you Max.
Thank you for your kind comments, we hope the move goes well.
5/5
GoogleBrought my first property from Wilkinson. Before I brought a property from Wilkinson. I was viewing loads of houses and none were meeting my criteria. When I come across the property In Wilkinson and did the viewing with Joe, it was a great experience and helps with any questions and answers all. I was struggling to get the contracts exchanged, Joe again gave my solicitors a push to have it quickly done, thanks to him everything happened fast. Any questions and any worries I had Joe was there and helped and gave me advice.. if I was to use any estate agents or would like to deal with any agent again it’ll be Joe from Wilkinson. Thank you for everything.
Riz, we really hope that you enjoy your new home. We were very happy to help you, you were a great buyer to deal with.
5/5
GoogleJoe and the team were fantastic to work with. Joe's dedication and professionalism truly shone through as he tirelessly pushed our sale forward. Despite facing a few challenging moments along the way, Joe's calm demeanor and expertise reassured us throughout the entire process. Thanks to his hard work, we are now happily settled in the most beautiful home. We couldn't have asked for a better experience and highly recommend Joe to anyone looking to buy or sell their home!
Thanks that's great to hear Joe really does go the extra mile.
5/5
GoogleThe team in Winslow were helpful Fiona was very good
Thank you fir your review. We agree- Fiona is great and goes the extra mile with customer service.
5/5
GoogleWe had excellent service from Wilkinson very knowledgeable and professional. The most important part was that we were kept informed throughout the whole process. Emails were replied to within a short time. So thanks Joe will have no hesitation in recommending your service.
Thank you and good luck for the future.
5/5
GoogleWilkinsons offer a first class service and I would not hesitate to recommend them. This is the second time we have used Wilkinsons, so when we wanted to put our house on the market, they were our first port of call. Fiona was absolutely outstanding in managing our sale, including communications with the other parties in the chain. Without her professionalism and perseverance, the whole process would have taken much longer as agents and conveyancers further down the chain didn't seem to be quite as on the ball as Wilkinsons were. We are very grateful to Fiona, Joe, Max and the whole Wilkinsons team for delivering an amazing service, thank you!
Thank you, we are delighted to have acted for you once again and we very much appreciate your kind comments. There is a wide variation in service between agents and we have always strived to deliver a first class service to our clients.
5/5
GoogleA professional agent with a modern approach that retains old fashioned service. Quick response to any questions and queries and clear knowledge of the area and prices.
Thank you for your review which is much appreciated.
5/5
GoogleThankyou for helping us navigate a difficult probate process. Max was very helpful at every stage of the process and always had a plan to help things progress, even when faced with delays or issues to resolve. Thank you Max.
Thank you for your lovely words about Max. Max has recently qualified as an Estate Agent with us. This knowledge really helps to provide proper informed advice to our clients like you. All the best for the future.
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The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
