5/5
GoogleEilis was great to deal with, very knowledgeable and responsive. We’re super happy with the flat she helped us find!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleEilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!
Agent replied · 24 March 2026
Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.
5/5
GoogleSmooth and professional process. Eilis has been great from the beginning and made the experience one of the easiest I've been involved in - if you want a Real Estate agent that doesn't make you feel like you're dealing with a Real Estate agent on commission - ask for Ellis.
Agent replied · 24 March 2026
Dear Daniel, thank you for your feedback for Eilis, I am delighted you have had such a positive experience.
5/5
GoogleI have been a long-time customer of this real estate agency, and I have consistently experienced high-quality service. Their team, which comprises individuals like Keely, Helena, Isobel, Yasmin, and Alamgir, who have directly assisted me, is quick, efficient, and responsive. I would strongly recommend their services.
Agent replied · 12 April 2023
Dear Julien, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleVery professional and made our rental move very easy, thank you Eilis!
Agent replied · 24 March 2026
Many thanks for your feedback for Eilis, I will ensure this is passed on.
5/5
GoogleMy partner and I lived in a property managed by JLL for over two years, and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great! We would really recommend this agency!
Agent replied · 1 June 2023
Dear Margherita, it makes our day to hear that we were able to provide you 5-star service, specially at this though market! We hope you will enjoy your new home! Thank you JLL
5/5
GoogleAdam and Able were incredibly helpful and kind throughout the process. I truly appreciated their support, it was a great experience.
Agent replied · 24 March 2026
Dear Mahoor, thank you for taking the time to leave such fantastic feedback.
5/5
GoogleRico was brilliant in helping us with our move. We were on a really short timescale from viewing to moving and he was incredibly efficient and helpful in making everything happen quickly and keeping us updated. Thank you Rico and Indra, you've been fantastic.
Agent replied · 24 March 2026
Dear Libby, thank you for your valuable feedback, I am pleased you had such a positive outcome and i will ensure your comments are passed on.
5/5
GoogleLiam Bartlett offered amazing support during the period of the purchase and great service even upon moving
Agent replied · 24 March 2026
Dear Evelina, thank you for taking the time to leave a review, greatly appreciated and I will pass on your feedback.
5/5
GoogleWe were very satisfied with the service we received from Xav hastings during renting our flat.Thank you again for your help
Agent replied · 24 March 2026
Dear Arzu, many thanks for taking the time to leave feedback.
5/5
GoogleI recently let a property through JLL and had a great experience. I’d particularly like to commend Charlie for his professionalism and efficiency throughout the process. He was consistently responsive, clear in his communication, and made what can often be a stressful experience feel straightforward.
Agent replied · 24 March 2026
Dear Georgina, thank you for such positive feedback. I will ensure this is passed on.
5/5
GoogleJoanna and Siobhan were very helpful in initially showing us around the property ,and then organising everything that we have needed to do in order for us to arrange the tenancy. They kept us well informed, and any questions that we had during this time were answered promptly and thoroughly, which has been great.
Agent replied · 24 March 2026
Dear Samuel, what lovely feedback to received for Joanna and Siobhan. Thank you so much for taking the time to leave a review.
5/5
GoogleJLL have been great from beginning to end of letting out our property. Communication was quick, clear and actions were always completed efficiently. Thanks to the team, Joanna & Xavier for your service!
Agent replied · 24 March 2026
Dear Sofia, thank you for your five star review, we are so pleased we were able to ensure a smooth process for you.
5/5
GoogleThe JLL team are amazing, they were incredible during my move. Xav & Joanna in particular have been amazing & super helpful throughout. Truly appreciate all the help!
Agent replied · 24 March 2026
Dear Serg, thank you for your five star review. We are so pleased the process ran smoothly for you.
5/5
GoogleWe’ve had the pleasure of dealing with Jacqui and her team and Frosts Chesham branch. I’ve dealt with plenty of estate agents in the past and on this move and Frost outshines the competition. Very professional, quick replies to questions, great at chasing other estate agents. Everything you need to make the process easy. I’d have absolutely no problem recommending Jacqui and her team. Thank you for a fantastic experience on this move.
Agent replied · 22 May 2026
Hi Mike - What a fabulous review! Thank you so much for writing this 5 star Google review for Jacqui and our Chesham Sales team. It was great to hear that you found everything you needed to make the process easy and that you would have absolutely no problem recommending Jacqui and her team. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Agent replied · 22 July 2026
Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.
Agent replied · 22 July 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleHad a very positive experience renting with JLL. Adam and Helena are both wonderful people to work with! Adam helped us with the viewing and offer application process and he was always so kind and helpful, super quick to respond, helped us …
Agent replied · 19 July 2026
Thank you for your wonderful feedback about Adam and Helena. We're delighted to hear they made your renting experience so positive, from the viewing and offer process with Adam to the smooth move-in with Helena. Their quick responses and … More
5/5
GoogleVery positive for their responsive service provided when helping me with renting out properties.
5/5
GoogleExcellent service from Joanna and Indra who helped me secure a flat in Canary Wharf. Very responsive and informative throughout.
Agent replied · 19 July 2026
Dear Aton. Lovely feedback to receive for Joanna and Indra - I will ensure this is passed on.
5/5
Google⭐️⭐️⭐️⭐️⭐️ When I first met Adam, I said to him: "Please show me where I want to live." And he did exactly that. …
Agent replied · 19 July 2026
Dear Veni, this is lovely feedback to receive. Thank you so much for taking the time to leave such a detailed review. I will ensure this is fed back.
2/5
GoogleWas a great experience. But have been waiting for my deposit for 2 months which has been disappointing.
Agent replied · 19 July 2026
Dear Alex, thank you for your feedback. I will ask someone contacts you regarding your deposit.
1/5
GoogleJLL Canary Wharf is the most UNETHICAL property management I have ever encountered. My property manager was Zoe Chen. AVOID JLL AT ALL COSTS! After moving out, JLL has been holding my full deposits for 2 months, claiming that the …
Agent replied · 19 July 2026
Dear Nicole, we would like to investigate the comments within your review but are unable to locate you. Please contact Jo.Ferreira@jll.com who will look at this thoroughly for you. Many thanks
5/5
GoogleAdam and Helena were really great during our process of looking for a new flat. The process was smooth and they really helped us to understand each step!
Agent replied · 19 July 2026
Dear Uasmi, thank you for taking the time to leave such a positive review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
