1/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
Googlethe food was amazing
5/5
GoogleI can't even begin to express my gratitude to Erjana and JLL. I spoke to Erjana for the first time on a Thursday and by Monday everything had been sorted. From the very start she was responsive and diligent in helping my wife and I find a place to rent that fit our requirements and specifications. She made finding a new flat (a rather stressful activity) such a painless and actually enjoyable experience. I couldn't imagine having done it with anyone else. Thank you, Erjana for all of your help and support! We appreciate you!
Agent replied · 17 May 2026
Dear Jordan, what lovely feedback to receive. I will ensure this is fed back. Many thanks.
5/5
GoogleI had a great experience of getting and securing a flat that I really wanted through JLL. Eilis Moloney has made the process super smooth and fast, so I was able to sign the tenancy agreement within a few days after viewing the property. One of the best experiences that I have had with a letting agency!
Agent replied · 24 March 2026
Dear Rustam, many thanks for leaving such brilliant feedback for Eilis. I will ensure this is fed back.
5/5
GoogleThanks to W&G we were able to sell and then purchase our forever home. Their service was amazing. Thank you.
Agent replied · 10 July 2026
Thank you so much for your kind words! We're thrilled to hear that we could help you sell your property and find your forever home. It was a pleasure working with you, and we're delighted that you found our service amazing. If you ever need … More
5/5
GoogleRating only, no written review.
Agent replied · 10 July 2026
"Thank you for the 5-star rating! Much appreciated. It's great to know you had a great experience with us. Please feel free to let us know if you need our help again sometime. Looking forward to seeing you again soon!
5/5
GoogleSmooth and professional process. Eilis has been great from the beginning and made the experience one of the easiest I've been involved in - if you want a Real Estate agent that doesn't make you feel like you're dealing with a Real Estate agent on commission - ask for Ellis.
Agent replied · 8 May 2026
Dear Daniel, thank you for your feedback for Eilis, I am delighted you have had such a positive experience.
5/5
GoogleVery professional and made our rental move very easy, thank you Eilis!
Agent replied · 8 May 2026
Many thanks for your feedback for Eilis, I will ensure this is passed on.
5/5
GoogleMy partner and I lived in a property managed by JLL for over two years, and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great! We would really recommend this agency!
Agent replied · 20 April 2023
Dear Margherita, it makes our day to hear that we were able to provide you 5-star service, specially at this though market! We hope you will enjoy your new home! Thank you JLL
5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Agent replied · 8 August 2026
Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.
Agent replied · 8 August 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Agent replied · 8 August 2026
Thank you for the review, it's a pleasure to work with you!
5/5
GoogleI had a fantastic experience working with George Reeves at JLL. He was incredibly kind, always quick to respond, and genuinely went out of his way to help me. George consistently did his best to accommodate my requests and made the whole process smooth and stress-free. Thanks George!!
5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Agent replied · 7 August 2026
Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Agent replied · 7 August 2026
Thank you for the review, it's a pleasure to work with you!
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.
Agent replied · 7 August 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and …
Agent replied · 6 August 2026
Thank you for the review, it's a pleasure to work with you!
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Agent replied · 6 August 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleFantastic service from start to finish, Marie took great pictures of our house and it was on the market the following day. Emily and Kate then went above and beyond to make the stressful time of selling and buying a new home as pleasant as could be. Thanks again!
Agent replied · 6 August 2026
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. Marie will be so pleased to know her photos helped get your home on the market quickly, and Emily and Kate will be delighted that their support made a real difference during your move. Thank you again for choosing DDM, we wish you all the best in your new home! The DDM Team
5/5
GoogleExcellent service from Emily & Kate,nothing was too much trouble,totally looked after all the way through the process.would highly recommend & will definitely use again when buying or selling a house.Thank you kindly x
Agent replied · 6 August 2026
Thank you so much for your lovely review! We're delighted to hear that Emily and Kate provided such excellent service and looked after you throughout the process. Your kind words and recommendation mean a great deal to us, and we’re so pleased to know you’d choose us again in the future. Wishing you all the best, and thank you again from all of us at DDM! The DDM Team ✨
5/5
GoogleThe staff at the Barton office were friendly, efficient and I couldn’t recommend them highly enough during our sale process recently. Every aspect of the transaction was handled professionally and quickly and everything was explained clearly with nothing too much trouble, would highly recommend this office.
Agent replied · 6 August 2026
Thank you so much for your lovely review! We’re really pleased to hear that your experience with our Barton office was such a positive one. The team always aims to provide clear, friendly, and efficient support, so it’s wonderful to know that came through during your sale. Your recommendation means a great deal to us, thank you again for taking the time to share it! The DDM Team
5/5
GoogleBought and sold our property with DDM BARTON. All the staff were absolutely brilliant Marie,Kate and Emily.What a team!!! Thank you so much for your excellent service. Keep up the great work.Phil, Maria and Enrique
Agent replied · 6 August 2026
Thank you so much, Phil, Maria, and Enrique! We’re absolutely delighted to hear that your experience buying and selling through our Barton branch was such a positive one. Marie, Kate, and Emily will be thrilled to read your kind words, they make a great team, and it means a lot to see their efforts recognised. Thank you again for your support, and we wish you all the very best in your next chapter! The DDM Team
5/5
GoogleEmily helped me and my wife buy our forever home. She helped with the purchase, helped with what’s in the area, helped us to look round many times to take measurements and always kept us informed. 100% 5* review is justified. Thank you so much for your help. Andrew and Charlotte
Agent replied · 6 August 2026
Thank you so much, Andrew and Charlotte, for your kind words! We're absolutely delighted to hear that Emily was able to support you so well in finding and securing your forever home. From viewings to local advice and everything in between, it’s wonderful to know she made the journey smooth and enjoyable for you both. Your 5-star review means the world to us, we’ll be sure to pass on your thanks to Emily! Wishing you many happy years ahead in your new home, The DDM Team
5/5
GoogleWould definetly recommend DDM. They made the process of buying a house as quick and painless as possible. Very kind, professional and helpful.
Agent replied · 6 August 2026
Thank you so much for your kind words and recommendation! We’re really pleased to hear that your home-buying experience was smooth and stress-free. Our team always aims to be helpful, professional, and supportive, so it’s lovely to know that came through. Wishing you all the best in your new home! The DDM Team
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Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
