5/5
GoogleEilis M is brilliant, working with her was a breeze. Fast responses, got me what I needed when I needed it.
Agent replied · 24 March 2026
Many thanks Thomas for a five star review, I will make sure Eilis is made aware.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Thank you for your 5 star rating.
5/5
GoogleI recently worked with JLL Office to find an apartment and was very impressed with the professionalism shown by Xav and Joanna. They were both incredibly helpful and efficient, making the entire process smooth and stress-free.
Agent replied · 24 March 2026
Dear Tareq, what wonderful feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
Agent replied · 23 August 2026
Hi, Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. We really appreciate you recommending us. Kind Regards, Balgores Property Group
5/5
GoogleA huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!
Agent replied · 23 August 2026
Good afternoon, We’re delighted to hear about your positive experience with Michael and the team at our Brentwood branch. Rest assured, we will pass on your kind feedback to them. Thank you for taking the time to share your thoughts! Best regards, Balgores Brentwood
5/5
GoogleGreat service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
Agent replied · 23 August 2026
Good Afternoon, We're delighted to hear that Billy was professional and helpful, and happy that your sale went smoothly and efficiently . We really appreciate you recommending our team to others. All the best, Balgores
5/5
GoogleI just want to say a big thank you to the team at balgores in Brentwood, Jamie in particular for supporting the sale of a home. They were always professional and guaranteed me a smooth sale and thats exactly what they delivered. I will definitely work with them again and recommend to anyone that needs it. 5***** service ✨️ Thank you 😊
Agent replied · 23 August 2026
Good afternoon, Thank you for your 5* review. We love hearing positive feedback from our clients and we will pass your kind words along to Jamie and the rest of the team. We really appreciate you taking the time to provide us with feedback. Thanks again, Balgores Property Group
5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Agent replied · 23 August 2026
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. A huge congratulations on completing your first home purchase. Many thanks, Balgores Property Group
5/5
GoogleI was lucky to work with Eilis Moloney to find my apartment. She was very kind and easy to communicate with, and patient to answer many questions I had. She was very responsive at all times, helping me go through the process step by step. I would definitely recommend working with her!
Agent replied · 22 April 2026
Dear Ivana, what wonderful feedback to receive for Eilis. Many thanks for taking the time to leave a review.
5/5
GoogleJacqui and team are really great at what they do. Excellent estate agents! Thank you so much Jacqui
Agent replied · 22 May 2026
Hi Chantelle - Many thanks for leaving this “excellent” 5* Google review for Jacqui and our Chesham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleAlex Dornin at Frosts Estate Agents Chesham provided an outstanding service throughout the sale of our property in Chesham. He kept us regularly informed of progress with our buyer’s chain, and kept in touch with our solicitors and our vendor’s agent. He was instrumental in moving the chain along, and we were reassured by his role in the process.
Agent replied · 22 May 2026
Many many thanks, Margot, for taking the time to post this fantastic 5 star Google review for Alex from our Chesham Sales team. We are delighted to hear that he provided an outstanding service, was instrumental in moving the chain along, and that you were reassured by him. We will pass your comments on to Alex and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe had a great experience with The Frost Agents, Chesham during our buying of our first Property. Alex was throughout with us right from the viewing and even after we completed and got our keys. He was very swift in getting touch with other estate agents, solicitors and the seller who made our whole buying experience smooth. Would definitely recommend The frost and Mr Alex for your house buying needs.
Agent replied · 22 May 2026
A great review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are really pleased to hear that you had a great experience with Frost, Chesham while buying your first property and that you would definitely recommend them for your house buying needs. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleThe whole team at Frost have been brilliant to work with - extremely professional and efficient. Alex in particular has been incredibly helpful, working hard to keep the process moving and providing outstanding customer service. Thank you!
Agent replied · 22 May 2026
Many many thanks for taking the time to post this fantastic 5 star Google review for Alex and our Chesham team. We are delighted to hear that the whole team were brilliant to work with - extremely professional and efficient. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleHaving waited since April, exchange happened today 15 August! Alex dealt with my house selling throughout in a professional and efficient way which I couldn't fault. Would thoroughly recommend Frost as they know the area well and are friendly and efficient.
Agent replied · 22 May 2026
Thank you so much for posting this fantastic 5 star Google review for Alex from our Chesham Sales team. We are so pleased to hear that Alex dealt with your house sale throughout in a professional and efficient way which you couldn't fault and that you would thoroughly recommend Frost. We will pass your comments on to Alex and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Agent replied · 22 July 2026
Thank you for the review, it's a pleasure to work with you!
1/5
GoogleI have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.
5/5
GoogleTianne Harvey at JLL helped me get my hands on my dream apartment. She offered the support needed and was available all day if I had any queries or required help. Very professional and would definitely recommend using JLL to find your new home.
Agent replied · 17 May 2026
Dear Habeeb, thank you so much for your feedback for Tianne, I will make sure this is passed on.
5/5
GoogleTasif from JLL was great at helping us with the process of moving in. Even though the process took longer than expected, because of all the documents required, he was patient and answered every question we had. We changed our minds about …
5/5
GoogleHad a great experience with JLL. Jada from Kensington office has helped us a lot securing the property. Highly recommended
Agent replied · 13 April 2026
Hi Kate, many thanks for leaving a review, I will ensure this is passed on.
5/5
GoogleJada has been excellent in her work and extra kind in her manner with us in helping us to rent a place in London:) would definitely recommend!
Agent replied · 13 April 2026
Dear Yezhou, thank you for your five star review. We wish you well in your new home.
5/5
GooglePrompt service and responses from George Reeves. Made the leasing process convenient and smooth even when done remotely. Highly recommended!
Agent replied · 13 April 2026
Dear Krystal, thank you for taking the time to provide a review for George. We are thrilled you had a five star service.
5/5
GoogleAmelia was the best leasing agent I’ve ever met. She was warm, informative, responsive and super helpful throughout the whole journey. She took time to listen and always put our needs first. We are so happy with our new home. Thank you, Amelia. ☺️
Agent replied · 13 April 2026
Hi Sylvia, delighted you had such a positive experience with Amelia, wishing you well in your new home.
1/5
GoogleI have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.
5/5
GoogleIt was a fantastic experience working with JLL and specifically Tianne Harvey who provided exceptional service right from initial contact through to a very helpful viewing and on to the prompt and professional guidance throughout the whole renting process. I highly recommend JLL and thank you very much Tianne!
Agent replied · 17 May 2026
Dear Robert, thank you for your five star review. I will ensure this is passed on to Tianne.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
