5/5
GoogleSpecial thanks to Tianne at JLL Stratford!! We’re on the last leg before finally moving in to our new flat, and I must say the process couldn’t be more seamless than it is and it has been. Thanks to a …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google4/5
GoogleUpdate 2025: Tianne from Lettings was brilliant in helping me secure a new apartment and move out earlier than my contract end date as she was sure she could find another …
Agent replied · 24 March 2024
Dear Elizabeth, Thank you for taking the time to leave a lovely review regarding Tasif, great to hear his was friendly and professional. Thank you, JLL
5/5
GoogleOur first contact was late on a Friday at 5:45 PM, and the call continued well beyond closing hours, a true testament to their dedication. The team has been consistently flexible, efficient, and clear in communication. A special thanks to Olivia for going the extra mile with live viewings and for patiently sharing all the information we needed throughout the process.
Agent replied · 24 March 2026
Dear Zeyneup, what wonderful feedback to receive. Thank you for taking the time to review.
3/5
GoogleAnother year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to …
Agent replied · 9 November 2024
Dear Xiaoyang, We are sorry to read your comments here and I would like to help you to solve … More
5/5
GoogleWe would like to express our deepest appreciation for Ayesha from JLL, who played an integral role in making our move to our new apartment an incredibly smooth process. Ayesha demonstrated an impressive attention to detail, particularly in …
Agent replied · 9 November 2024
Dear Fayyad, Thank you for taking the time and leaving 5 star review to us! … More
5/5
GoogleTianne has been wonderful throughout our experience! Professional, keen to help and really communicative. She is a real asset to JLL!
Agent replied · 13 November 2025
Dear Ellie, many thanks for leaving a review for Tianne, I will ensure this is passed on.
5/5
GoogleGreat experience working with George Reeves who has helped me to find a new property in the area :)
Agent replied · 13 April 2026
Dear Polina, thank you for your feedback, we hope you are very happy in your new home.
5/5
GoogleI had a very pleasant experience renting an apartment with George Reeves. George was very helpful throughout the process, always responded quickly and tried to find a way to resolve any issues or concerns of mine.
Agent replied · 13 April 2026
Dear Alexandra, many thanks for taking the time to leave a review, I am so pleased George was able to make the process easier for you.
5/5
GoogleJada is wonderful and supported me far beyond expectations. She communicates proactively and always made sure I had the essential information I needed. On top of that, she went the extra mile to make the whole process smooth and stress-free. I would highly recommend JLL anyone new to the city and looking for an apartment.
5/5
GoogleGeorge Reeves provided smooth and efficient support throughout the entire process, from the initial viewing to the provisional agreement and final contract. I’m very pleased to have been able to choose my new home thanks to his attentive service.
5/5
GoogleAmelia is a brilliant agent who made my big move from Australia to London such a smooth, stress-free and straightforward process. I am so grateful for the kind assistance from Amelia especially with my busy schedule as a full-time clinician. Will highly recommend!
Agent replied · 13 April 2026
Dear Zhan, what a wonderful review to receive for Amelia. Best of luck with the big transition and thank you for taking the time to leave feedback.
5/5
GoogleOutstanding by far the best agent i have dealt with 👍👍 …
Agent replied · 10 July 2026
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you had such a positive experience with us. Your kind words and thumbs up mean the world to our team. If you ever need anything in the future, don't hesitate to reach out. Cheers to more outstanding experiences ahead! 👍😊 …
5/5
GoogleJust woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela. Jade has practically held my hand through the whole process with total …
Agent replied · 8 August 2026
Thanks Sue, glad we could help!😊 …
5/5
GoogleHouse nearly finalised , big a great process big thanks to jade , Oliver and Amber for all the hard work and help during the process would defo recommend
Agent replied · 8 August 2026
Thanks Alfie, glad we could help!
5/5
GoogleErjana is a literal Angel, from the moment I spoke to her over the phone she put me at ease. Moving out for the first time I had so many questions which she was more than happy to answer no matter the time! Her communication was impeccable …
5/5
GoogleIt was a real pleasure working with Gytis! This has been one of my best experiences with a lettings consultant. From day one, Gytis was very attentive and a pleasure to work with. At each step, he made sure I understood the renting terms …
5/5
GoogleAmazing service from JLL Stratford Lettings team from start to finish. They have rented my brand new property pre-completion at the new site. The process was smooth and quick and I didn't have to worry about a thing. Beatrice provided me …
5/5
GoogleI had the pleasure of working with George from JLL City Real Estate on securing a rental property in London, and I cannot recommend him highly enough. …
Agent replied · 13 April 2026
Dear Alisdair, thank you for your positive feedback for George. I will make sure this is passed on.
5/5
GoogleIt’s hard to find a lettings agent and property management company that treats you truly like a valued client and treats their job like a profession. JLL provided excellent service providing honest assessments and transparent communication. …
Agent replied · 13 April 2026
Thank you for your glowing review of JLL's lettings and property management services. We're delighted to hear that we met your expectations for professionalism, honesty, and transparency. It's gratifying to know that we handled the letting … More
5/5
GoogleExtremely professional. Hanan was very supportive, always responsive, and guided me through every step of the process. I truly appreciated her help and guidance.
5/5
GoogleHad an excellent and super quick service with DDM lettings. Lucy Kerswill, our agent made the entire process so smooth without any form of unnecessary delays! We had eyes on a particular house and thankfully are now able to move into very soon, thanks to Lucy 😊
Agent replied · 6 August 2026
Thank you for your wonderful feedback! We’re so pleased to hear you had such a smooth and speedy experience with DDM Lettings. Lucy will be delighted to know her support made the process stress-free and helped you secure the home you had your heart set on. Wishing you all the very best as you settle into your new place!
5/5
GoogleKate and the team at DDM Barton have been absolutely superb during the whole process of selling our late father's property. They were extremely helpful and proactive offering suggestions and helping my brother and with sorting things out as we lived some distance from the house. Thanks again for everything.
Agent replied · 6 August 2026
Thank you so much for your kind words. We’re truly grateful you chose DDM Barton to help with the sale of your late father’s property. Kate and the team will be so pleased to know their support and guidance made things a little easier for you and your brother, especially with the distance involved. It’s been a privilege to assist you through this time, and we wish you and your family all the very best for the future.
5/5
GoogleJazmyn was really helpful. Made our move really simple. Would recommend
Agent replied · 5 June 2026
Thank you for your kind words, we are thrilled to hear that Jazmyn provided exceptional service during your move! We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI would warn any students against renting from these people, my son rented a propert for a year, he moved out in June, and has been fighting to get his deposit back since then, we call every week and are fobbed off with excuse after excuse, have been promised countless times that it's being sorted, It is now 7th August and he still hasn't got it back so if you're relying on your deposit to rent somewhere else you've got no chance.
Agent replied · 5 June 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
