5/5
GoogleWe've been working with Eilis Moloney to find an apartment to rent. Eilis was professional, helpful, and responsive throughout our apartment search. She provided clear explanations about the offer process and followed up with detailed …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google5/5
GoogleI’ve expressed my gratitude to Keely Wesley from JLL Residential many times in person, but I wanted to leave a review here as well because professionals like her are rare to find these days and I would like to praise that! We’ve been …
5/5
GoogleAfter many weeks of looking for a place to live near Greenwich, and after visiting 35 properties, I found JLL Estate Agents, at Greenwich. …
Agent replied · 24 March 2026
Dear Antonio, many thanks for your lovely feedback, I will ensure that is passed on and wish you the best in your new home.
5/5
GoogleEilis from JLL was exceptional. Super quick to respond, very professional, and straight to the point. She understood exactly what I was looking for, we scheduled a viewing, and when she saw that the flat she had was a good match for me, we …
Agent replied · 24 March 2026
Dear Patricia, thank you so much for taking the time to leave this review - I will ensure it is fed back.
5/5
GoogleEilis is a fantastic professional. She truly listened to our needs and showed us properties that matched what we were actually looking for, no hard-selling, no pushy follow-ups. She made the often stressful process of finding a home feel …
Agent replied · 24 March 2026
Dear Kosmo, thank you so much for taking the time to review. I will ensure this is fed back.
5/5
GoogleGreat service, very prompt and professional. They will make sure will not renting until you have the whole information …
5/5
GoogleWe had a really positive experience buying our property thanks to Michael Chu from JLL. Michael was always on hand to answer any questions or concerns and worked tirelessly chasing up an unresponsive developer. We’ve never experienced an …
Agent replied · 10 January 2025
Dear Luke, Thank you for your positive feedback. We're delighted to hear about your … More
5/5
GoogleHad a really great experience with Michael and the team at JLL Greenwich. Within the first few weeks we had more viewings and offers than our previous agency had managed in months. Once accepted, they were great through the whole sales …
Agent replied · 24 March 2026
Dear Annabel, thank you for your feedback for Michael and the Greenwich team. I wish you the very best for your new life overseas.
5/5
GoogleWe had a great experience selling our property through JLL. The team (Jonathan, Michael and Sam) was responsive and supportive throughout the entire process, always on hand to answer questions and provide guidance. We really appreciated …
Agent replied · 24 March 2026
What lovely feedback to receive. Many thanks I will ensure this is passed on to the team.
5/5
GoogleI’m currently a homeowner of 25 years living in Manchester and for the past 2 years have been commuting to London for work. For various reasons I’ve decided to relocate and naturally engaged with many estate agents for the areas that I was …
Agent replied · 24 March 2026
Many thanks for leaving a review Jason, greatly appreciated.
5/5
GoogleThe Sales Team at JLL have been excellent throughout the process of our house sale. They have been professional, considerate, friendly and polite. Jonathan was very professional and spot on with the valuation. For the viewings …
Agent replied · 24 March 2026
Dear Judith, thank you for review, it is lovely to receive such brilliant feedback and I will make sure Jonathan and Michael are made aware of your brilliant comments. Good luck with your future plans.
5/5
GoogleAmazing support and service from Keely Wesley both during and after our rental! Real care and commitment, and helped us resolve issues even after we’d moved out. Many thanks and highly recommended! …
Agent replied · 24 March 2026
Dear Ben, what lovely feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleI had a fantastic experience working with Eilis while searching for a home to rent in North Greenwich. From our first interaction, she was professional, knowledgeable, and incredibly supportive. …
Agent replied · 24 March 2026
Dear Virinchi, thank you for taking the time to leave a review - and such a detailed positive one too. That is lovely feedback to read and I will make sure it is passed on to Eilis and her Manager.
5/5
GoogleA huge thank you to the entire team at JLL for their outstanding support with the sale of my apartment. After an unsuccessful attempt with another estate agent, I turned to JLL on a friend’s recommendation - and I’m so glad I did. From day …
Agent replied · 24 March 2026
Dear Rob, thank you for taking the time to leave such a detailed and positive review for our Greenwich branch. We are so pleased to have been able to assist and wish you the very best moving forward.
5/5
GoogleWe had an amazing experience with Eilis from the JLL team throughout the entire process of lease agreement. The whole process ran very smoothly thanks to her - the communication was very quick, clear and straight to the point, and she was …
Agent replied · 24 March 2026
Hi Anna, thank you for leaving such positive and detailed feedback for Eilis, she will be delighted. We wish you well in your new home.
5/5
GoogleFrom start to finish the whole team has been really outstanding at clear and rapid communication. I can’t stress enough how important that is for the process of selling your home. They always whatsapped me immediately with feedback and when …
Agent replied · 24 March 2026
Dear Patrick, thank you so much for taking the time to leave such a detailed and positive review. We are so pleased to have helped with the process and wish you well in your new home.
5/5
GoogleI had the pleasure of working with Eilis Moloney during the process of securing my new apartment, and I couldn't have asked for a more helpful and attentive letting agent. …
Agent replied · 24 March 2026
Many thanks for your brilliant review, I will ensure your feedback is passed on to Eilis, she will be delighted.
5/5
GoogleWe are so grateful to Eilis from JLL Greenwich for helping us secure the apartment we’ve been wishing for. From the very beginning, Eilis really listened to our needs and was proactive in reaching out the moment something suitable became …
Agent replied · 24 March 2026
Dear Mariyianna, what wonderful feedback to receive for Eilis, I will ensure this is passed on. Many thanks.
5/5
GoogleI’ve been a private tenant for almost a year now and have been very pleased by the maintenance and support provided by Keely from the JLL team. …
Agent replied · 24 March 2026
Dear Nicolas, many thanks for taking the time to leave feedback, we are so pleased you have had such a positive experience.
5/5
GoogleWe recently bought a house in Blackheayth through JLL in Greenwich but had to achieve the purchase quickly. We're very happy with the service provided by Michael Chu, the senior sales …
Agent replied · 22 December 2024
Dear Simon, Thank you for your positive review of our Greenwich office. We're pleased to … More
5/5
GoogleWe used JLL to sell our house and buy a new one. The valuation was sensible, we received a good range of offers and the service throughout the process was very responsive, with group WhatsApp to let us know about viewings (which were always …
Agent replied · 22 December 2024
Dear Katharine, Thank you for your positive feedback. We're delighted that our team provided … More
5/5
GoogleWe had the good fortune to work with Sam Palmer of JLL on the sale of our apartment in Greenwich. Sam took the time to first alert us to the possibility of a sale - when we were not even in the market - and brokered the deal with the …
Agent replied · 22 December 2024
Dear Shirley, Thank you for your wonderful review! We're thrilled to hear about your positive … More
5/5
GoogleI cannot praise highly enough the service given to my family by JLL during a complex sale of my house. Our agent, Michael Chu is a consummate professional and was calm and knowledgeable throughout. He worked ceaselessly on our behalf and we …
Agent replied · 9 December 2024
Dear Linda, We can't thank you enough for taking the time to leave such a fantastic review! … More
5/5
GoogleMy experience with Michael & JLL Greenwich has been nothing short of outstanding. From my first viewing of the property all the way up to completion, Michael has gone out of his way to maintain superb communication between all parties …
Agent replied · 22 December 2024
Dear Atkinse, Thank you for your glowing review of Michael and our Greenwich office. We're … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
